TRUSTED BY CARE PROVIDERS
What NDIS, aged care and home care providers say about ShiftCare.
For nearly a decade, NDIS, home care and aged care providers across Australia have run their operations on ShiftCare. Below, you'll find real reviews from Australian owners, service managers and rostering coordinators across the platforms that matter most: Capterra, GetApp, the Xero App Store and more. It's the same operator-friendly software they trust to roster, claim, comply and care, every day.
"Scheduling is easy with a good amount of customisability."
"The Support Team are remarkable with response time and resolution of issues."
"The admin that took a full day now gets done in about an hour."
WHAT PROVIDERS LOVE
The themes that come up, again and again.
ShiftCare gets reviewed in detail every week. After reading hundreds of them, the same themes keep surfacing: rostering that's actually easy, invoicing that flows through Xero, support that answers in minutes, and time saved on admin that providers redirect back to care. Here's what people are saying about each.
"The Help Centre contains easy videos and guides to support new users and the Support Team are remarkable with response time and resolution of issues."
Karen
Manager, Hospital & Health Care
"Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers."
Scott H
Disability Support Worker, Individual & Family Services
"ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time."
Scott H
Disability Support Worker, Individual & Family Services
"I save so much time in regards to rostering, sending invoices, staff management, and so much more."
Rick Mc
ShiftCare user, AU
"It's just really user friendly. I have some support workers who struggle with technology, but they found ShiftCare simple. That's kudos to the designers."
Shaun
AU provider
"In audit and compliance, we've got everything now. If we have any query about what we're doing, it's just at the tip of a finger."
Clover Laurier
Owner / Manager, Next Wave Supports
"Great app to get an instant update about your shifts and your client's needs: behaviour chart, diet plan, care plan, medication and so on which helps give more personal care."
Sajana
Bloomfield Care Services, AU
"When a caregiver cancelled a shift on me, it used to take us 2 hours to find a replacement. Now it takes me minutes with ShiftCare."
Olena
Rainbow Club, AU
"Shift Care has made a huge improvement to our efficiency and reduced time and errors in payroll and invoicing."
Terry W
Chief Operating Officer, Individual & Family Services
"We absolutely love ShiftCare! It's been a game-changer for our team. The scheduling features make rostering quick and stress-free, and updates are shared instantly so everyone stays in the loop."
Lidia
ShiftCare user, Australia
"I found it all very user friendly and easy to learn how to use. Customer support has been excellent. Easy to learn to use and teach staff."
Paula
Hospital & Health Care
"Shiftcare facilitates the efficient operation of my business. Its user-friendly interface enables both administrative personnel and staff members to navigate and utilize its features effortlessly."
Kristina
Individual & Family Services
WHERE PROVIDERS LEAVE REVIEWS
Verified on the platforms that matter to buyers.
ShiftCare doesn't pick the reviews you see here. They're aggregated from the independent platforms that care providers use to evaluate software. Click through any platform below to read every review, including the critical ones we've used to keep improving.
144 reviews · 90% recommend
Independent reviews from verified software buyers.
Read on Capterra →145 reviews
Verified reviews aggregated alongside Capterra.
Read on GetApp →145 reviews · 90% recommend
Reviewer-vetted ratings from care operators.
Read on Software Advice →4.8 stars from 70+ reviews
Reviews from Xero-connected accounting teams.
Read on Xero →16,000+ ratings
Support worker app ratings from frontline care teams.
Read on App Store →7,500+ reviews · 100K+ downloads
Android app reviews from working support staff.
Read on Google Play →HOW AUSTRALIAN PROVIDERS USE SHIFTCARE
Four stories from Australian providers running their operations on ShiftCare.
The short quotes above tell you what providers like. The stories below show what changes for them when ShiftCare replaces fragmented tools and spreadsheets. Each is told in the operator's own words.
TIME SAVED ON ADMIN · NDIS PROVIDER
"The admin that took a full day now gets done in about an hour.".
"The admin that took a full day now gets done in about an hour. It's definitely caused a lot less stress. I'm very busy, and it has given me time to focus on more important things."
- Admin time cut from roughly a full day down to about an hour
- Less rostering stress for the operator
- Time redirected to higher-value work with participants
COMPLIANCE & AUDIT · NDIS PROVIDER
"In audit and compliance, we've got everything now.".
"In audit and compliance, we've got everything now. If we have any query about what we're doing, it's just at the tip of a finger."
- Audit answers searchable in seconds, not days
- NDIS Quality and Safeguards documentation in one place
- Owner confidence going into every audit
RESILIENT ROSTERING · DISABILITY SUPPORT
"It used to take 2 hours. Now it takes minutes.".
"When a caregiver cancelled a shift on me, it used to take us 2 hours to find a replacement. Now it takes me minutes with ShiftCare."
- Replacement shifts confirmed in minutes, not hours
- The roster keeps moving when life doesn't
- Less stress for the coordinator on the day
CARE DELIVERY ON THE PHONE · HOME CARE
"All the info needed for personal care, in the worker's hand.".
"Great app to get an instant update about your shifts and your client's needs: behaviour chart, diet plan, care plan, medication and so on which helps give more personal care."
- Behaviour, diet, care plan and medication, all on the worker's phone
- Workers walk into each shift prepared
- More personal care, less paper chasing
WHAT PROVIDERS SAY, FEATURE BY FEATURE
The reviews behind the features.
We've mapped the most-quoted product capabilities to the customer feedback they earn. Click through any feature to see how it works.
ROSTERING & SCHEDULING
Rostering that's flexible enough to handle the real day.
When a caregiver cancels, when a client changes location, when SCHADS penalty rates kick in, your roster has to move with you. That's why providers keep mentioning it.
