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NDIS software for disability providers

Less admin for your team. More time with participants.

Coordinators, support workers and finance work from one record, from the roster to the claim.

8,000 care providers deliver $5B of care a year with ShiftCare.

  • Kirinari
  • Afford
  • Vivability
  • Carers Collective
  • Space for Life
  • Therapy Care
  • Closer Care
  • Golden Days Northern Beaches
  • Healthcare Request
Who uses it

One system, and everyone who touches a shift.

Owners

The job that grows fastest as you add support workers.

  • Price limits and line items on every shift.
  • Bulk claims from the shifts actually worked.
  • Certifications, checks and expiries sit against the support worker, so a lapse is something you see coming.

Coordinators

The coordinator creating the overtime is the one who can still avoid it.

  • SCHADS award checks while the roster is still a draft.
  • Availability, clashes, qualifications and travel visible while you’re filling tonight’s gap.
  • Post open shifts instantly. Workers accept in the app, no back-and-forth calls.

Support workers

Support workers are out in the field, not at a desk.

  • Clock in and out on the app. Works offline, on the worst reception in the state.
  • Capture shift notes while fresh in the mind, directly from the app.
  • Shift info, client details and care plans, without needing to call the office.

Finance

Nobody re-types the week.

  • Shifts become NDIS line items against the right plan and price limit, ready for bulk claim export.
  • Invoices land in your accounting file.
  • Timesheets go to payroll as the hours that were actually worked.

Participants

Families see the care, not the paperwork.

  • Upcoming shifts and who is coming.
  • Notes and progress you choose to share.
  • Goals recorded against each participant.
How it works

One shift, from roster to claim.

The shift you rostered on Monday is the shift you get paid for.

01

Drag and drop rostering

Plan and adjust with availability and qualifications in view, with no spreadsheet.

02

Everything in their pocket

Shift details, client information and care plans in the app, without calling the office.

03

Stay audit-ready

Notes captured on the go, timestamped and linked to the visit and the claim.

Supported Independent Living

Every SIL house, on one roster.

Day shifts, sleepovers and shared support in one place, with awake time worked out from the notes your team already writes.

  • Sleepovers that pay correctly. Awake time is logged in the app, or picked up from the shift notes at clock out.
  • Shared shifts, recorded per participant. On a shared sleepover, staff record which participants they were woken for.
  • Paid and claimed the way SCHADS and the NDIS expect. Awake time is paid as overtime with the one hour minimum, and claimed on top of the sleepover.
  • You set the rule. Smart Approve can approve high confidence awake time. It’s off until you turn it on.

ShiftCare AI

Ask your organisation anything.

ShiftCare AI Chat answers from your rosters, notes and claims. You decide what happens next.

ShiftCare AI Chat

Who can cover tonight’s shift at Hazel St?

Read rosters, availability and qualifications

Ana K. and Sam W. are free tonight, under 38 hours this week and have both worked at Hazel St. Offer them the 3pm to 11pm shift?

“Since making the switch, we’ve saved tens of hours every single week, freeing up our team to focus on other important areas of the business and, most importantly, our participants.”

Closer Care Rated 5 out of 5 on Google

Read all reviews

Pricing

Plans that fit your team.

Choose the level of support your care business needs. ShiftCare AI is included in every plan.

Basic

Rosters, clock-ins and notes, off paper.

$8

per user / month · billed annually

or $9 billed monthly

$8

per user / month · billed annually

Monthly$45 / month

Annual$40 / month · $480 / year Save 11%

Start free trial

Professional

Fill vacant shifts and claim in bulk.

$13

per user / month · billed annually

or $15 billed monthly

$13

per user / month · billed annually

Monthly$75 / month

Annual$65 / month · $780 / year Save 13%

Start free trial

Premium

Recommended

SCHADS checks, shift margin and direct NDIA claims.

$20

per user / month · billed annually

or $25 billed monthly

$20

per user / month · billed annually

Monthly$125 / month

Annual$100 / month · $1,200 / year Save 20%

Start free trial

Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in AUD, excluding GST. Annual plans are paid upfront.

FAQ

Your questions, answered.

Do we have to move everything over to try it?

No. Add a few participants and a week of shifts and run those. Full migration is a supported job we do with you if and when you decide to go ahead.

Will our support workers actually use the app?

It works offline, and clock in is one tap. The trial is the right place to test this on your own team rather than take our word for it.

Does it connect to our accounting software?

Yes. Xero, MYOB and QuickBooks Online sync with ShiftCare. See integrations.

Does it meet NDIS Commission requirements?

Compliance is the provider’s responsibility, but ShiftCare is built around the NDIS Practice Standards: notes, incidents, qualifications and forms are recorded against the participant or worker, and audit reports line up with the NDIS Quality and Safeguards Commission’s categories.

We’re closer to 25 staff than 5. Will it still fit?

Yes. Providers between 5 and 50 staff are the core of what ShiftCare is built for. If you’re planning to grow past that, say so on the demo and we’ll be straight with you about it.

What does it cost after the trial?

From $8 per user a month, billed annually, with a five-staff minimum. See every plan on our pricing page.

What happens to our data if we don’t continue?

It’s yours. Export it and the account closes. No card was charged, because we never took one.

Your team, on one roster by Friday.

From $8 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.

More than 25 staff? Book a demo to see how ShiftCare fits a team your size.

How big is your team? Up to 25Start free trial 26+Book a demo