4.7
4.5
4.6
Cost per shift
Know what every visit earns.
- Revenue against cost on every visit, from your pay rates.
- On the scheduler tile and the shift’s Financials tab.
- Estimated until the shift is complete.
Shift costing software
Know what every visit earns,before it’s worked.
Care providers lose margin when the roster is built, not when payroll runs. ShiftCare shows cost, revenue and margin on the shift while the roster is still a draft.
From $8 per user / month, billed annually. Start a free trial on Premium, with every feature. No credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.
8,000 care providers deliver $5B of care a year with ShiftCare.
Cost per shiftKnow what every visit earns.
8,000 care providers deliver $5B of care a year with ShiftCare.
$5Bof care a year with ShiftCare
27.5Mshifts delivered annually
3.35Minvoices generated annually
Shift costing
Protect every shift’s margin.
Margin by roster
See what the roster’s shape does to margin.
- Weekend and public holiday rates barely move it.
- Broken shifts and short visits cost far more.
- Low-margin and loss-making shifts flagged as you roster.
Award costs
Award costs worked out as you roster.
- Award-interpreted costs from Xero AU or PayCat Connect.
- Super included at 12% from Xero AU, not from PayCat.
- SCHADS warnings name the clause before anyone is paid.
Funds
Every fund’s balance, before the shift is booked.
- Every fund tracked separately, with its own dates.
- The remaining balance in the shift editor.
- Deducted when the shift is scheduled.
Reports
Monitor your growth in real time.
- Billable hours, service delivery costs and productivity.
- Cost and margin per shift in the Shift Details Report.
- Dollar figures for owners; status only for coordinators.
Built for scale
What works at 10 clients breaks at 50.
Payroll tells you what the roster cost three weeks ago. In ShiftCare, cost, revenue and funding sit on the shift, so you can change it while it is still a draft.
| At 10 clients | At 50 clients | ||
|---|---|---|---|
| Shift cost | The owner knows roughly what each visit makes. | Margin shows up in payroll, weeks after the roster. | Cost, revenue and margin on the shift while the roster is a draft. |
| Roster shape | A few broken shifts, easy to spot. | Split visits and short shifts pile up unseen. | Low-margin and loss-making shifts flagged on the scheduler. |
| Funding | Each client’s fund checked in a spreadsheet. | Overspends found after the shifts are worked. | Each fund’s balance in the shift editor as the fund is picked. |
| Pay visibility | One person sees what everyone is paid. | Coordinators need costs without seeing pay. | Status only for coordinators; dollar figures for the owner. |
ShiftCare AI
Ask what any shift earns.
ShiftCare AI Chat answers from your roster, costs and funds. You decide what happens next.
ShiftCare AI Chat
Which shifts next week are loss-making?
Read the draft roster and shift financials
Three shifts: two one-hour visits for Ben K. against a two-hour minimum, and Priya N.’s split community access shift. Show them on the scheduler?
Who is close to overtime this fortnight?
Read the roster and SCHADS warnings
Daniel O. passes 38 hours on Thursday. Sam C. has 14 hours free and can cover Friday. Swap the shift?
Which clients’ funds are under 10% left?
Read funds, budgets and booked shifts
Mia T.’s core supports and Leo D.’s capacity building. Show their booked shifts?
“I’ve had very few bugs or issues with ShiftCare, and I really, really enjoy that their main focus is helping their customers save time. That means a lot to my team and me.”
Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
250 staff or more? Talk to an expert
Basic
Rosters, clock-ins and notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill vacant shifts and claim in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedSCHADS checks, shift margin and direct NDIA claims.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in AUD, excluding GST. Annual plans are paid upfront.
FAQ
Your questions, answered.
Can I see what a shift costs before I roster it?
On Australian Premium accounts, yes. Cost, revenue and margin appear on the scheduler tile, in the shift’s Financials tab and in the Shift Details Report. The figures are estimates and are only finalised once the shift has been completed.
Do weekend and public holiday penalty rates hurt an NDIS provider’s margin?
Much less than most providers expect. The NDIS sets higher price limits for Saturday, Sunday and public holiday supports, and those limits track the award penalties closely. Broken shifts and short visits cost far more than the day of the week does.
What actually damages margin under the SCHADS Award?
The shape of the roster. Splitting a three-hour visit around one unpaid break takes the margin from about 26.0% to 14.1%. Rostering a worker already at 38 hours takes it to 0.5%, and a one-hour visit against a two-hour minimum engagement runs at a loss of about 48.1%.
Does shift costing include superannuation?
It depends on your account’s source. Costs drawn from Xero AU include superannuation at 12% by default; costs drawn from PayCat Connect do not. Confirm which your account uses before comparing numbers.
Can coordinators see what staff are paid?
Not unless you give them full access. The account owner sees dollar figures. A user with the Shift Financials and Margin permission sees only whether a shift is profitable, low margin or loss-making. The restriction holds in the CSV export as well.
How do we switch shift costing on?
Shift costing is on Premium plans in Australia and needs Xero AU or PayCat Connect connected. Our support team switches it on and agrees your low-margin and loss-making thresholds with you. Existing shifts are costed once they are re-saved.
Bring your own roster patterns.
The broken shifts, the short visits, the SIL house. We’ll go through what they cost you, and switch costing on if it fits. Or start free on Premium with every feature, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.