How to Future Proof your NDIS Business

Asha Neil

Written on 18 November, 2022
Future proofing your NDIS business will help you not just survive but thrive in the face of future challenges and new regulations. You’ll be more resilient, responsive and in control of your organisation’s growth.

Strategically growing your NDIS business isn't just about the future, either. You'll begin seeing the benefits from day one, as your business strategy adapts to newly emerging trends.

Whether you’re an established organisation or an up-and-coming startup, you can take steps today to begin preparing.

The Future Challenges and Opportunities Facing Disability Support

The past few years are proof that you can't predict everything. However, we have plenty of clues to the direction that the disability industry is heading in.

While much of Australia and the wider world talks of leaving the COVID-19 pandemic behind, many NDIS participants remain vulnerable to the disease itself and to the social isolation and anxiety it can bring. In the short-term, we can expect a continuing need to adapt supports.

Financials will also remain an issue, as many NDIS businesses struggle to profit. This will be a necessary cornerstone of most organisations' future-proofing strategies.

On the other hand, the disability sector is moving towards a more people-centric approach, complete with intersectional and trauma-informed supports. There's a greater emphasis on the community's role in supporting people with disability, as well as improved services for people with cognitive disabilities. 

This will lead to more empathetic disability support and greater opportunities for NDIS businesses.

Steps You Can Take to Future Proof Your Business

Many NDIS provider organisations put off future proofing their business because they believe it will be time-consuming and expensive. However, it doesn't have to be that way. Begin making small changes today, and you'll soon see the benefit.

Hold a Planning Meeting

Regular planning meetings will give you and your team the opportunity to develop a strategy for future proofing your business. Use them to discuss the direction the disability sector is moving in, what participants will need and how your NDIS service can adapt. 

Effective meetings result in action, not just insights. Make sure that you create a well-defined plan for how your business can access opportunities and stand out from other organisations. Assign tasks to staff complete with due dates, and make sure to allocate sufficient resources.

Meeting preparation is also important. You and your staff should come ready with insight into how the market will likely operate in the near future and how your services can adapt.

Identify Your Problem Areas

All organisations have problem areas, whether they're slow hiring practices, inefficient software or a lack of expertise on the latest assistive technology. The most successful organisations, however, are aware of their weaknesses.

Identify the problem areas affecting your business. You might need to review your data to spot them. This is a useful discussion point for your planning meetings.

Next, look for ways to resolve them. Don’t hesitate to seek advice. You could also benefit from building relationships with specialists and connecting with relevant groups. For example, if one of your issues is hiring times, you could network with agency owners or recruitment experts.

Pay Attention to Your Finances

Strong financial management is essential for businesses hoping to handle whatever the future has in stock. Good finances will allow you to respond quickly to a changing industry and invest in your company. 

As a disability support provider, your financial strategy should centre around per-client spending and profit margins, as well as ensuring cash flow.

Improving your NDIS claims process (and, in particular, using bulk claims) will help improve your cash flow. As for per-client spending, use your NDIS management software to access financial reports on everything from labour costs to NDIS plan and fund utilisation levels.

Begin Implementing Changes Today

Once you’ve outlined the changes you wish to make, your organisation should implement them as soon as possible. It’s better to establish new practices before they become essential, as this will give your staff time to adapt.

Changes in workflow and technology can be stressful, so encourage your team to give you honest feedback on new processes. How you communicate these changes to your workforce will determine how well they react to them. Take the time to explain the benefits for your team and your clients.

Finally, if the new systems aren’t working, rethink your methods. While your objective should remain the same, your approach might need to change.

Explore New Technology

The right technology will help you achieve your goals. From coordinating NDIS supports to claiming invoices, tools designed with NDIS providers in mind will enable you to manage your business more efficiently and effectively. In turn, this will empower your workforce to provide a better NDIS service to clients.

Your first priority should be technology that will aid you in tackling your problem areas, whether that’s excessive time spent on rostering or providing frontline workers with in-shift access to client documentation.

Once you’ve done that, you can explore technological solutions for time-savings, NDIS support quality and staff satisfaction.

Technology that Will Future Proof Your Business

Future-proofing your NDIS business will help you thrive today, next year and in the next decade. It will enable you to achieve better profit levels, better growth and a better quality of service.

ShiftCare's care and support management software is designed to meet the needs of NDIS providers. It will streamline your processes so you can spend less time on them and more time on meeting the evolving needs of NDIS clients. Extensive reporting will help you stay on top of your finances, while rostering, NDIS compliance and client documentation are made simple. Plus, ShiftCare comes with a companion app for your workforce.

To discover how ShiftCare can help you adapt to a changing disability sector, try it for free today.

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