Care Management Software and the Future of Care Delivery

Asha Neil

Written on 4 August, 2023
The healthcare industry is undergoing significant changes to meet the evolving needs of Australia's population. While the future presents challenges, it also offers opportunities for care providers.
  1. Ageing Population: Meeting the Growing Demand for Care

    Australia's ageing population is a significant challenge for the healthcare system. Currently, 16% of Australians are aged 65 and older, and this percentage is projected to increase to nearly a quarter of the population by 2066. With more people in advanced older age, there will be a higher demand for healthcare services. However, the supply of working-age individuals to provide healthcare services will decrease. Care management software can help care providers meet this growing demand by streamlining operations, improving efficiency, and ensuring effective care coordination. By leveraging digital health tools, providers can optimize rostering, simplify appointment scheduling, and enhance communication among healthcare professionals.

  2. Labour Shortages: Addressing Workforce Challenges

    Labour shortages pose a significant impact on the capacity of healthcare providers to deliver care. Australia currently requires an additional 17,000 direct aged care workers annually, and the negative perception of aged care further exacerbates the problem. Factors such as low wages, poor work hours, limited career progression, and reduced immigration following the COVID-19 pandemic contribute to the workforce challenges. Care management software can help address these issues by offering workforce management features. With digital health systems, providers can optimise rostering, allow employees to set their preferred shift times, and improve communication within the team. By empowering the workforce and improving job satisfaction, care management software can attract and retain talented staff, ensuring better care delivery.

  3. Widespread Chronic Diseases: Coordinated and Complex Healthcare Delivery

    Chronic diseases have a significant impact on the healthcare system, accounting for a large portion of illness, disability, and death in Australia. The prevalence of chronic conditions has been increasing, particularly among older Australians. This trend puts additional strain on the aged healthcare system and requires a more coordinated and complex approach to healthcare delivery. Care management software can support providers in managing chronic conditions by facilitating care coordination and enabling efficient sharing of information among healthcare professionals. Features such as document management tools and progress note tracking allow for easy access to patient information, ensuring continuity of care and better patient outcomes.

  4. Worsening Mental Health: Addressing the Growing Demand

    The demand for mental health services has been increasing in Australia, with one in four adults seeking such services in the last six months. This demand is particularly pronounced among older Australians, who may experience loneliness, grief, and illness that contribute to deteriorating mental health. Care providers need to be prepared to offer behavioural health support to ensure better patient outcomes. Care management software can help in this regard by providing tools for better mental health management, including progress note tracking, sharing information with family members, and improving mental health literacy. By integrating mental health support into their care management processes, providers can address the growing demand and deliver comprehensive care to their clients.

  5. Poor Profitability: Operating a Financially Resilient Business

    Many care providers struggle with profitability, with less than half making a net profit. The cost of patient care delivery, coupled with limited funding, can lead to lower quality of care and a negative patient experience. Care management software can support providers in operating a financially resilient business without compromising participant outcomes. By automating operational tasks such as accounting, scheduling, and communication, providers can reduce labour costs and improve efficiency. Modern rostering tools help optimize schedules, lower per-client labour costs, and minimize travel expenses. Additionally, integrated financial tracking and reporting features enable providers to monitor their finances more effectively and make informed decisions.

Care management software is a powerful tool that addresses the challenges faced by the healthcare industry. By leveraging its features and functionalities, providers can optimize their operations, empower their workforce, improve patient outcomes, and operate a financially resilient business. Care management software is a vital component in meeting the evolving needs of the future of care delivery.

The future of care delivery in the healthcare industry presents both challenges and opportunities. Care management software, such as ShiftCare's solution, offers features and functionalities that empower healthcare providers to overcome these challenges and deliver high-quality care efficiently. By leveraging digital tools for care coordination, workforce management, financial efficiency, compliance, and communication, providers can adapt to the needs of the future. The integration of technology into care management processes not only improves operational efficiency but also enhances patient outcomes and experiences. Care management software is a vital tool for care providers as they navigate the changing landscape of the healthcare industry. 

The ShiftCare software and app are designed to simplify your business operations. Try it for free. 

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