Directors
Made for disability service delivery.
- Residential and supported living programs.
- Day programs and community participation.
- Medicaid and HCBS waiver services.
IDD software for disability service providers
Built for IDD providers and the DSPs who support each person.
ShiftCare helps intellectual and developmental disability providers plan care, schedule staff, capture EVV, and stay audit-ready.
8,000 care agencies deliver $5B of care a year with ShiftCare.
Who uses it
One system, and everyone around the person.
Program managers
Day programs and group homes on one schedule.
- Drag-and-drop scheduling with recurring shifts, group shifts, and draft & publish capabilities for confident scheduling.
- The match runs against what each participant’s plan authorizes: credential type, service category and approved hours.
- Post open shifts so available staff can view and pick them up instantly.
DSPs
The active plan, before the shift starts.
- Progress gets logged during the shift against the authorization, not pieced together from memory at the end of the day.
- eMAR, on the DSP’s app.
- Mobile-friendly notes with custom templates make it easy to capture daily updates and track client progress in real time.
Billing
Billing from the services delivered.
- Authorizations and service codes on every visit.
- Bills and claims built from the visits actually delivered.
- Funded and private-pay clients sit in the same system.
Families
Connect families and caregivers in real time.
- Goals and progress notes against each person’s ISP.
- Who’s coming and when, and updates you choose to share.
- Loved ones stay updated on care plans, progress, and key communications.
How it works
One shift, from the plan to the record.
The right DSP shows up for the right service, and authorized time doesn’t sit unfilled.
Drag-and-drop scheduling
Build and adjust shifts in seconds, with real-time notifications for staff and clients.
The plan in their pocket
Support workers open the app and see the active plan before the visit starts.
Audit-ready records
Secure, role-based records with audit trails, ready for review.
The platform
Everything an IDD provider needs, in one place.
- Care managementCare plans, client records and progress notes in one place.
- SchedulingSchedule caregivers by availability and client match.
- eMARMedication records on the caregiver app.
- EVVEVV on every visit, state by state.
- E-BillingBills and claims straight from verified visits.
- ShiftCare appAppClock in on site and dictate the note before you leave.
- Admin appAppShifts without cover, late clock-ins and care signals.
- Family PortalAppWho’s coming and when, and updates you choose to share.
- IntegrationsADP, Paychex, QuickBooks and more.
ShiftCare AI
Ask your organization anything.
ShiftCare AI Chat answers from your schedules, notes and plans. You decide what happens next.
ShiftCare AI Chat
Which ISP goals have no progress notes this month?
Read plans, goals and shift notes
Sam P.’s cooking goal and Lena R.’s travel training goal have no notes since 2 Oct. Remind their DSPs to log progress on the next shift?
Who can cover tonight’s shift at Maple St?
Read schedules, availability and training
Jordan L. and Rosa C. are free tonight, under 40 hours this week and have both worked at Maple St. Offer them the 3pm to 11pm shift?
Were any medications missed this week?
Read eMAR records
One: Lena R.’s 8pm dose on Tuesday has no record. Ask Dev K., who was on shift, to complete the entry?
“ShiftCare now supports all of our rostering across live in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly improved our operational control and consistency.”
4.7
4.5
4.6Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
250 staff or more? Talk to an expert
Basic
Scheduling, EVV and visit notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill open shifts and bill in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedMargin on every shift, care plans and the family portal.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in USD, excluding sales tax. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is IDD software?
IDD software helps intellectual and developmental disability service providers manage care plans, documentation, scheduling, EVV, and compliance in one platform. ShiftCare brings all of it together so your team spends less time on admin and more time supporting clients.
Does ShiftCare support Medicaid and HCBS waiver services?
Yes. ShiftCare is built for US providers delivering Medicaid and HCBS waiver services, with EVV and claim-ready documentation in one platform.
How does ShiftCare improve compliance?
ShiftCare captures EVV as visits happen, keeps role-based records with audit trails on every activity, and generates audit-ready reports.
What is eMAR software?
eMAR (electronic Medication Administration Records) software tracks medication schedules and administration. In ShiftCare, DSPs record medication on the app.
Which states do you support for EVV?
ShiftCare EVV is live in 12 states: California, Colorado, Indiana, Maine, Massachusetts, Missouri, Nevada, North Carolina, Ohio, Pennsylvania, Rhode Island and Wisconsin. Book a demo if you’re in another state.
Do my DSPs need training?
The app shows their shifts, clock-in and notes in one place. Our team helps you set up.
Is ShiftCare a clinical system?
No. ShiftCare is for non-medical home and community care, including HCBS and waiver services.
How much does it cost?
Plans are per user, per month, from $8 billed annually. See every plan on our pricing page.
Simplify your IDD care management.
From $8 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.