Why You Should Develop Strategies for Home Care Staff Retention 

Home care agencies must prioritise staff retention if they wish to continue delivering high-quality home care. Not only is retention more affordable than recruiting and training new staff, but it ensures consistency of care for your clients.

How Do You Recruit and Retain a Home Care Support Worker? 

Our in-depth guide to care worker recruitment will walk you through how to hire talented, passionate home care workers who are a good fit for your business. But retaining your new recruit is equally as important. 

You should begin implementing your retention strategy before your new caregiver has even turned up for their first shift: 57% of caregiver turnover happens in the first 90 days.

4 Essential Retention Strategies for Your Home Care Workers

#1 Regular Check-Ins

You’ll be able to spot and resolve issues more quickly when you’re in regular contact with your home care workers. Every caregiver should receive regular contact from their manager, whether it’s a quick SMS to say “good work on your last shift” or feedback passed on from a client. 

For new recruits, you should also reach out before and after their first shift, after their first week and after their first month.

#2 Flexible Scheduling 

When your home care team can fit their shifts around their personal commitments, they experience a better work-life balance, increased job satisfaction and reduced stress levels. This flexibility can help you retain your staff as they feel valued and understood.

Encourage your caregiver team to set their availability and preferred shift patterns via your home care software. You should also enable bidding on additional shifts via a job board and take location into account when scheduling. 

#3 Competitive Compensation and Benefits 

Pay is a major issue for home care support worker retention, especially among more experienced caregivers.

A more competitive pay rate can help you retain home care support staff who are only leaving for financial reasons. Don’t overlook the value of benefits, either. Profit margins are often squeezed in home care, but an attractive benefits package may help compensate for lower pay.

Make sure payroll is processed correctly and on time, too. If your staff members have to pay out of pocket for expenses, ensure that these are reimbursed promptly. Ideally, your team should be able to attach proof of expenses to the shift record for more accurate accounts and payroll.

#4 On-Shift Support

When your home care team feels supported at work, their stress levels will fall and their morale will increase. By ensuring your workers have the support they need, you’ll help improve retention rates — and your care quality, too.

Make sure your home care support workers can easily access all the information they need for their shift, from shift address to patient care records. Use care note templates so they can complete their documentation more quickly. And, make sure that they can easily contact a manager if something goes wrong.

Improve Your Caregiver Retention Rates with Workforce Management Tools 

ShiftCare’s home care software comes with a wealth of workforce management tools designed to support your business and your care staff alike. Your team can set their availability and bid on shifts via the ShiftCare app, giving them the work-life balance they need.

And, with instant access to client documents plus an intuitive care note system, they’ll find they have the support they need to provide excellent care.

Discover how home care software can boost your team’s morale, reduce your turnover rates and drive a higher quality of care. Try ShiftCare for free.