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ShiftCare Family Portal

Keep loved ones involved in care. Less admin. More time caring for your clients.
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ShiftCare family portal for tracking care schedules and activity timelines on desktop and mobile devices.
ShiftCare family portal on mobile showing shift details, caregiver notes, and clinical attachments.

Care management

Connecting families to care

Stay informed

Making it easier to keep your clients and families informed.

Centralised

Fewer phone calls and emails. Messages in one place.

Transparency

Better visibility without compromising control.

Unique care plans

Offering diverse, unique plans for care recipients and their families.

Centralized Communication

Improved care visibility with ShiftCare Family Portal

Empowering families and agencies with secure, real-time visibility. See what’s happening, who’s involved, and take action when needed.

Real-time care visibility

View upcoming schedules, past visits and care summaries instantly.

Configurable access and privacy controls

Admin control to configure what families see. Ensure data says secure and privacy is protected.

Simple, secure and easy account setup

Invite family members directly from the ShiftCare dashboard. They’ll receive an invite to create their login - no IT setup required!

ShiftCare family portal for switching between multiple care recipients and providers with one click.
ShiftCare family portal featuring a responsive design for managing care via mobile and desktop devices.

Workload management

Communication made easy

Manage documents and client expectations in one place. Reduce admin and give better clarity to families and your team and strengthen trust and transparency.

Manage expectations

Families can submit service requests online, helping you manage expectations, workload and communication better.

Documents and care logs

Give families clarity and confidence in care delivery with access to care logs, photos, notes and documents.

Features

Why ShiftCare Family Portal

Less time for families chasing information and re-sending updates. More time back to support clients and their families where it matters.

Live care calendar

Families see the full upcoming schedule, including dates, times, and services, with updates synced automatically from your ShiftCare roster.

Staff profiles

Show who’s providing care, including names, qualifications, and support notes (based on your access settings).

Visit records

Give families access to a record of completed visits, including start/end times, outcomes, and uploaded media.

Email notifications

No need to constantly log in, families are notified of key updates by email, keeping them in the loop without lifting a finger.

Added support

Let families request additional support or changes to care plans, delivered straight to your team to easily review and action.

FAQs

What is ShiftCare’s Family Portal?

It’s a secure online portal where family members and plan managers can view care schedules, visit records, and staff information, helping them stay informed and connected, without the back-and-forth.

You invite them directly from your ShiftCare account. They’ll receive an email with a link to create their login at family.shiftcare.com.

Yes. You have full control over which modules are visible and which family members can access what information.

You can view upcoming care schedules, completed visit records, staff profiles, shared documents, and messages from the care team. It’s designed to give you peace of mind without needing to call for updates.

That’s the goal. By giving them the visibility they need upfront, you reduce the need for reactive communication and give families a greater sense of trust.

Yes, it’s fully responsive and easy to use on any device.

No. The ShiftCare Family Portal is included for free on selected ShiftCare plans.

Absolutely. All access is permission-based, and data is protected using the same security standards applied throughout the ShiftCare platform.

Yes. Many providers enable service requests and direct communication through the portal. You can submit a new service request, ask questions, or respond to updates from the care team.

Just head to your ShiftCare account, open the “Family Portal” section, and start inviting family members today.

Final family portal interface Canada

Time for what matters

Connect families. Empower your teams.

You’re already doing the hard work. Unlock the benefits of ShiftCare Family Portal today to keep families in the loop – no extra admin, just better visibility.
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