TRUSTED BY US CARE AGENCIES
What US care agencies say about ShiftCare.
For nearly a decade, home care agencies, IDD providers, HCBS operators and assisted living facilities have run their operations on ShiftCare. Below, you'll find real reviews from US-based owners, agency directors and care managers across the platforms that matter most: Capterra, GetApp, Software Advice and the App Store. It's the operator-friendly software they trust to schedule, claim, comply with EVV, and care, every day.
"Bringing scheduling, EVV and service delivery into a single system has significantly simplified how we run."
"It became our single system of record within days, replacing fragmented tools."
"Shift care makes my life so much easier as an agency director."
WHAT PROVIDERS LOVE
The themes that come up, again and again.
Real quotes from providers in this region, organised by the operational themes that come up most often in reviews.
"Bringing scheduling, EVV and service delivery into a single system has significantly simplified how we run."
Sarah L. Morgan
Eagle Health · HCBS Provider
"We evaluated multiple care management systems before selecting ShiftCare. It became our single system of record within days, replacing fragmented tools and giving us one configurable platform."
Jamil
Owner, Haidar Home Care
"Shift care makes my life so much easier as an agency director. Whether it's scheduling or communicating directly to the caregiver through the app or looking up schedules on my iPhone and approving shifts through the job board on the weekends, it makes my life easier!"
Michael Godek
Agency Director
"ShiftCare is easily to set up and use. My employees can easily clock in and out. Because of this feature, payroll is a breeze. In addition to time tracking, ShiftCare allows my employee to write notes in real time."
Cerinena M
Director
"Excellent platform, everything I need for my assisted living facility and more. Customer service and support is exceptional, full training on how to navigate and use the rich features offered."
Nassar
Assisted Living Facility
"Everything is in one spot. I can reach out to all staff at once. I can communicate and see communication all in one program."
Cheri Tindell
Owner, Tindell Care LLC
"Our intention is to use ShiftCare as much as we can. Even if scheduling were the only thing we used it for, it has been transformative for how we coordinate."
Hope Buerk
Options Program Director, Erie Homes for Children and Adults
"Overall experience has been great. We chose ShiftCare because of its simplicity in use and the cost compared to other systems. More than happy with the software and organization."
Fiona H
Client Services Manager
"I am so glad about ShiftCare, you have no idea how grateful I am. Makes this job easier for me. It's very rare that I need help from you guys."
Tina
Tree of Life Home Health Care
WHERE PROVIDERS LEAVE REVIEWS
Verified on the platforms that matter to buyers.
ShiftCare doesn't pick the reviews you see here. They are aggregated from independent platforms care providers use to evaluate software.
145 reviews · 90% recommend
Independent reviews from verified software buyers.
Read on Capterra →145 reviews
Verified reviews aggregated alongside Capterra.
Read on GetApp →145 reviews · 90% recommend
Reviewer-vetted ratings from care operators.
Read on Software Advice →375+ US ratings
Caregiver app ratings from US care teams.
Read on Apple App Store →7,500+ reviews · 100K+ downloads
Android app reviews from working care staff.
Read on Google Play →HOW PROVIDERS USE SHIFTCARE
Stories from providers in this region.
Real operations, in the customer's own words.
EVV & WORKFORCE · COLORADO
"Bringing scheduling, EVV and service delivery into a single system.".
"ShiftCare now supports all of our rostering across live-in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly simplified how we run."
- One platform across live-in and visit-based care
- EVV captured at the point of care, not after the fact
- Single source of truth for scheduling and service delivery
SINGLE SYSTEM OF RECORD · USA
"It became our single system of record within days.".
"We evaluated multiple care management systems before selecting ShiftCare. It became our single system of record within days, replacing fragmented tools and giving us one configurable platform that actually fits how we run."
- Evaluated multiple systems, selected ShiftCare
- Replaced fragmented tools in days, not months
- One configurable platform tailored to operations
IDD CARE COORDINATION · USA
"Even if scheduling were the only thing we used it for, it has been transformative.".
"Our intention is to use ShiftCare as much as we can. Even if scheduling were the only thing we used it for, it has been transformative for how we coordinate."
- Scheduling that scales across multiple programs
- IDD-specific care coordination workflows
- Foundation for expanding into care, billing and notes
EVERYTHING IN ONE PLACE · USA
"Everything is in one spot. I can reach out to all staff at once.".
"With ShiftCare, everything is in one spot. I can reach out to all staff at once. I can communicate and see communication all in one program."
- Single dashboard for documents, shifts and communication
- Whole-team messaging from one place
- Audit-ready record of every conversation
OPERATOR GRATITUDE · USA
"I am so glad about ShiftCare. Makes this job easier for me.".
"Thank you. I am so glad about ShiftCare, you have no idea how grateful I am. I am so grateful, you have no idea. Makes this job easier for me. It is very rare that I need help from you guys."
- Day-to-day operations easier and calmer
- Self-serve product means rarely needing support
- Operator confidence in running the business
WHAT PROVIDERS SAY, FEATURE BY FEATURE
The reviews behind the features.
The most-quoted product capabilities mapped to the customer feedback they earn.
SCHEDULING & EVV
Scheduling that handles live-in care, HCBS visits and EVV in one flow..
When a caregiver runs late, when a service plan changes, when EVV needs to be captured at the point of care, your schedule has to move with you. That's why US agencies keep mentioning it.
