ShiftCare vs. Vertex360
Vertex360 offers staff rostering and a support worker app—but how does it compare to ShiftCare’s all-in-one NDIS and aged care management solution?
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NDIS Management Software Compared
Care management software should make your team’s work easier, not harder, which is why it’s important to pick the right platform.
But, it’s not always easy to read between the lines of marketing copy and know how different software packages compare.
That’s why we’ve put Vertex360 and our own software package, ShiftCare, under the microscope. We’ve done a detailed feature comparison so you can understand what sets them apart, from key features to pricing and add-ons.
What Is Vertex360?
Vertex360 is an NDIS management software. It provides disability support businesses with tools for rostering, support worker recruitment, document management and complaints management. It also comes with a support worker app. While the software does not offer NDIS invoicing or payroll, you can integrate it with your XERO account.
Platinum plan members also gain access to free website development, a one-hour consultation with an NDIS lawyer and an NDIS Health Check.
With Vertex360, you can sign up for a one-year or two-year plan. The subscription rate depends on how many participants you have, with discretionary pricing applicable for disability support providers with 200+ participants.
What Is ShiftCare?
ShiftCare is a care management software designed to support Australian aged care and NDIS providers, allied health professionals and support coordinators.
Key features include rostering, invoicing, document management, client management, time-tracking and shift verification It also has a companion mobile app for your care staff and a portal for your clients’ friends and family members.
ShiftCare maintains a 4.8-star customer review rating on independent platforms, in part for its:
Client plan management tools
You can monitor clients’ current and future funds usage in real time, track progress towards their goals, and set up automated care plan expiry notifications. Plus, clients and their loved ones can log in to ShiftCare Connect to select their preferred support workers, ensuring a client-centred approach to service provision.
Easy NDIS invoicing
ShiftCare auto-generates NDIS bulk claims files in minutes. It comes with the latest NDIS Price Guide built in so you won’t have to manually input rates or double-check your numbers. The software will extract the data from your shift record and attach expenses to quickly create accurate invoices.
Flexible plans
As your business grows, so will your software needs. That’s why ShiftCare offers three different subscription packages without a minimum contract length. There are no additional fees for extra participants, and you can easily add and remove staff members.
How Do They Compare?
| Vertex360 | ShiftCare | |
|---|---|---|
| Country | Australia | Australia |
| Price | From $88 plus GST / month | From $9 user / month |
| Free Trial |  |
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| Free Demo | |
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| Caregiver App | |
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| Family and Friends Portal | |
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| Easy Sign-Up and Self-Onboarding | Must schedule a Sales Demo | |
| Rostering | |
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| Custom Note Templates | |
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| NDIS Integration | |
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| Home Care Packages Supplements and subsidies | |
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| Client Goals and Budget Management | |
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| Document Expiry Notifications | |
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| Job Board | |
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| Accounting Integrations | |
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| Speak To Text Note Taking | |
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| Setup Recurring Shifts | |
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| Staff Attendance Alerts | |
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| Custom Forms | |
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| Advanced Incident Management | |
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Disclaimer: This comparison is based on publicly available information and customer feedback as of July, 2024. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from Vertex360. Their name is used strictly for comparative purposes. If you represent Vertex360 and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
ShiftCare vs. Vertex360: Which Is Best?
Both Vertex360 and ShiftCare will enable you to roster your staff, manage client documentation and communicate with support workers. But, your NDIS business’ needs will decide which of these two platforms is best for your company.
Vertex360 comes with several add-ons, such as website building and legal counsel. And, it has an applicant tracking system for recruiting additional care staff.
The platform also has a dedicated complaints directory. In contrast, with ShiftCare, you’ll need to go to the client’s profile to access any incident reports.
ShiftCare, meanwhile, comes with built-in NDIS invoicing. It also offers real-time client funds management and clients’ goals tracking, as well as a portal for clients’ loved ones to receive updates.
If you opt for Vertex360, you’ll need to sign up for a minimum one-year contract. But with ShiftCare, you can choose between a year-long contract or a rolling monthly subscription.
Whether you’re migrating from a different care management platform or signing up for the first time, getting started with ShiftCare is quick and easy. You can self-onboard and start rostering your team in just 10 minutes.