Explore rostering software"When a caregiver cancelled a shift on me, it used to take us 2 hours to find a replacement, now it takes me minutes with ShiftCare."
Olena
Rainbow Club, AU
INVOICING & FINANCE
Invoicing that flows straight into Xero.
Every visit is a financial decision. ShiftCare turns delivered shifts into Xero-ready invoices, so claiming, billing and reconciliation happen in the same flow.
Explore invoicing software"ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time."
Scott H
Disability Support Worker, Capterra
SUPPORT WORKER APP
The phone-first app workers actually use.
Care plans, medication, behaviour chart, diet plan, shift notes, all on the worker's phone. Capterra and the Apple App Store agree: it's why adoption sticks.
Explore the support worker app"Great app to get an instant update about your shifts and your client's needs: behaviour chart, diet plan, care plan, medication and so on which helps give more personal care."
Sajana
Bloomfield Care Services, AU
REPORTING & COMPLIANCE
Audit answers, at the tip of a finger.
Every shift note, every signature, every progress note in one place and searchable. When audit or compliance questions arrive, you're not chasing paper.
Explore reporting"In audit and compliance, we've got everything now. If we have any query about what we're doing, it's just at the tip of a finger."
Clover Laurier
Owner / Manager, Next Wave Supports, AU
HR & STAFF MANAGEMENT
Staff and clients managed from a single platform.
Documents, qualifications, shift history, communication and compliance for your whole team in one place. Operators describe it as the comprehensive platform that consolidates what used to be three or four tools.
Explore HR & reporting"ShiftCare provides a comprehensive platform for me to manage staff and clients in my small NDIS business providing psychosocial supports to people in their homes and in the community."
Mike D
Director, NDIS, Capterra
THE NUMBERS BEHIND THE REVIEWS
Trusted across four countries and 7,000+ care operations.
average rating across major review platforms
care providers using ShiftCare every day
countries: AU · US · CA · UK
years in market, building care operations software
median first response time from our support team
Aggregate based on Capterra, GetApp, Software Advice, Apple App Store and Google Play.
THE WALL OF LOVE
More reasons Australian providers stay with ShiftCare.
A small sample of what verified reviewers on Capterra, GetApp, Software Advice and Google have said in their own words.
"Easy to use, and not only a rostering platform but also works for invoicing."
BraydenHealth & Fitness
"Shiftcare makes managing our support service easy. It meets the needs of our NDIS business."
Bridie SDirector, NDIS
"The program is easy to use and the support team is always very responsive. I feel supported all the time."
LaneyIndividual & Family Services
"Love the reliability and the way our staff interact with it. The Job Board is one of our favourite time saving features. ShiftCare has streamlined our scheduling and client management."
Toby HDirector, Hospital & Health Care
"Easy to use for support workers and operations. Mobile friendly. Ease of invoicing. Great move to ShiftCare a far cry from our last provider. The customer service is fantastic. Onboarding great."
Leah MOperations Manager, Hospital & Health Care
"The program is easy to use and the support is second to none. They are always available to answer a question or assist with an issue in a timely manner."
Leigh EManaging Director, Individual & Family Services
COMMON QUESTIONS
What care providers ask before signing up.
Is ShiftCare suitable for NDIS providers?
Yes. ShiftCare is built around the day-to-day work of NDIS providers in Australia. It handles rostering against SCHADS, NDIS line items and price guide updates, claiming, progress notes and provider-side reporting. Owners and service managers across NDIS supports use ShiftCare to run their entire operation.
What do customers actually say in their reviews?
The four themes that come up most often are: ease of use (rostering and onboarding new staff), customer support responsiveness, Xero integration that saves admin time, and consolidating multiple tools into one platform. You can read every review on Capterra (4.6/5, 144 reviews) and GetApp (4.6/5, 145 reviews).
How does ShiftCare compare to other home care and aged care software in Australia?
Australian reviewers consistently mention three things ShiftCare does differently: pricing transparency, depth of customisation in scheduling, and a support team that actually answers. As Karen, a Hospital & Health Care manager, put it on Capterra AU: "The Support Team are remarkable with response time and resolution of issues. ShiftCare is intuitive and work flows organically."
Does ShiftCare integrate with Xero?
Yes. The Xero integration is one of the most-mentioned features in customer reviews. Delivered shifts flow into Xero as invoices, with line items, GST treatment and customer mapping handled automatically. Most providers cite it as a meaningful weekly time saving.
Is the support worker app any good?
The Apple App Store rating is 4.8/5 from 16,000+ ratings; Google Play sits at 4.7/5 from 7,500+ reviews. Workers can see care plans, behaviour charts, medication, diet plans and shift notes on their phone, and can clock in and out at the point of care.
How long does ShiftCare take to set up?
Most providers go live within two weeks. Many reviewers mention the onboarding session and Help Centre videos by name. Reviewers describe ShiftCare as "easy to learn and teach staff" and frequently flag the fast time-to-value as a reason they switched from previous systems.
Is ShiftCare good for compliance and audit?
Care providers cite ShiftCare's audit-readiness as a recurring strength. Notes, signatures, shift evidence and progress records are stored in one place and searchable. As one AU owner put it: "In audit and compliance, we've got everything now."
Where does ShiftCare get its reviews?
Independent platforms only. The reviews on this page are aggregated from Capterra, GetApp, Software Advice, the Xero App Store, the Apple App Store and Google Play. We don't filter the source platforms; every public review, positive and critical, is visible there.
Do you have reviews from a provider like mine?
Probably. ShiftCare is used across Australia by sole-trader NDIS providers, mid-sized home care services, large aged care providers, and disability support organisations of every size. The platform breakdown above lets you filter to your peer group by reading on the platform that matches your evaluation process.
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