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HCBS software for Medicaid waiver providers

HCBS software that keeps everything in sync.

ShiftCare connects service delivery directly to claims. Enforce authorized hours and protect your cashflow without end-of-week spreadsheet cleanup.

8,000 care agencies deliver $5B of care a year with ShiftCare.

  • Eagle Health
  • EHCA
  • Branch Services
  • White Picket Fence Homecare
  • Blue Skies Nursing
  • CosMed at Home
  • Wingate University
  • Better Living Services
Who uses it

One system, and everyone who touches a waiver visit.

Owners

HCBS billing problems don’t start in billing.

  • They start when EVV, authorized hours, schedules, and documentation live in different places.
  • Real-time visibility into utilization and service delivery.
  • Maintain accurate service history and prepare for audits with confidence.

Schedulers

Scheduling that reflects authorized services.

  • See each client’s authorized hours before you book the visit, so nothing goes over.
  • Remaining authorized hours alongside the schedule, so your team sees limits before they assign a visit.
  • The 40-hour FLSA check runs as you schedule, so overtime is a choice, not a surprise.

Caregivers

Mobile EVV and caregiver documentation.

  • GPS checks the clock-in. Location isn’t tracked through the day.
  • Capture visits in the field, online or offline.
  • Notes link to the visits and services they belong to, so your records hold up under review.

Billing

Claims built from verified visits.

  • Verified visits submitted to Sandata. Your claim goes out the way it does today.
  • Bills and claims built from the visits actually delivered.
  • Medicaid, waiver and private-pay clients in one schedule, one app and one set of reports.

Clients and families

Families see the visit, not the paperwork.

  • Who’s coming and when, and updates you choose to share.
  • Families log in to see upcoming visits, caregiver assignments, and care notes.
  • Store care plans, service authorizations, and individual client goals.
How it works

One visit, from authorization to claim.

ShiftCare keeps service delivery aligned, so billing becomes predictable instead of reactive.

01

Scheduling that reflects authorizations

Build schedules that respect each client’s authorized services from the start.

02

Mobile EVV and documentation

Caregivers verify visits and add notes from the app, online or offline.

03

Notes tied to verified services

Documentation links to the visits and services it belongs to, ready for review.

EVV

EVV on every visit, state by state.

ShiftCare captures the visit at clock-in, checks it against your state’s EVV rules and submits it. You bill the way you do today.

  • Live in 12 states. California, Colorado, Indiana, Maine, Massachusetts, Missouri, Nevada, North Carolina, Ohio, Pennsylvania, Rhode Island and Wisconsin.
  • Captured on the caregiver app. GPS checks the clock-in. Location isn’t tracked through the day.
  • Medicaid, waiver and private pay. Every client on the same schedule, in one system.

ShiftCare AI

Ask your agency anything.

ShiftCare AI Chat answers from your visits, authorizations and schedule. You decide what happens next.

ShiftCare AI Chat

Which visits this week are missing a clock-out?

Read visits and clock-outs

Three: Tom R. on Tuesday (Dorothy H.), Ana K. on Wednesday (Walter B.) and Maria G. on Thursday (Ruth A.). Remind each caregiver to complete the visit?

“ShiftCare now supports all of our rostering across live in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly improved our operational control and consistency.”

Sarah L. MorganDirector, Eagle Health

Read all reviews

Pricing

Plans that fit your team.

Choose the level of support your care business needs. ShiftCare AI is included in every plan.

Basic

Scheduling, EVV and visit notes, off paper.

$8

per user / month · billed annually

or $9 billed monthly

$8

per user / month · billed annually

Monthly$45 / month

Annual$40 / month · $480 / year Save 11%

Start free trial

Professional

Fill open shifts and bill in bulk.

$13

per user / month · billed annually

or $15 billed monthly

$13

per user / month · billed annually

Monthly$75 / month

Annual$65 / month · $780 / year Save 13%

Start free trial

Premium

Recommended

Margin on every shift, care plans and the family portal.

$20

per user / month · billed annually

or $25 billed monthly

$20

per user / month · billed annually

Monthly$125 / month

Annual$100 / month · $1,200 / year Save 20%

Start free trial

Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in USD, excluding sales tax. Annual plans are paid upfront.

FAQ

Your questions, answered.

What is HCBS software?

HCBS software helps home and community-based service providers manage scheduling, EVV, authorized hours, documentation, and Medicaid billing in one connected platform. ShiftCare keeps service delivery tied to claims, so billing is predictable instead of reactive.

Which states do you support for EVV?

ShiftCare EVV is live in 12 states: California, Colorado, Indiana, Maine, Massachusetts, Missouri, Nevada, North Carolina, Ohio, Pennsylvania, Rhode Island and Wisconsin. Book a demo if you’re in another state.

How does ShiftCare enforce authorized hours?

ShiftCare shows remaining authorized hours alongside the schedule, so your team can see limits before they assign a shift. That helps prevent over-utilization and the unbillable hours that come with it.

Do you replace my billing?

No. ShiftCare submits the verified visit to Sandata. Your claim goes out through the route you use today: your portal, clearinghouse or biller.

My MCO requires a specific aggregator. Will that work?

Tell us which one on the demo call. We connect to Sandata.

Is ShiftCare a clinical system?

No. ShiftCare is for non-medical home and community care, including HCBS and waiver services.

Do you handle private-pay clients too?

Yes, funded and private-pay clients sit in the same system.

How much does it cost?

Plans are per user, per month, from $8 billed annually. See every plan on our pricing page.

Stop fixing HCBS billing problems at the end of the week.

From $8 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.

More than 25 staff? Book a demo to see how ShiftCare fits a team your size.

How big is your team? Up to 25Start free trial 26+Book a demo