What Is NDIS Support Coordination Software? 

NDIS service providers — and in particular, support coordinators — use support coordination software to manage the multitude of services their clients receive. It’s an organisational tool that helps ensure NDIS participants can access all the support they’re entitled to.

ShiftCare’s support coordination software allows you to keep track of the support plans, schedules and funds usage for each person you work with. It also enables you to stay on top of paperwork, communicate with clients and disability support providers alike and ensure NDIS compliance.

Support Worker vs Support Coordinator: Two Essential Roles

Support workers and support coordinators have important roles to play in ensuring that Australians with disability receive the high-quality, person-centric supports they need.

Support workers and carers are directly involved in providing day-to-day support and assistance to individuals. 

Depending on the support, this could include help with personal care, household tasks, engaging in community activities and even specialised services, such as physiotherapy or speech therapy. Their focus is on the immediate needs of the person they are supporting.

A support coordinator’s role, on the other hand, is support management. They are responsible for helping individuals navigate the National Disability Insurance Scheme. 

They develop support plans, connect clients with support workers and other disability service providers, and ensure that the support provided aligns with the client’s goals and needs. Throughout the process, they act as a liaison between the client, disability service providers and, if relevant, the client’s family.

In other words, support workers provide a participant’s supports while a support coordinator facilitates a participant’s access to those supports.

How Can Support Coordination Software Help Your NDIS Business? 

While it’s possible to manually coordinate support, using specialist software helps NDIS service providers operate more effectively and efficiently.

With support coordination software, providers can automate key tasks and free up valuable time. Managing documents and creating invoices from scratch can be time-consuming, but NDIS software can auto-generate them. 

Management software also helps with NDIS compliance, from ensuring accurate records and collecting clients’ digital signatures to providing document expiry notifications.

Most importantly of all, however, support coordination software helps you improve support quality. It gives you the oversight you need to ensure participants receive high-quality support services, spot potential issues and track progress towards participants’ goals.

Must-Have Features of NDIS Support Coordination Software 

Funds Management 

With real-time funds tracking and projected funds usage, ShiftCare’s support coordination software is essential for care management. 

Support coordinators and disability support providers can monitor a participant’s spending across different funds, including core and capacity-building, SIL and transport allowance. Notifications will alert you to any funding shortages so you can work with the client to find a solution.

Client Records 

ShiftCare can securely store your clients’ service agreements, support plans, goal progress and shift records. You can track the support services’ impact, check for compliance issues and easily share documents with carers and disability support providers.

Time Management 

Accurately recording the time you spend providing billable support coordination services is essential for NDIS compliance and accurate invoicing. Simply head to ShiftCare’s rostering tool and add home visits, emails and phone calls to your schedule. 

You can also include notes in the shift record for more accurate record-keeping.

Invoicing 

NDIS invoicing requirements can be complex. It’s easy to feel like you spend more time claiming for support coordination services than actually providing them. 

But ShiftCare’s support coordination software can create NDIS-compatible bulk invoice files based on your service provision records. You’ll be able to generate and submit your invoices with a few clicks of your mouse. 

Client Portal

With a client-facing portal, you can empower participants and their loved ones to take a more active role in their support. From selecting their preferred support workers to reviewing progress updates and billing details, they’ll have greater control and understanding of the services they receive. 

What’s more, you’ll find you can reduce the time you spend on client communications. It’s a win-win situation.

Deliver Higher-Quality Support Coordination with ShiftCare

ShiftCare’s support coordination software gives you instant insights into all your clients’ services so you can ensure they’re receiving the highest-quality support.

It boasts client funds management, document management, progress tracking, schedules and NDIS-compliant auto-generated invoices. In addition, it comes with a companion portal for clients and their approved loved ones. You’ll be able to quickly share updates and involve your clients’ informal support networks.

Discover how you can ensure better support quality while reducing your administrative burden. Try ShiftCare for free.