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Already using ShiftCare?

Client login Customer support

Home care software for UK domiciliary care

Less admin for the office. More time on every visit.

Every visit is one record, from rota to invoice. Late calls and missing notes are flagged while you can still act.

8,000 care providers deliver $5B of care a year with ShiftCare.

  • A Caring Heart
  • Ambition24 (A24 Group)
  • BNA Home Care
  • Red Rose Care
  • Lifechoice Services
  • Blythe House Hospice
Who uses it

One system, and everyone who touches a visit.

Managers

Your registered service, ready for inspection any day.

  • From CQC compliance requirements to local authority billing structures, every feature is designed for registered domiciliary care providers.
  • Incidents, staff training, care notes and invoices, kept together and ready to show.
  • Training certificates tracked, with reminders before they lapse.

Coordinators

Every call covered, with travel and working time in view.

  • Matches qualified, available carers to visits, factoring in travel time, skills, and client preferences.
  • Late-call alerts, so the office knows before the client does.
  • Build rotas around the care, with working time checks.

Care workers

The visit, check in on site and the care note.

  • The carer opens the right care plan on the app at the start of each visit, with no paper and no separate folders.
  • GPS-verified clock in and clock out, plus mileage and expenses.
  • One app for your whole team, works offline.

Finance

Invoices built from the visits actually delivered.

  • Invoices to councils, the NHS and self-funders from the visits delivered.
  • Block bookings, individual budgets and direct payments, invoiced with no manual reconciliation.
  • Approved timesheets with hours, mileage and expenses go to whichever payroll provider you already use.

Families

Who’s coming and how each visit went.

  • Who’s coming and when, and updates you choose to share.
  • You control what each contact can see, per person, and you can withdraw access at any time.
  • Included with Premium, on the web and in the iOS and Android app.
How it works

One visit, from rota to invoice.

The visit you rota is the visit that’s checked in, noted, invoiced and paid, so the office hears about a problem before the client does.

01

Fill the call in minutes

Ranked by availability, training and history with the client, with working time checked.

02

Everything in their pocket

The visit, the address and the care plan in the app, without calling the office.

03

Stay inspection-ready

Care notes written at the visit, against each person’s care plan, and invoices built from the visits delivered.

Inspection

Ready for your inspection.

Incidents, staff training, care notes and invoices, kept together and ready to show, for CQC, the Care Inspectorate and CIW.

  • Incidents. Logged, reviewed and followed up, with the history kept.
  • Staff training. Training certificates tracked, with reminders before they lapse.
  • Care notes. Written at the visit, against each person’s care plan.
  • Invoices. Built from the visits actually delivered.

“As a multi service provider, we needed a system that could manage complexity without creating more work for our teams. ShiftCare has given us a single, intuitive platform to manage care plans, medication and compliance.”

Nadine AnthonySocial Care Manager, Ambition24

Read all reviews

Pricing

Plans that fit your team.

Choose the level of support your care business needs. ShiftCare AI is included in every plan.

Basic

Rotas, call monitoring and care notes, off paper.

£7

per user / month · billed annually

or £9 billed monthly

£7

per user / month · billed annually

Monthly£45 / month

Annual£35 / month · £420 / year Save 22%

Start free trial

Professional

Fill open visits and invoice councils in bulk.

£11

per user / month · billed annually

or £14 billed monthly

£11

per user / month · billed annually

Monthly£70 / month

Annual£55 / month · £660 / year Save 21%

Start free trial

Premium

Recommended

Care plans, eMAR and the family portal.

£16

per user / month · billed annually

or £20 billed monthly

£16

per user / month · billed annually

Monthly£100 / month

Annual£80 / month · £960 / year Save 20%

Start free trial

Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in GBP, excluding VAT. Annual plans are paid upfront.

FAQ

Your questions, answered.

Will this help when we’re inspected?

It gives you the evidence rather than the rating. Care plans, eMAR records, incident reports, visit notes with a timestamp and a location, and an audit trail of who changed what and when. It is the record a registered manager is asked for, in one place rather than across a filing cabinet and three spreadsheets, and it maps to the evidence categories behind the CQC Single Assessment Framework. Frameworks differ across CQC, the Care Inspectorate, CIW and RQIA, and ShiftCare is not currently on NHS England’s assured supplier list for digital social care records. What ShiftCare does is make the evidence easy to produce.

Will our carers actually use it?

It works offline and uses one-tap clock-in. The trial is the right place to test this on your own team rather than take our word for it.

Does ShiftCare run our payroll?

No. ShiftCare produces approved timesheets with hours, mileage and expenses, and they go to whichever payroll provider you already use. Invoicing connects to your own Xero or QuickBooks Online subscription.

Can I move from my current system?

Yes. A specialist handles your data migration and training. Book a demo and we’ll walk through your current system with you.

Do families need to pay for the Family Portal?

No. It’s included with Premium, on the web and in the iOS and Android app. You control what each contact can see, per person, and you can withdraw access at any time.

Am I locked into a contract?

No. Monthly plans are month to month and can be cancelled any time. Annual billing runs for twelve months.

What does it cost after the trial?

Nothing automatic. The trial doesn’t require a card, so you choose a plan when you’re ready to keep going. Plans start from £7 per user a month, billed annually, with a five-staff minimum. See every plan on our pricing page.

Start with next fortnight’s rota.

From £7 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.

More than 25 staff? Book a demo to see how ShiftCare fits a team your size.

How big is your team? Up to 25Start free trial 26+Book a demo