4.7
4.5
4.6
Incidents
Document incidents while the details are fresh.
- Incidents, accidents and near misses logged from the app.
- Your own templates, so every report captures what you need.
- Reviewed, followed up and shared, with the history kept.
CQC compliance software
Inspection-ready records,from every visit.
Stay on top of CQC’s Single Assessment Framework in one system. Incidents, care notes, forms and staff training are recorded at the visit and kept together, so the records are ready when an inspector asks.
From £7 per user / month, billed annually. Start a free trial on Premium, with every feature. No credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.
8,000 care providers deliver $5B of care a year with ShiftCare.
IncidentsDocument incidents while the details are fresh.
8,000 care providers deliver $5B of care a year with ShiftCare.
$5Bof care a year with ShiftCare
27.5Mshifts delivered annually
3.35Minvoices generated annually
Compliance
Ready for your inspection.
Care notes
Care notes written at the visit, not after it.
- Written against each person’s care plan.
- Typed, or spoken into the phone and transcribed.
- Time-stamped and attributed to the care worker.
Custom forms
Forms and templates built around your service.
- Templates for notes and incident reports, made your own.
- The same headings for every team, so nothing is missed.
- Images, forms and documents uploaded at the visit.
Staff training
Training tracked, with reminders before it lapses.
- Training certificates, contracts and IDs in one place.
- Reminders to staff before a certificate lapses.
- Bulk upload for onboarding, quick export when an inspector asks.
Inspection ready
Show the evidence when the inspector asks.
- Notes, MAR entries and incidents tied to the service user.
- Every record time-stamped and attributed.
- Pulled up in seconds, not hours.
Built for scale
What works at 10 service users breaks at 50.
Growth exposes the limits of paper folders and spreadsheets. In ShiftCare, incidents, notes, forms and training records sit on the same live record as the rota, so the evidence is already there.
| At 10 service users | At 50 service users | ||
|---|---|---|---|
| Incidents | Written up on paper or in a message. | Reports differ team by team, and follow-ups are lost. | One template for every team, logged in the app at the visit. |
| Care notes | Handwritten in the folder at the home. | Notes written up later, or not at all. | Written at the visit, against each person’s care plan. |
| Staff training | A spreadsheet of expiry dates, checked by hand. | A lapsed certificate turns up at inspection. | Reminders before training certificates lapse. |
| Inspections | Records pulled together when the inspector calls. | Evidence spread across folders, systems and inboxes. | Incidents, notes and training kept together, ready to show. |
ShiftCare AI
Ask about your compliance.
ShiftCare AI Chat answers from your incidents, care notes, forms and training records. You decide what happens next.
ShiftCare AI Chat
Which training certificates lapse in the next 30 days?
Read staff documents
Three: Tom R.’s first aid certificate, Priya S.’s safeguarding training and Sam W.’s medication training. Send the reminders?
Which incidents from last week still need a follow-up?
Read incident reports
Two: a near miss on Margaret T.’s morning visit and a missed medication on Sarah L.’s Thursday visit. Assign them to the registered manager?
Which visits last month have no care note?
Read visits and care notes
Four visits, across Sarah L. and James P.. Remind the care workers who delivered them?
“As a multi service provider, we needed a system that could manage complexity without creating more work for our teams. ShiftCare has given us a single, intuitive platform to manage care plans, medication and compliance.”
Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
250 staff or more? Talk to an expert
Basic
Rotas, call monitoring and care notes, off paper.
£7
per user / month · billed annually
or £9 billed monthly
£7
per user / month · billed annually
Monthly£45 / month
Annual£35 / month · £420 / year Save 22%
Professional
Fill open visits and invoice councils in bulk.
£11
per user / month · billed annually
or £14 billed monthly
£11
per user / month · billed annually
Monthly£70 / month
Annual£55 / month · £660 / year Save 21%
Premium
RecommendedCare plans, eMAR and the family portal.
£16
per user / month · billed annually
or £20 billed monthly
£16
per user / month · billed annually
Monthly£100 / month
Annual£80 / month · £960 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in GBP, excluding VAT. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is CQC compliance software?
Software that keeps the records an inspector asks to see in one place: care notes, incident reports, forms, MAR entries and staff training. In ShiftCare they are linked to the rota, so each record belongs to a service user and a visit.
How does CQC evidence collection work?
Every shift, note, MAR entry and incident is time-stamped and tied to the service user. When an inspector asks to see records, you pull them up in seconds, not hours.
Does it work for the Care Inspectorate and CIW too?
Yes. Incidents, staff training, care notes and invoices are kept together and ready to show, for CQC, the Care Inspectorate and CIW.
Can care workers log incidents from their phones?
Yes. Care workers log incidents from the ShiftCare app at the visit, so they are documented while the details are fresh, then shared with the right people for follow-up.
Are incident report templates on every plan?
Custom forms and the existing incident report templates are available on Premium.
What documents can we keep in ShiftCare?
Staff documents such as training certificates, which staff can see in the app. Client documents such as a daily routine or epilepsy plan, which care workers can read before the visit. And organisational documents such as policies, shared with staff if you choose.
Be ready for your inspection before it’s booked.
Incidents, care notes, forms and staff training in one place, linked to every visit. Start free on Premium with every feature, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.