ShiftCare vs. Bridge
Bridge promises to make NDIS work easier. Here’s how it compares with ShiftCare, feature by feature.
Where ShiftCare differs
- Rostering and a support worker mobile app
- A friends and family portal
- Advanced incident management and live chat support
8,000 care providers deliver $5B of care a year with ShiftCare.
4.7
4.5
4.6Where each platform fits.
ShiftCare and Bridge, feature by feature: what you get with both, where they differ and where Bridge is the better fit.
18 of 18 shown
| What matters | ShiftCare | Bridge |
|---|---|---|
| Pricing and support | ||
| Countries | Australia, USA, Canada, UK | Australia |
| Price | From $8 user / month, billed annually | Available on request |
| Set-up fee | Free self-onboarding; paid onboarding and training packages also available | Not published |
| Free trial | 7 days on Premium. No credit card required. | Not published |
| Cancel anytime | No minimum contract length | Fee applicable |
| Live chat support | Included | Not listed |
| Rostering and apps | ||
| Rostering | Included | Not listed |
| Shift no-show alerts | Included | Not published |
| Support worker mobile app | Included | Not listed |
| Care and compliance | ||
| Document management | Included | Included |
| Client goals tracking | Included | Included |
| Friends and family portal | Included | Not listed |
| Custom forms | Included | Included |
| Advanced incident management | Included | Not listed |
| NDIS, billing and integrations | ||
| NDIS integrations | Included | Included |
| Invoicing | Included | Included |
| Client funds management | Included | Not published |
| Accounting integrations | Included | Included |
Based on each company’s published product and pricing. A tick means the feature is listed, not that it works the same way in both. Bridge facts from publicly available information and customer feedback, as of June 2024. ShiftCare isn’t affiliated with Bridge. Spotted something out of date? Let us know.
Switch from Bridge. We’ll make it worth your while.
Book a switching call
Show us how you run Bridge today. We’ll show you the same rosters, notes and claims in ShiftCare.
Get an offer for your team
Tell us your team size and when your Bridge plan renews. We’ll put together an offer that makes the move easy.
We’ll take care of the move
We help you export your records, check a sample in ShiftCare and bring your team across.
“I’ve had very few bugs or issues with ShiftCare, and I really, really enjoy that their main focus is helping their customers save time. That means a lot to my team and me.”
Questions about switching from Bridge.
What is Bridge NDIS software used for?
Bridge is CRM software built for NDIS providers and support coordinators. It helps manage participant records, client outcomes, documentation, and NDIS claiming workflows.
Is Bridge a CRM or care management platform?
Bridge is primarily a customer relationship management (CRM) platform for NDIS providers. Organizations needing rostering, workforce management, and care delivery tools may compare it with broader care management platforms.
Does Bridge support PRODA integration?
Yes. Bridge integrates with PRODA, allowing providers to generate and submit eligible NDIS claims directly through the platform.
Who is Bridge designed for?
Bridge is designed primarily for NDIS service providers and support coordinators that want to manage participant records, service documentation, and claims in one system.
Does Bridge include workforce scheduling?
Based on publicly available information, Bridge focuses on client management and NDIS administration. Providers that require rostering and workforce scheduling should confirm feature availability before choosing a platform.
Can Bridge help manage participant goals?
Yes. Bridge allows providers to record participant information, monitor goals, and maintain documentation to support ongoing service delivery.
Does Bridge publish its pricing online?
No. Bridge does not publicly list its subscription pricing. Providers typically need to contact the company to request pricing and product information.
What should support coordinators look for in NDIS software?
Support coordinators should compare participant record management, goal tracking, document storage, NDIS claiming, reporting, integrations, and ease of collaboration when evaluating software solutions.
Is Bridge suitable for growing NDIS providers?
Bridge can support NDIS administration and participant management. Growing providers may also evaluate whether they need additional capabilities such as workforce management, mobile apps, compliance tools, and family communication features.
How do I choose between CRM software and care management software?
If your primary need is participant relationship management, a CRM may be sufficient. If you also manage support workers, schedules, care plans, invoicing, and compliance, a comprehensive care management platform may better support your day-to-day operations.
Switch to ShiftCare. We’ll make it worth your while.
Book a switching call. We’ll show you your rosters, notes and claims in ShiftCare and put together an offer that makes the move easy.