ShiftCare vs. SupportAbility

SupportAbility’s NDIS software has packages for upwards of 25 users. But how do its features and subscriptions compare with our NDIS software, ShiftCare?

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Which Software Is Best for NDIS Providers?

NDIS software can help your company thrive. By simplifying your processes and taking care of the admin, it will free you and your team up to focus on providing quality disability support.

The right NDIS software will support you in managing rostering, client communications, NDIS funds management, billing, timesheets, expenses, documentation, progress notes and more. What’s more, it should enable you to do it all quicker and more effectively.

SupportAbility’s NDIS software has packages for upwards of 25 users. But how do its features and subscriptions compare with our NDIS software, ShiftCare? 

While both platforms offer NDIS integrations alongside workforce and client management, there are significant differences between them. Read on as we explore the differences between the two programs, and what types of NDIS provider businesses they are best suited to.

What Is SupportAbility?

SupportAbility is a cloud-based NDIS software that can be used on desktops and tablets. As of yet, the company hasn’t launched a mobile app.

The Melbourne-based company was founded in 1998, and today, it has a small team of 13 employees. It caters to small and medium-sized organisations across Australia. 

With a $2,500 installation fee and a minimum price of $9,950 per year, charged annually, SupportAbility is best suited to a business ready to invest in its management software.

What Is ShiftCare?

ShiftCare’s NDIS software has extensive workforce, client and NDIS management features for everything from rostering and accounting to funds tracking, invoicing, reporting and compliance. It’s suited to teams of all sizes, from sole traders up to companies with thousands of support workers. 

It stands out thanks to its:

Companion apps that support your entire team

While your admin team will use the web app to manage day-to-day tasks, your frontline staff will benefit from the companion mobile app. They can use it to check everything from shift times and addresses to client plans and allergy details. Plus, they can set their availability via the app, accept jobs, add progress notes, upload expenses and check in and out.

Exceptional customer support

ShiftCare has a 98% positive customer satisfaction ranking. While the app is intuitive and easy to use, there’s also a proactive customer support team ready to help answer any questions you might have. Premium users also have access to a free dedicated account manager when spending $125+ per month.

Easy setup with zero commitment

There’s no hefty upfront payment with ShiftCare, and you won’t have to sign up for a long contract, either. In fact, you can pay monthly and won’t even need to provide your credit card details. And with a seven-day free trial, you and your team will be able to thoroughly test ShiftCare’s advanced NDIS management features before you make your first ever payment.


What features do they have?

SupportAbility ShiftCare
Country Australia Australia
Price From $9,950 pa for 25 users + $2,500 instalment fee From $9 user / month
Free Trial 7-day free trial
Self Service Onboarding
Dedicated Account Manager
Family & Friends Portal
Up to date NDIS Price Guide
Plan Management
Bulk NDIS Claims & Payments
NDIS Service Agreements Tracking

Data accurate as of 1 Feb 23.

For a detailed overview of ShiftCare plans and pricing, please see our pricing page.

How Do They Compare?

Both SupportAbility and ShiftCare will help users streamline their NDIS and care management business. They offer extensive NDIS integrations, including up-to-date price guides and bulk claims.

SupportAbility comes with a desktop and tablet version. Their team will help you set up your account, with plans starting from $9,950 plus a $2,500 installation fee.

In addition to desktop and tablet versions, ShiftCare has a mobile app for frontline staff. Your support workers and carers will have all the information they need in their pocket, so they can provide quality care and support.

Start your free 7 day trial.

ShiftCare has a range of flexible subscription packages, starting from $9 per month per user. There’s no installation fee, and with self-onboarding, you can get started in minutes.


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