4.7
4.5
4.6
Incident reports
Document incidents while the details are fresh.
- Logged from the caregiver app, on the visit.
- Your own templates, so every detail is captured.
- Shared with the right team members and stored for follow-up.
Compliance software
Less time proving compliance,more time delivering care.
ShiftCare keeps your incident reports, forms, documents and overtime checks in one place, linked to every visit, so the records are ready when you’re asked for them.
From $8 per user / month, billed annually. Start a free trial on Premium, with every feature. No credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.
8,000 care agencies deliver $5B of care a year with ShiftCare.
Incident reportsDocument incidents while the details are fresh.
8,000 care agencies deliver $5B of care a year with ShiftCare.
$5Bof care a year with ShiftCare
27.5Mshifts delivered annually
3.35Minvoices generated annually
Compliance
Ready for the audit, every day.
Custom forms
Forms built around your agency.
- Start from a template or build your own with drag and drop.
- Submitted on the spot, during the visit.
- The same form for every team, updated as your needs change.
Documents
Never miss an expiring document.
- Caregiver contracts, certifications and IDs in one place.
- Email reminders before a document expires.
- Bulk upload for onboarding, quick export for audits.
Overtime checks
Overtime caught while it’s still a draft.
- The FLSA 40-hour check runs as you schedule.
- Rest and split shift warnings follow your own rules.
- Fixed before the schedule is published, not after payroll.
Secure records
Records you can show when you’re asked.
- All sensitive information is securely stored.
- Submitted forms and incident reports kept for follow-ups and audits.
- EVV on every visit, with GPS-verified data ready for checks and audits.
Built for scale
What works at 10 clients breaks at 50.
Growth exposes the limits of paper forms and spreadsheets. In ShiftCare, incidents, forms, documents and overtime checks sit on the same live record as the schedule, so the evidence is already there.
| At 10 clients | At 50 clients | ||
|---|---|---|---|
| Incidents | Written up on paper or in a text message. | Reports differ caregiver by caregiver, and details are forgotten. | One template for every team, logged in the app on the visit. |
| Documents | A spreadsheet of expiry dates, checked by hand. | An expired certification turns up at audit. | Automated reminders before caregiver and client documents expire. |
| Overtime | The scheduler knows who’s close to 40 hours. | Overtime shows up on payroll, after the week is worked. | The FLSA 40-hour check runs as you schedule. |
| Audits | Records pulled together when someone asks. | Evidence spread across systems and inboxes. | Documents, forms and incident reports in one place, exported when you need them. |
ShiftCare AI
Ask about your compliance.
ShiftCare AI Chat answers from your incidents, forms, documents and schedule. You decide what happens next.
ShiftCare AI Chat
Which caregiver certifications expire in the next 30 days?
Read caregiver documents
Two: Daniel O.’s CPR certification and Ana K.’s TB test. Mei L.’s TB test has already expired.
Which incidents from last week still need a follow-up?
Read incident reports
Two: a fall on Dorothy H.’s Tuesday visit and a missed medication on Walter J.’s Thursday visit. Assign them to the care coordinators?
Who’s heading into overtime this week?
Read the schedule and timesheets
Daniel O. reaches 42 hours on Friday. Mei L. can take his 4pm visit and stays under 40. Swap them?
“ShiftCare now supports all of our rostering across live in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly improved our operational control and consistency.”
Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
250 staff or more? Talk to an expert
Basic
Scheduling, EVV and visit notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill open shifts and bill in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedMargin on every shift, care plans and the family portal.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in USD, excluding sales tax. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is home care compliance software?
Software that keeps the records your agency is checked on in one place: incident reports, forms, caregiver and client documents, and visit records. In ShiftCare they are linked to the schedule, so each record belongs to a client and a visit.
Can caregivers log incidents from their phones?
Yes. Caregivers log incidents directly from their mobile devices using the ShiftCare app, so incidents are documented accurately as they occur. Reports can then be shared with the relevant team members.
Are incident templates and custom forms on every plan?
Custom forms and incident report templates are available on Premium. There is no limit to the number of custom forms you can create.
Can I get reminders before documents expire?
Yes. Automated email reminders can be set up for documents nearing expiration and for expired documents, for caregivers and clients. Reminders apply only to documents with an expiration date.
Is ShiftCare HIPAA compliant?
Yes. ShiftCare is HIPAA compliant: all sensitive information is securely stored, giving agencies peace of mind that their information is safe.
How does ShiftCare help with audits?
Incident reports and submitted forms are stored securely and easy to find for follow-ups and audits, and caregiver documents can be exported quickly. Reminders keep document validity on track, which makes audits less stressful.
Be ready for the audit before it’s scheduled.
Incidents, forms, documents and overtime checks in one place, linked to every visit. Start free with every feature, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.