Onboarding Packages

Getting Started with ShiftCare Onboarding

Implementing new software is a major business decision. Apart from migrating data, you need to update your billing and train your staff, all while continuing to deliver services.

ShiftCare helps make that transition easier. Our onboarding packages include step-by-step setup guidance, tailored staff training, and hands-on support for data migration. We’ll help your team get up to speed with more confidence and less disruption.

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See which package is right for you

Best for: providers who want to hit the ground running.

Free or paid support. Starting from $149 ex GST

QuickStart: Your Simple Guidance and Training Package

Sometimes all you need is a little nudge in the right direction. QuickStart gives your team access to simple guidance, training, and resources to get up and running fast. If your team is confident with tech and just needs light-touch support, QuickStart keeps it simple

Includes a free option across all plans
Practical training materials designed for NDIS and home care providers
Clear, step-by-step guidance for setup
QuickStart support for different subscriptions - from Basic to Premium
Need more help? Book additional training sessions as needed!

Download Onboarding Brochure

Best for: Providers ready to jump in, but value expert guidance & training

Starting from $999 ex GST

Guided Onboarding: You Lead, We go Support

With Guided onboarding, you’re in control—but you’re not alone. Our onboarding specialists are right there to support you, answer questions, and keep things moving. This option works well for providers who want to drive their own rollout but like knowing expert help is just a call away.

Dedicated support team for check-ins and troubleshooting
Assistance with setup, data migration, and workflows
Training sessions tailored to your organisation’s needs

Download Onboarding Brochure

Best for: providers managing complex teams, data, and workflows.

Starting from $2,499 ex GST

Managed Onboarding: We lead, you’re supported

When change feels overwhelming, let us take the lead. With Managed onboarding, ShiftCare’s team takes charge of your rollout. Minimise disruption and support effective change management, ensuring everything is set up right the first time. This package is ideal for larger providers who want peace of mind and a smoother path through change.

End-to-end project management from ShiftCare
Data migration, rostering setup, and workflow design handled for you
Staff training delivered and supported by our specialists

Download Onboarding Brochure

How long will onboarding take?

Choose your onboarding package:

Quickstart - Basic/Professional

Quickstart - Premium

Guided Onboarding

Managed Onboarding

How many staff do you have?

Staff = admins + care workers.

1-5

6-10

11-25

26-50

51-100

101-500

501-1000

1001-

Select a Package and number of staff to get your onboarding estimate.

Ready to find the right fit?

Any questions ?

Does ShiftCare offer in-person onboarding?

Typically, we find that our virtual onboarding sessions allow us to cover and assist with every step of the process, while still providing a personal experience as you’re guided by a member of our dedicated customer success team.

Is it essential to purchase a ShiftCare onboarding package?

No, ShiftCare offers a range of free resources across Youtube which includes how-to videos and webinars, as well as help articles for all the finer product details. ShiftCare also offers a free introductory session to ensure you get off on the right foot.

How can I streamline my initial setup with ShiftCare?

See how our Onboarding Basics deal simplifies the initial setup process with targeted training, assistance with timesheets and invoices, and a 30-minute Q&A follow-up, ensuring a seamless start for NDIS Providers.

How long does ShiftCare onboarding and implementation take?

Generally speaking, the larger the organisation, the longer implementation takes. Use our onboarding timeline slider to find out your estimated onboarding time.