Explore scheduling"Bringing scheduling, EVV, and service delivery into a single system has significantly simplified how we run."
Sarah L. Morgan
Eagle Health, HCBS Provider, Colorado
CAREGIVER APP
The phone-first app caregivers actually use..
Care plans, behaviour charts, medication, shift notes, on the caregiver's phone. Adoption sticks because the app is built for the way frontline teams already work.
Explore the caregiver app"Shift care makes my life so much easier as an agency director. Whether it's scheduling or communicating directly to the caregiver through the app, it makes my life easier."
Michael Godek
Agency Director, US App Store
BILLING & PAYROLL
Time tracking that makes payroll a breeze..
Clock-in/clock-out, shift notes and timesheet approvals in one flow, so payroll runs straight through without manual reconciliation.
Explore billing"ShiftCare is easily to set up and use. My employees can easily clock in and out. Because of this feature, payroll is a breeze."
Cerinena M
Director, US
OPERATIONS & CONSOLIDATION
One platform that replaces three or four tools..
Scheduling, communication, documentation and reporting in one place. US agencies cite the consolidation as the reason they switched from fragmented systems.
Explore reporting"Everything is in one spot. I can reach out to all staff at once. I can communicate and see communication all in one program."
Cheri Tindell
Owner, Tindell Care LLC
CUSTOMER SUPPORT
Support that actually answers, with training that sticks..
Operators describe the support team as exceptional and the training as full and accessible. It is consistently the most-mentioned strength across reviews.
Explore support"Customer service and support is exceptional, full training on how to navigate and use the rich features offered."
Nassar
Assisted Living Facility, US
THE NUMBERS BEHIND THE REVIEWS
Trusted across four countries.
rating on the US App Store from 375+ care teams
care providers using ShiftCare every day
countries: AU · US · CA · UK
years in market, building care operations software
median first response time from our support team
THE WALL OF LOVE
More reasons providers stay with ShiftCare.
Verified quotes from providers in this region, drawn from Capterra, the App Store and our customer-success records.
"Bringing scheduling, EVV and service delivery into a single system has significantly simplified how we run."
Sarah L. MorganEagle Health, HCBS Provider
"We evaluated multiple care management systems before selecting ShiftCare. It became our single system of record within days."
JamilOwner, Haidar Home Care
"Even if scheduling were the only thing we used it for, it has been transformative."
Hope BuerkOptions Program Director, Erie Homes for Children and Adults
"Everything is in one spot. I can reach out to all staff at once."
Cheri TindellOwner, Tindell Care LLC
"I am so glad about ShiftCare, you have no idea how grateful I am."
TinaTree of Life Home Health Care
"Excellent platform, everything I need for my assisted living facility and more."
NassarAssisted Living Facility
"ShiftCare is easily to set up and use. My employees can easily clock in and out."
Cerinena MDirector
"Overall experience has been great. We chose ShiftCare because of its simplicity in use and the cost compared to other systems."
Fiona HClient Services Manager
"Shift care makes my life so much easier as an agency director."
Michael GodekAgency Director
"Customer service and support is exceptional, full training on how to navigate and use the rich features."
NassarAssisted Living Facility
COMMON QUESTIONS
What care providers ask before signing up.
Is ShiftCare suitable for HCBS and Medicaid waiver providers?
Yes. ShiftCare is used by HCBS providers, IDD agencies, home care agencies and assisted living facilities across the United States. It supports EVV at the point of care, Medicaid claiming workflows, and the scheduling and documentation requirements that come with HCBS waiver programs.
Does ShiftCare handle EVV?
Yes. EVV is captured at the point of care through the caregiver app, with GPS-verified clock-in and clock-out. Eagle Health in Colorado describes the impact in their review: "Bringing scheduling, EVV, and service delivery into a single system has significantly simplified how we run."
How does ShiftCare compare to home care software like WellSky, AxisCare or AlayaCare?
US agencies who switched to ShiftCare cite three differences: simpler interface for frontline caregivers, faster onboarding, and a more responsive support team. As one reviewer put it: "Shiftcare was by far the best decision we made. It not only cut my costs to a fraction of the last company but the customer service is amazing."
Is ShiftCare suitable for IDD providers?
Yes. Erie Homes for Children and Adults, an Ohio IDD provider, uses ShiftCare to coordinate scheduling and care delivery. Hope Buerk, their Options Program Director, says: "Even if scheduling were the only thing we used it for, it has been transformative for how we coordinate."
How does the caregiver app work?
The Apple App Store rating is 4.8/5 from 375+ US ratings. Caregivers can see assigned shifts, clock in and out with GPS verification, access care plans and medication, and write shift notes, all on their phone.
How long does it take to set up ShiftCare?
Most US agencies go live within two weeks. Many reviewers cite the onboarding session and Help Centre by name. Reviewers describe ShiftCare as "easy to learn and teach staff," with Haidar Home Care saying it became their single system of record "within days, replacing fragmented tools."
Is ShiftCare audit-ready for state inspections?
Yes. Shift notes, signatures, EVV evidence and care documentation are stored in one searchable place. When state inspections or Medicaid audits arrive, agencies have the records they need without chasing paper.
Where can I read every public review?
Independent platforms only. Reviews are aggregated from Capterra, GetApp, Software Advice, the App Store and Google Play. We don't filter the source platforms, every review, positive and critical, is visible there.
GET STARTED
Join the US care agencies running their operations on ShiftCare.
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