How Home Care Software Helps You Deliver a Higher Standard of Care

As a home care provider, you want to deliver high-quality care that helps people maintain their health, well-being, and dignity. Yet when it comes to running an home care business, there are so many other pieces of the puzzle that impact your operations, including invoicing, scheduling, paperwork, and more. 

Fortunately, the right home care software makes it possible to handle these and other administrative tasks faster and easier than ever before. At the same time, it can help improve the standard of care you and your staff provide. Here’s what you need to know about how aged care software supports your organisation.

Stay on Top of Each Client’s Needs

No matter how many clients and carers your company works with, home care software will ensure that a detailed, up-to-date record is maintained for each client. In turn, this empowers your staff to make more informed decisions regarding future care plans.

Clients often interact with numerous caregivers and receive a wide range of services, from physiotherapy and mental health services to respite. When caregivers can see the full picture of a client’s history, they can provide better care.

With ShiftCare, for example, you can update care plans, care notes, and files within the app, as well as view a client’s goals. Carers can add new information to client records straight away using ShiftCare’s app or talk-to-text features while it’s still fresh in their mind, rather than waiting to fill out paperwork after their shift ends.

Forget passing on notes from one team member to another, or calling around to find the information you need. With ShiftCare, staff can simply check the caregiver app for all the information they need to deliver high-quality care.

Assign the Right Carers for Each Client

Planning rosters can be time-consuming, complex, and frustrating. With the right home care software, however, you can create your schedules in minutes. What’s more, you can give clients and carers more say over their shifts, so they feel empowered and respected in their work. 

Intuitive home care software allows you to schedule recurring shifts for individuals and groups alike, as well as roster and amend specific schedules. Scheduling multiple clients for each shift can also cut down on the confusion, as caregivers can instantly see what they have to do each day.

Of course, even the best rosters can face disruptions when staff unexpectedly can't make it. But with the right home care software, you can handle these situations much better. This software lets caregivers update their availability and log their leave directly in the app. This means you can quickly see when you might need extra cover and who's available to help. With these tools, you can easily manage last-minute changes and ensure that your care services continue smoothly, reducing the stress usually linked to emergency staffing issues. This efficient approach helps keep your service levels high, even when facing unexpected staff shortages.

With ShiftCare, for instance, you can also view rosters for specific clients and carers. This makes it easier to take a client-centric perspective, personalise client care, and even adapt your scheduling processes based on feedback or changing needs. 

Keep Loved Ones Informed and Involved

Clients’ family and friends gain peace of mind when they’re kept up-to-date on care provisions. Using ShiftCare Connect, you can provide login details for as many people as your client wishes. Depending on each user’s settings, they’ll be able to see the clients’ care schedules, invoices, and care notes.

This can make a real difference for family members. As one ShiftCare user says, “We do a lot of work with people who’ve got short-term memory issues and if you were to ask some of them at the end of the day what they did at the beginning of the day, they can’t remember. Progress notes and the flexibility of being able to upload photos provide comfort and a lovely talking point for families.”

Not only does this service reassure friends and family that their loved ones are well-cared for, but it also enables better communication, smooths out the billing process, and creates a quick and easy way for families to request specific services.

Cut Down on Bureaucracy with Aged Care Software 

Running a care provider business requires wearing a lot of hats. You’re a caregiver, recruiter, HR representative, planner, accountant, and so much more. And although your core focus may be on providing clients with high-quality care, it’s easy for administrative and planning tasks to eat into your time.

The right home care software can help you make better use of your time, empower your team with the information they need, and keep clients’ loved ones involved. With ShiftCare, for example, you can schedule your staff, issue invoices, view carers’ timesheets and expenses, and manage funding from within a single, centralised system.

Sign up to ShiftCare for a free 7-day trial to see how this innovative home care software helps you deliver a higher standard of care.

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