4.7
4.5
4.6
Care plans
Align daily tasks with client goals.
- Participant-agreed goals on every shift.
- Medications, allergies and diagnoses in the shift view.
- Plans that change as the client’s needs do.
Care management software
Higher standards of caremade simple.
From understanding the unique needs of your clients to sharing their progress, ShiftCare makes managing their support simpler, more accountable and less stressful.
From $8 per user / month, billed annually. Start a free trial on Premium, with every feature. No credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.
8,000 care providers deliver $5B of care a year with ShiftCare.
Care plansAlign daily tasks with client goals.
8,000 care providers deliver $5B of care a year with ShiftCare.
$5Bof care a year with ShiftCare
27.5Mshifts delivered annually
3.35Minvoices generated annually
Care management
One record for every client.
Progress notes
Progress notes done before the shift closes.
- Dictated or typed on the shift.
- Checked against the participant’s care plan.
- Complete before the shift can close.
Records and documents
Know your clients in an instant.
- Contacts, private notes and message history in one profile.
- Care documents with reminders before they expire.
- Staff checks and certificates beside them.
Funds
Funds, budgets and forecasting. Sorted.
- Spending against each budget, live.
- An alert before a client’s funds run out.
- NDIS and Support at Home tracked separately.
Family Portal
Keep families in the loop.
- Upcoming visits and the care team, synced from the roster.
- Visit records and notes you choose to share.
- Requests for extra support, straight to your team.
Built for scale
What works at 10 clients breaks at 50.
Growth exposes the limits of disconnected tools. In ShiftCare, rostering, care, funding and billing work from the same live record, so nothing is entered twice.
| At 10 clients | At 50 clients | ||
|---|---|---|---|
| Budgets | A spreadsheet per client, checked at month end. | Manual reconciliation finds overspends after the shifts are worked. | Authorised, delivered and remaining funding, live as shifts are booked and worked. |
| Records | Everyone knows each client’s notes and forms. | Notes, incident reports and templates differ team by team. | The same notes, incident and document templates across every team. |
| Rostering and billing | A roster in one tool, invoices in another. | “Which spreadsheet is the latest version?” | Rostering, care and billing in one connected system. |
| Audits | Records pulled together when someone asks. | Gaps between systems trigger audits and reviews. | Services, notes and claims stay linked, so fewer gaps trigger audits. |
ShiftCare AI
Ask about any client.
ShiftCare AI Chat answers from your care plans, notes and budgets. You decide what happens next.
ShiftCare AI Chat
Which clients have no progress note on goals this month?
Read care plans, goals and progress notes
Grace H. and Tom R. have goals with no note against them since 1 November. Add a reminder to their next shifts?
Whose documents expire in the next 30 days?
Read client and staff documents
Four documents: Grace H.’s service agreement, Ben K.’s behaviour support plan and two staff first aid certificates. Send the reminders?
Which participants’ plans run out before their end date?
Read plans, budgets and booked shifts
At the current roster, Grace H.’s core budget runs out six weeks before her plan ends. Show the shifts that use it?
“I’ve had very few bugs or issues with ShiftCare, and I really, really enjoy that their main focus is helping their customers save time. That means a lot to my team and me.”
Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
250 staff or more? Talk to an expert
Basic
Rosters, clock-ins and notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill vacant shifts and claim in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedSCHADS checks, shift margin and direct NDIA claims.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in AUD, excluding GST. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is care management software?
Care management software keeps each client’s information in one place: care plans, goals, progress notes, documents and funding. In ShiftCare it is linked to the roster, so every shift carries the right plan and every note lands in the client’s record.
Can a support worker dictate a progress note?
Yes. Speak into the phone and the note is transcribed. The Smart Note Coach then asks about anything missing against that participant’s care plan. It never writes clinical content for the worker.
How long do progress notes need to be kept?
From 27 August 2026, records relating to payment and receipt of NDIS funds must be kept for seven years. Notes stay in the participant’s record with their author and timestamp, even after a worker leaves.
Can families see care plans and visits?
If you choose. The Family Portal shows families upcoming visits, visit records and documents you share, and you control what they see.
Are our care notes used to train AI models?
No. Training on customer data is disabled by default and cannot be enabled, and retention is set to none with our model provider.
Do we have to move everything over to try it?
No. Add a few clients and a week of shifts and run those on the free trial. Full migration is a supported job we do with you if and when you decide to go ahead.
Give every client one complete record.
Care plans, notes, documents and funds, linked to every shift. Start free on Premium with every feature, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.