How NDIS Client Management Software Helps You Deliver Improved Support 

Providing disability services means complying with the National Disability Insurance Scheme (NDIS), which has extensive requirements to protect the safety and well-being of people with disability. It plays a valuable role in ensuring that NDIS participants receive compassionate, person-centred support services.

However, manually adhering to NDIS standards can be time-consuming and throttle business growth. That’s where software solutions come into play.

NDIS software offers:

Improved Quality Control 

With comprehensive document management features, NDIS client management software ensures your caregivers and support workers always have the information they need to provide excellent support services. You can create document templates and quickly review submitted documents for quality control. And, your clients can sign off on each shift record for improved documentation.

Personalised Supports 

Disability services should centre around individual NDIS participants’ preferences and needs. NDIS software helps you put this into practice. Rostering features make it easier to schedule support services at a time and date that works for your clients. 

The participant profile also enables your support workers to better understand each participant’s goals, challenges and background.

Clear Goals and Progress Tracking 

Progress isn’t always linear, which can make it challenging to review a participant’s journey towards achieving their goals. NDIS client management software, however, will allow you to set measurable goals, prompt your support workers to score them after each support session, and review the progress in one single tab.

NDIS Participant Empowerment 

Disability services should provide clients with greater autonomy and dignity. However, that’s not always the case. Without good systems in place, support services can lead to a feeling of loss of control over one’s life. This situation is exacerbated if there's limited choice or flexibility, restricting participants’ ability to make decisions about the support they receive.

NDIS client management software can give participants a greater say over their service delivery, from selecting their preferred support workers to reviewing their progress notes and goals. This gives your clients more agency and ensures that their support services enrich their lives.

Greater Involvement of Participants’ Support Network

When a participant’s family and other loved ones are involved in their support services, it has manifold benefits. It allows your provider business and the participants’ informal support network to work together in helping clients achieve their goals, improving information sharing, reinforcing the continuity and consistency of support, and enhancing a participant’s overall quality of life. 

With NDIS client management software, you can quickly share updates with participants’ approved family and friends, from progress notes to scheduled services, funds management details and service reviews. 

Picking Your NDIS Client Management Software: 5 Essential Features 

At a minimum, your NDIS software should have:

#1 NDIS Integrations 

Essential NDIS integrations include an up-to-date NDIS Pricing Arrangements and Price Limits (previously called the NDIS Price Guide), NDIS bulk invoicing and NDIS participant funds management. Geo-verified time-tracking and client digital signatures will also help you stay audit-ready.

#2 Document Management 

All NDIS client management software will offer client document management. However, make sure your choice of software allows caregivers to access their scheduled clients’ documentation on the go. 

You should be able to set different privacy levels for each document and create document expiry notifications. Look for customisable progress notes templates and goal-tracking, too. 

#3 Funds Management 

Software solutions that record and predict NDIS participants’ funding usage will keep you on track so that there are no interruptions to clients’ scheduled support services. Check that your software will track spending across multiple funds for better service planning.

#4 Advanced Rostering Features 

Rostering can prove time-consuming, especially as your business grows. NDIS software will allow you to manage team availability, advertise available shifts, create group and recurring shifts, and publish the completed roster. 

Check that your software comes with split shifts, drag-and-drop rostering and different team and client views for quicker, easier scheduling.

#5 Platform for Clients and Their Loved Ones

With a dedicated platform for clients and their approved family or friends, you can share updates and provide clients’ loved ones with peace of mind. Ideally, your NDIS software should enable one-click sharing.

NDIS Software that Optimises Service Delivery 

ShiftCare’s NDIS software is designed to help disability support providers manage the complexities of NDIS requirements, reduce their administrative burden and provide high-quality support services. With built-in NDIS invoicing, client funds management, document management, progress note templates and more, it has the tools you need to thrive as an NDIS provider business.

Discover how the right NDIS software will enable you to provide quality, compassionate support services. Try ShiftCare for free.