ShiftCare vs. CentralReach
CentralReach is built for ABA therapy services. Here’s how it compares with ShiftCare for home and community care.
Where ShiftCare differs
- Staff shift bidding and client funds management
- Accounting integrations built in
- Live chat support
8,000 care agencies deliver $5B of care a year with ShiftCare.
4.7
4.5
4.6Where each platform fits.
ShiftCare and CentralReach, feature by feature: what you get with both, where they differ and where CentralReach is the better fit.
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| What matters | ShiftCare | CentralReach |
|---|---|---|
| Pricing and support | ||
| Countries | Australia, USA, Canada, UK | USA |
| Price | From $8 user / month, billed annually | From $59/user |
| Minimum contract length | One month | One month |
| Free trial | 7 days on Premium. No credit card required. | Included |
| Free demo | Included | Included |
| Set-up fee | Free and premium packages available | Not published |
| Residential industry support | Included | Not listed |
| Live customer support chat | Included | Not listed |
| Scheduling and apps | ||
| Scheduling | Included | Included |
| Staff shift bidding | Included | Not listed |
| Staff shift to-do lists | Included | Included |
| Staff mobile app | Included | Included |
| Care and compliance | ||
| Client document management | Included | Included |
| Compliance management | Included | Included |
| AI tools | Included | Included |
| Reporting and analytics | Included | Yes (ABA and RBT) |
| HIPAA compliant | Included | Included |
| Portal for clients and their families | Included | Included |
| Billing and integrations | ||
| Client funds management | Included | Not listed |
| Auto-generated invoicing | Included | Included |
| Claims management | Not listed | Included |
| Accounting integrations | Included | Not listed |
Based on each company’s published product and pricing. A tick means the feature is listed, not that it works the same way in both. CentralReach facts from publicly available information and customer feedback, as of May 2025. ShiftCare isn’t affiliated with CentralReach. Spotted something out of date? Let us know.
Switch from CentralReach. We’ll make it worth your while.
Book a switching call
Show us how you run CentralReach today. We’ll show you the same schedules, care notes and billing in ShiftCare.
Get an offer for your team
Tell us your team size and when your CentralReach plan renews. We’ll put together an offer that makes the move easy.
We’ll take care of the move
We help you export your records, check a sample in ShiftCare and bring your team across.
“ShiftCare now supports all of our rostering across live in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly improved our operational control and consistency.”
Questions about switching from CentralReach.
What is CentralReach used for?
CentralReach is used to run autism, IDD and ABA therapy services. It brings clinical data collection, scheduling, billing, claims, staff management, reporting and caregiver tools into one platform. Different CentralReach products serve enterprise providers, smaller ABA practices, multidisciplinary clinics and special education teams.
How much is CentralReach per month?
CentralReach does not publish one standard monthly price for its main platform. Pricing is set through a quote based on the products, users and services selected. CR Essentials is priced separately for smaller ABA practices. Ask for a written breakdown of implementation, training, support, EVV and optional tools.
Does the CentralReach app track location?
Yes, the CentralReach app can collect location information when location services are enabled, including for EVV-related visits. Its privacy policy mentions GPS, Wi-Fi, cellular and IP-based location data. What is collected depends on the product, account settings and device permissions, so practices should explain this clearly to staff.
How do I contact CentralReach support?
CentralReach Enterprise users can call 800-939-5414 or use CR Community to search help articles and submit support cases. CR Essentials has separate support at 888-446-8454 or support.essentials@centralreach.com. Parents and clients with portal questions are generally asked to contact their therapy practice first.
Is CentralReach an EMR?
Yes, CentralReach describes its main platform as an AI-powered EMR for autism and IDD care. It combines clinical records and data collection with scheduling, billing, claims, workforce tools and reporting. CR Essentials provides a lighter practice and clinical management option for startup and smaller ABA organizations.
Is CentralReach HIPAA compliant?
Yes, CentralReach offers HIPAA-compliant products and publishes a Business Associate Agreement for its services. CR Essentials also describes its desktop and mobile tools as HIPAA compliant. Practices still need to configure permissions properly, train users and confirm that every connected integration follows their own privacy and security requirements.
Can CentralReach be used for speech and occupational therapy?
Yes, CentralReach supports multidisciplinary therapy organizations as well as ABA providers. A clinic offering speech, occupational or related therapies should still confirm that documentation templates, scheduling, billing codes, assessments and reporting fit each discipline. The platform’s deepest specialization remains autism, IDD and ABA care.
Switch to ShiftCare. We’ll make it worth your while.
Book a switching call. We’ll show you your schedules, care notes and billing in ShiftCare and put together an offer that makes the move easy.