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Already using ShiftCare?

Client login Customer support

Supported living software for UK providers

Every house on one rota. Every person with their own plan.

Support plans and daily notes for each person. Staff see the shift, the house and the person’s plan in the app.

8,000 care providers deliver $5B of care a year with ShiftCare.

  • A Caring Heart
  • Ambition24 (A24 Group)
  • BNA Home Care
  • Red Rose Care
  • Lifechoice Services
  • Blythe House Hospice
Who uses it

One system, and everyone who touches a shift.

Managers

Records ready for your inspection.

  • Home care, supported living, learning disability and complex care, all in one system.
  • Incidents, staff training, care notes and invoices, kept together and ready to show.
  • Training certificates tracked, with reminders before they lapse.

Coordinators

Scheduling for supported independent living.

  • Efficiently manage and support clients in Supported Living houses with custom rostering to meet your needs.
  • Complex shift structures, with multiple staff and the people you support.
  • Build rotas around the care, with working time checks.

Support workers

The shift, the house and the person’s plan, in the app.

  • Staff see the shift, the house and the person’s plan in the app.
  • Easily capture notes on a shift while fresh in the mind.
  • One app for your whole team, works offline.

Finance

Every funder, invoiced from the shifts worked.

  • Block contracts, individual budgets, direct payments and self-funders tracked against care delivered, with balance alerts.
  • Invoices straight from the visits delivered.
  • Approved timesheets with hours, mileage and expenses go to whichever payroll provider you already use.

Families

Their wishes, goals, routines and strengths, in their own plan.

  • Plans use accessible language and can be shared with families or partners (subject to consent).
  • Who’s coming and when, and updates you choose to share.
  • You control what each contact can see, per person, and you can withdraw access at any time.
How it works

One shift, from rota to invoice.

Support plans and daily notes for each person, from the rota to the invoice.

01

Cover the shift

Staff who know the house and the people in it, with training and working time checked.

02

Everything in their pocket

The shift, the house and each person’s plan in the app, without calling the office.

03

Stay inspection-ready

Daily notes written on shift, timestamped and linked to the shift and the invoice.

“As a multi service provider, we needed a system that could manage complexity without creating more work for our teams. ShiftCare has given us a single, intuitive platform to manage care plans, medication and compliance.”

Nadine AnthonySocial Care Manager, Ambition24

Read all reviews

Pricing

Plans that fit your team.

Choose the level of support your care business needs. ShiftCare AI is included in every plan.

Basic

Rotas, call monitoring and care notes, off paper.

£7

per user / month · billed annually

or £9 billed monthly

£7

per user / month · billed annually

Monthly£45 / month

Annual£35 / month · £420 / year Save 22%

Start free trial

Professional

Fill open visits and invoice councils in bulk.

£11

per user / month · billed annually

or £14 billed monthly

£11

per user / month · billed annually

Monthly£70 / month

Annual£55 / month · £660 / year Save 21%

Start free trial

Premium

Recommended

Care plans, eMAR and the family portal.

£16

per user / month · billed annually

or £20 billed monthly

£16

per user / month · billed annually

Monthly£100 / month

Annual£80 / month · £960 / year Save 20%

Start free trial

Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in GBP, excluding VAT. Annual plans are paid upfront.

FAQ

Your questions, answered.

Does ShiftCare work for supported living and complex care as well as home care?

Yes. Same platform, configurable per care type, and many customers run mixed models.

Is ShiftCare suitable for agencies of any size or service type?

Absolutely. Whether you’re a small independent agency, a large regional provider, or operate across multiple UK countries, ShiftCare scales with your operations. Our flexible design supports domiciliary, supported living, residential, and complex care models.

How is the service user’s voice captured and made central in each care plan?

Every ShiftCare plan is co-created with the individual (and their nominated advocates), documenting their personal wishes, goals, routines, and strengths. Plans use accessible language and can be shared with families or partners (subject to consent), ensuring continuous involvement and transparent support.

Will this help when we’re inspected?

It gives you the evidence rather than the rating. Care plans, eMAR records, incident reports, visit notes with a timestamp and a location, and an audit trail of who changed what and when. It is the record a registered manager is asked for, in one place rather than across a filing cabinet and three spreadsheets, and it maps to the evidence categories behind the CQC Single Assessment Framework. Frameworks differ across CQC, the Care Inspectorate, CIW and RQIA, and ShiftCare is not currently on NHS England’s assured supplier list for digital social care records. What ShiftCare does is make the evidence easy to produce.

Can family members see the care plan?

Optionally. A read-only family portal can be enabled per service user with the appropriate consent.

Does ShiftCare run our payroll?

No. ShiftCare produces approved timesheets with hours, mileage and expenses, and they go to whichever payroll provider you already use. Invoicing connects to your own Xero or QuickBooks Online subscription.

Can I move from my current system?

Yes. A specialist handles your data migration and training. Book a demo and we’ll walk through your current system with you.

What does it cost after the trial?

Nothing automatic. The trial doesn’t require a card, so you choose a plan when you’re ready to keep going. Plans start from £7 per user a month, billed annually, with a five-staff minimum. See every plan on our pricing page.

Every house, on one rota by Friday.

From £7 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.

More than 25 staff? Book a demo to see how ShiftCare fits a team your size.

How big is your team? Up to 25Start free trial 26+Book a demo