ShiftCare vs. Bridge
Bridge promises to “make NDIS work easier”, but how does it stack up to ShiftCare?
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The Best Software Choice for NDIS Providers
Care management software is key for modern NDIS and aged care providers, but not all platforms are made equal.
That’s why you should carefully compare and try out software solutions before signing up for a subscription.
To help you out, we’ve done a side-by-side comparison of Bridge and our own software, ShiftCare. We’ve looked at pricing, features, the set-up process and more, so you can understand what sets these two platforms apart — and which one is right for your business.
What Is Bridge?
Bridge is a CRM software package built for NDIS service providers and support coordinators. The company markets itself to small businesses.
Its speciality is NDIS client record management, with client history, records and outcomes securely stored in Australia. You can also auto-generate bulk NDIS claims and submit them via PRODA, thanks to the software’s PRODA integration.
Bridge does not advertise rostering, time-tracking or shift verification features, and neither does it appear to have a support worker app or a portal for friends and family members.
To start using Bridge, you’ll need to contact them via phone or the form on their website. They’ll then share their pricing and subscription package details with you.
What Is ShiftCare?
ShiftCare is a care management platform for NDIS and aged care providers, allied health professionals and support coordinators. Key features include rostering, invoicing, shift verification and time-tracking, document management and NDIS compliance.
Its customers choose ShiftCare for its:
Support worker management features
Your care staff can use the ShiftCare mobile to set their availability, bid on shifts, update expenses records and clock in and out. You can use push notifications and SMS messages to contact your team. And, ShiftCare’s document management system allows you to quickly check workers’ paperwork and set up document expiry notifications.
Companion apps
The ShiftCare mobile app lets your support workers and caregivers view and add care notes, clock in to shifts, check their schedule, set their availability and bid on additional shifts. And the ShiftCare Connect platform provides peace of mind for your clients’ friends, family members and other care providers by allowing them to view updates, check billing details and make requests.
Quick and easy setup
With its transparent subscription prices and self-onboarding guides, you can sign up for ShiftCare and start rostering client services in just 10 minutes. Or, if you feel that your team would benefit from extra support, you can pick from several onboarding and training packages. There’s a free trial and no minimum contract length.
How Do They Compare?
| Bridge | ShiftCare | |
|---|---|---|
| Country | Australia | Australia, North America |
| Price | Available on request | From $40 / month |
| Set-up Fee | ? | Free self-onboarding; paid onboarding and training packages also available |
| Free Trial | ? |  |
| Cancel Anytime | Fee applicable | No minimum contract length |
| Rostering |  |
|
| Shift No-Show Alerts | ? | |
| NDIS Integrations | |
|
| Invoicing | |
|
| Document Management | |
|
| Client Goals Tracking | |
|
| Client Funds Management | ? | |
| Accounting Integrations | |
|
| Live Chat Support | |
|
| Support Worker Mobile App | |
|
| Friends and Family Portal | |
|
| Custom Forms | |
|
| Advanced Incident Management | |
|
Disclaimer: This comparison is based on publicly available information and customer feedback as of June, 2024. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from Bridge. Their name is used strictly for comparative purposes. If you represent Bridge and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
Should Your Disability Support Business Use ShiftCare or Bridge?
Both Bridge and ShiftCare will help you manage client documentation, track goals progress and issue invoices. They also come with NDIS and accounting integrations.
When selecting software, NDIS providers should note key differences. Bridge features PRODA integration for live care plan checks, though its adaptation to PACE remains unclear. ShiftCare stands out with rostering, a care worker app, and a portal for clients’ contacts, alongside shift verification tools like location-verified time tracking, digital signatures, and no-show alerts, offering a comprehensive package tailored to NDIS provider needs.
The two platforms also have different set-up and onboarding processes. Bridge does not publicly share its pricing or subscription details, so you’ll need to reach out to the company to find out more. ShiftCare, on the other hand, publishes its packages and prices online.
And whether you’re getting started from scratch or migrating from a different care management software, getting started with ShiftCare is simple. You can sign up for an account and start using ShiftCare straight away.