4.7
4.5
4.6
Incident reports
Document incidents while the details are fresh.
- Logged from the app, on the shift.
- Your own templates and headings, so nothing is missed.
- Shared with the right people and stored for follow-up.
Compliance software
Less time proving compliance,more time delivering care.
ShiftCare keeps your audits, documents, worker checks and incident records in one place, linked to every shift, so the records are ready when an auditor asks.
From $8 per user / month, billed annually. Start a free trial on Premium, with every feature. No credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.
8,000 care providers deliver $5B of care a year with ShiftCare.
Incident reportsDocument incidents while the details are fresh.
8,000 care providers deliver $5B of care a year with ShiftCare.
$5Bof care a year with ShiftCare
27.5Mshifts delivered annually
3.35Minvoices generated annually
Compliance
Ready for the audit, every day.
Custom forms
Forms built around your organisation.
- Start from a template or build your own with drag and drop.
- Filled in on the spot, on the shift.
- The same form for every team, updated as your needs change.
Staff documents
Never miss an expiring worker check.
- Contracts, certificates and IDs in one place.
- Reminders to staff before a document expires.
- Bulk upload for onboarding, quick export for audits.
Audit trail
Every record kept with its author and time.
- Notes stay in the participant’s file when a worker leaves.
- Administrator actions are audited.
- Private notes and restricted access for sensitive records.
Audit reporting
Show the evidence when you’re asked.
- Document status for every client and worker at a glance.
- Reports exported for compliance or audits.
- Records linked to the shift, for claims made months later.
Built for scale
What works at 10 participants breaks at 50.
Growth exposes the limits of paper forms and spreadsheets. In ShiftCare, incidents, forms, documents and notes sit on the same live record as the roster, so the evidence is already there.
| At 10 participants | At 50 participants | ||
|---|---|---|---|
| Incidents | Written up on paper or in a message. | Reports differ team by team, and details are forgotten. | One template for every team, logged in the app on the shift. |
| Worker checks | A spreadsheet of expiry dates, checked by hand. | An expired certificate turns up at audit. | Automated reminders before staff documents expire. |
| Forms | Paper forms and a shared drive. | Forms go missing or come back incomplete. | Forms submitted on the spot, required before clock-out if you choose. |
| Audits | Records pulled together when the auditor asks. | Evidence spread across systems and inboxes. | Documents, notes and incidents in one place, exported when you need them. |
ShiftCare AI
Ask about your compliance.
ShiftCare AI Chat answers from your incidents, forms, notes and documents. You decide what happens next.
ShiftCare AI Chat
Which worker checks expire in the next 30 days?
Read staff documents
Three: Tom R.’s first aid certificate, Priya S.’s working with children check and Sam W.’s police check. Send the reminders?
Which incidents from last week still need a follow-up?
Read incident reports
Two: a fall on Grace H.’s Tuesday shift and a missed medication on Ben K.’s Thursday shift. Assign them to the team leaders?
Which shifts last month have no progress note?
Read shifts and progress notes
Four shifts, across Ben K. and Tom R.. Remind the workers who delivered them?
“I’ve had very few bugs or issues with ShiftCare, and I really, really enjoy that their main focus is helping their customers save time. That means a lot to my team and me.”
Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
250 staff or more? Talk to an expert
Basic
Rosters, clock-ins and notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill vacant shifts and claim in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedSCHADS checks, shift margin and direct NDIA claims.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in AUD, excluding GST. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is NDIS compliance software?
Software that keeps the records the NDIS Quality and Safeguards Commission expects in one place: incident reports, forms, worker checks, documents and notes. In ShiftCare they are linked to the roster, so each record belongs to a participant and a shift.
How does ShiftCare help with NDIS audits?
Compliance documents and records sit in one place, with automated reminders before documents expire and exports when an auditor asks. That cuts the admin of preparing for an audit.
How long do NDIS records need to be kept?
From 27 August 2026, records relating to payment and receipt of NDIS funds must be kept for seven years. Notes stay in the participant’s record with their author and timestamp, even after a worker leaves.
What does the 90-day claiming change mean for records?
From 1 December 2026 the window to claim for a support drops from two years to 90 days. A shift that hasn’t been documented is a shift that hasn’t been claimed, so notes and forms need to be done on the shift.
Is a progress note enough to report an incident?
No. An incident report carries obligations a note does not, including notification timeframes under the Incident Management and Reportable Incidents Rules 2018. In ShiftCare, incidents are their own record, logged against the participant and the shift.
Where is our data stored?
ShiftCare follows the Australian Privacy Principles. Australian customer data, including backups, is stored in Australia, and data is encrypted at rest and in transit.
Be ready for the audit before it’s booked.
Incidents, forms, staff documents and records in one place, linked to every shift. Start free on Premium with every feature, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.