Owners
Support at Home isn’t just policy. It’s operational risk.
- Track available funds and co-contributions in real time.
- Use funding insights to plan and improve care delivery.
- Transition from HCP without operational disruption.
Support at Home software for aged care
Less admin for your team. More time with your clients.
Coordinators, care workers and finance work from one record, from the visit to the claim.
8,000 care providers deliver $5B of care a year with ShiftCare.
Who uses it
One system, and everyone who touches a visit.
Coordinators
See the gap between approved and delivered hours while you can still close it.
- Roster against Support at Home service categories.
- Track delivered and funded hours per client, in real time.
- Manage care management minutes and activities.
Care workers
Care workers are out on visits, not at a desk.
- Care workers see the visit, the address and the client’s notes in the app.
- Care notes written at the visit, with Care Signals flagging what a person should read.
- Care notes and medication records on the care worker’s app.
Finance
Spend less time fixing claims, and more time delivering care.
- Bulk claim Support at Home subsidies.
- Invoice clients for the right fees and co-contributions.
- Supplier bills from Support at Home transactions send to Xero or MYOB.
Clients
Families see the care, not the paperwork.
- Upcoming visits and who is coming.
- Notes and updates you choose to share.
- Fewer calls to the office to ask who is coming.
How it works
One visit, from roster to claim.
Every visit mapped to the client’s classification level and quarterly budget.
Rostered around the care plan
Visits planned with availability, qualifications and the client’s budget in view.
Everything in their pocket
The visit, the address and the client’s notes in the app, without calling the office.
From visit to claim
Notes captured at the visit, linked to the claim and the client’s budget.
The platform
Everything a Support at Home provider runs on.
- Rostering and schedulingBuild rosters around the care, with SCHADS checks before anyone is paid.
- Care managementCare plans, client records and progress notes in one place.
- ComplianceRecords ready for your NDIS and aged care audits.
- Invoicing and claimsInvoices and claims straight from the shift.
- eMARMedication records on the support worker app.
- ShiftCare appAppClock in on site and dictate the note before you leave.
- Admin appAppShifts without cover, late clock-ins and care signals.
- Family PortalAppWho’s coming and when, and updates you choose to share.
- ShiftCare HRAppHire, onboard and keep your team.
- IntegrationsXero, MYOB, Employment Hero and more.
Budgets and claiming
Every client’s budget, kept current.
Connect ShiftCare to quickclaim once, then client data, claiming, budgets and billing stay aligned without re-entering information.
- Budgets that match Services Australia. Funding classification levels and quarterly budgets stay current without manual re-entry.
- Quarterly balances you can plan from. Current and projected end of quarter balances, including services delivered but not yet claimed.
- Bulk claims, checked first. Bulk claims, checked by quickclaim before they reach Services Australia.
- Co-contributions and statements. Co-contributions invoiced from the payment summary, and a monthly statement for every client in one run.
ShiftCare AI
Ask your organisation anything.
ShiftCare AI Chat answers from your rosters, notes and claims. You decide what happens next.
ShiftCare AI Chat
Which clients will run out of budget before the quarter ends?
Read budgets, booked visits and unclaimed services
At the current roster, Joan P.’s budget runs out three weeks before the quarter ends. Show the visits that use it?
Which visits from last week aren’t claimed yet?
Read visits, invoices and claims
Twelve visits for Joan P. and Arthur M. are complete but not in a claim. Add them to this week’s bulk claim?
Who can cover Thursday’s 7:30am visit?
Read rosters, availability and qualifications
Aisha N. and Tom R. are free on Thursday morning, under 38 hours this week and have both visited Joan P. before. Offer them the visit?
“Since making the switch, we’ve saved tens of hours every single week, freeing up our team to focus on other important areas of the business and, most importantly, our participants.”
4.7
4.5
4.6Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
250 staff or more? Talk to an expert
Basic
Rosters, clock-ins and notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill vacant shifts and claim in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedSCHADS checks, shift margin and direct NDIA claims.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in AUD, excluding GST. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is Support at Home software?
Support at Home software is a digital system that helps aged care providers manage care delivery, funding, compliance, and reporting under Australia’s new Support at Home program. With ShiftCare, providers can manage client care plans, rostering, budgets, co-contributions, and documentation in one place, without relying on spreadsheets or disconnected tools.
What is the Support at Home program?
Support at Home replaced the Home Care Packages Program and Short-Term Restorative Care as part of the new Aged Care Act. It commenced on 1 November 2025 and introduced a unified funding model. The program aims to make in-home aged care services fairer and more equitable, and to support better care outcomes for recipients.
What changed when Home Care Packages became Support at Home?
Home Care Packages and Short-Term Restorative Care were replaced by the Support at Home model. Package management fees and basic daily fees were removed and replaced with a care management funding pool. Government subsidies primarily fund clinical care services. Clients do not pay for clinical treatments, but they contribute more towards independence and everyday living services such as cleaning, transport, and social support. The model also uses three client types (new, transitional, and grandfathered) and eight funding levels, with four additional levels for grandfathered clients.
What changed for personal care on 1 October 2026?
Since 1 October 2026, personal care sits in the Clinical Supports contribution category instead of Independence. Participants approved for personal care, with funds available, no longer pay a contribution for it. Services delivered before 1 October still attract a contribution, even if claimed later.
Can we run Support at Home and NDIS in one system?
Yes. Many providers run both, and the system keeps the funding streams and reporting separate.
How does Support at Home claiming work?
Connect ShiftCare to quickclaim, the Support at Home claiming platform connected to Services Australia. Services flow from ShiftCare to quickclaim for validation and lodgement, and claim statuses, live balances and co-contribution figures flow back. See integrations.
Is ShiftCare ready for Support at Home?
Yes. ShiftCare supports Support at Home today across rostering, funding, claiming and reporting, and we continue to update the platform as compliance and reporting requirements change.
What does it cost?
From $8 per user a month, billed annually, with a five-staff minimum. Support at Home is an add-on at $5 / client / month, premium and enterprise only. See every plan on our pricing page.
Support at Home is here. And we’re here to support you.
From $8 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.