Built for NDIS providers with 5 to 25 support workers
The roster you build is the invoice you send.
Rosters, notes, timesheets and NDIS claims in one place. Nothing gets re‑typed between them.
No credit card. Full access for 7 days. Cancel anytime.
Why it stops working around ten staff
Four tools. One person in the middle.
At five staff you can hold the week in your head. At fifteen you can't. The roster lives in one place, the notes in another, the timesheet in a spreadsheet, and the invoice in your accounting file — and every week somebody re‑types between all four.
That person is usually the operations manager. Sometimes it's still you. Either way it's the job that grows fastest as you add support workers, and it's the one nobody was hired to do.
Source: ShiftCare inbound enquiry analysis, 5–25 staff segment, 12 weeks to 30 August 2026.
One shift, five stops
The shift you rostered on Monday is the shift you get paid for.
Same record the whole way through. Each stop below is a place most providers currently re‑key.
Rostered
Availability, clashes, qualifications and travel visible while you're filling tonight's gap — not after.
No longer a job: checking a second system before you assign.
Worked
Support workers clock in and out on the app. Works offline, on the worst reception in the state.
No longer a job: chasing what time somebody actually finished.
Recorded
Notes written at the visit, attached to the participant, and still there when an auditor asks.
No longer a job: typing up a week of handwritten notes on Friday.
Billed
Shifts become NDIS line items against the right plan and price limit, ready for bulk claim export.
No longer a job: rebuilding the roster in a spreadsheet to invoice from it.
Paid
Invoices land in your accounting file. Timesheets go to payroll as the hours that were actually worked.
No longer a job: reconciling three versions of the same week.
The shift block on Wednesday and the claim line it becomes. One record, no re‑keying. Illustration of the ShiftCare interface.
of shifts finish after their scheduled end.
The average overrun is 25.9 minutes. It's paid time. It is almost never rostered, and it is often never billed — because by the time anyone works it out, the week has moved on.
ShiftCare telemetry, 1.07 million shifts over 30 days.
Compliance
Audit day is a search, not a scramble.
Built around the NDIS Practice Standards. The evidence is a by‑product of the work, not a project you run afterwards.
Reports mapped to the Commission
Audit reports line up with Quality and Safeguards categories, so you're pulling a report rather than assembling one.
Qualifications tracked to the date
Certifications, checks and expiries sit against the support worker, so a lapse is something you see coming.
Incidents recorded where they happened
Raised from the shift they relate to, with the note, the participant and the timeline already attached.
Providers your size
What changes in the first month.
80% reduction in rostering errors and a major drop in admin load. In 8 years I've never had an API work as well as ShiftCare's.
The admin that took a full day now gets done in about an hour. It's definitely caused a lot less stress.
Before you commit to anything
What the first week actually looks like.
You don't have to move your operation across to find out whether this works. Try it on one week of real shifts.
Create the account, add a handful of your real participants and next week's shifts. Twenty minutes, not a project.
Let them clock in, write notes and watch travel log itself between visits. This is the part that decides it — if your team won't use the app, nothing else matters.
Take those shifts through to NDIS line items and an invoice in your accounting file. Compare it to what that week normally costs you in admin.
What your support workers see on days two and three. One shift, from the roster to the note it leaves behind. Illustration of the ShiftCare interface.
Moving everything across is a separate, supported job — most providers are fully live inside two weeks with data migration and team training included. You don't need to start it to decide.
Pricing
From $8 per user, per month.
Published, so you can work out your number before you talk to anyone.
What sits on which plan
Rostering, participant records, notes and timesheets start at $8 per user a month. Bulk invoicing and NDIS claim uploads sit on the middle plan. Direct NDIA claiming through PRODA, the audit trail and SCHADS interpretation sit on the top plan at $20 per user a month.
Every price here is the annual rate
Annual is billed once, up front. Fifteen people on the top plan is $3,600 for the year, which works out at $300 a month. Paid monthly, the same plan is $25 per user, or $375 a month.
Questions providers your size ask
The honest answers.
Do we have to move everything over to try it?
No. Add a few participants and a week of shifts and run those. Full migration is a supported job we do with you if and when you decide to go ahead.
What does it cost after the trial?
From $8 per user a month, with a five‑staff minimum and no setup fee. The top plan, which carries PRODA claiming and the audit trail, is $20 per user a month. Those are annual rates, billed once up front. Paid monthly the top plan is $25 per user.
Seven days seems short. What if we need longer?
Seven days is enough to roster a week, run it on the app and invoice it — which is the whole loop. If you need longer to get your team on it, ask and we'll extend it.
Does it connect to our accounting software?
Yes. Xero, MYOB and QuickBooks Online sync on every plan. Bulk invoicing and NDIS claim uploads sit on the middle plan. Direct NDIA claiming through PRODA sits on the top plan.
Will our support workers actually use the app?
It's rated 4.7/5 by the people using it, works offline, and clock‑in is one tap. More than 300,000 support workers are on it. The trial is the right place to test this on your own team rather than take our word for it.
Does it meet NDIS Commission requirements?
Compliance is the provider's responsibility, but ShiftCare is built around the NDIS Practice Standards: notes, incidents, qualifications and forms are recorded against the participant or worker, and audit reports line up with the NDIS Quality and Safeguards Commission's categories.
We're closer to 25 staff than 5. Will it still fit?
Yes. Providers between 5 and 50 staff are the core of what ShiftCare is built for. If you're planning to grow past that, say so on the demo and we'll be straight with you about it.
What happens to our data if we don't continue?
It's yours. Export it and the account closes. No card was charged, because we never took one.
Start with next week's roster.
Seven days, full access, no credit card. If it doesn't fit, you've lost an afternoon.
Set up in about two minutes.
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Twenty minutes with someone who works with NDIS providers every day. No slides, your questions, your setup.
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