ShiftCare vs. CareSmartz360
Both support agencies delivering quality care. Here’s which one suits your agency.
Where ShiftCare differs
- Published pricing and a free trial
- Client budget management
- Live chat support
8,000 care agencies deliver $5B of care a year with ShiftCare.
4.7
4.5
4.6Where each platform fits.
ShiftCare and CareSmartz360, feature by feature: what you get with both, where they differ and where CareSmartz360 is the better fit.
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| What matters | ShiftCare | CareSmartz360 |
|---|---|---|
| Pricing and support | ||
| Countries | Australia, USA, Canada, UK | USA, Canada, Singapore |
| Price | From $8 user / month, billed annually | Price on request |
| Minimum contract length | One month | Not published |
| Free trial | 7 days on Premium. No credit card required. | Not listed |
| Set-up fee | Free self-onboarding; paid packages also available | Available on request |
| Caregiver training courses | Not listed | Included |
| Live customer support chat | Included | Not listed |
| Scheduling and apps | ||
| Scheduling | Included | Included |
| Caregiver shift bidding | Included | Included |
| Time and attendance | Included | Included |
| Real-time no-show alerts for admin team | Included | Not published |
| Mobile caregiver app | Included | Included |
| Care and compliance | ||
| Customizable care note templates | Included | Included |
| Client goals tracking | Included | Not published |
| Autogenerated reports | Included | Included |
| Portal for clients and their loved ones | Included | Included |
| Billing and integrations | ||
| Client budget management | Included | Not listed |
| Invoicing | Included | Included |
| Multi-payer management | Not listed | Included |
| Accounting integration | Included | Included |
| EVV integrations | Included | Depends on the state |
| EVV state-based support | Included | Included |
Based on each company’s published product and pricing. A tick means the feature is listed, not that it works the same way in both. CareSmartz360 facts from publicly available information and customer feedback, as of March 2025. ShiftCare isn’t affiliated with CareSmartz360. Spotted something out of date? Let us know.
Switch from CareSmartz360. We’ll make it worth your while.
Book a switching call
Show us how you run CareSmartz360 today. We’ll show you the same schedules, care notes and billing in ShiftCare.
Get an offer for your team
Tell us your team size and when your CareSmartz360 plan renews. We’ll put together an offer that makes the move easy.
We’ll take care of the move
We help you export your records, check a sample in ShiftCare and bring your team across.
“ShiftCare now supports all of our rostering across live in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly improved our operational control and consistency.”
Questions about switching from CareSmartz360.
How much does CareSmartz360 cost?
CareSmartz360 does not publish a single monthly price for every agency. Pricing is based primarily on the number of active clients and the products or services selected, rather than a fixed per-user fee. Agencies need to request a customized quote and confirm implementation, training, integrations and optional-feature costs.
Is CareSmartz360 HIPAA compliant?
Yes, CareSmartz360 describes its platform and data storage as HIPAA compliant. Its standard package includes secure data storage alongside scheduling, billing, payroll, EVV and client management tools. However, software alone cannot make an agency compliant; each organization remains responsible for access controls, staff training and appropriate handling of protected health information.
What’s the best HIPAA compliance tool?
There is no single best HIPAA compliance tool for every home care agency. The right choice depends on your workflows, agency size, integrations and the protected health information you handle. Look for role-based permissions, audit trails, secure storage, a Business Associate Agreement and controls that support your documented privacy and security procedures.
Who is required to be HIPAA compliant?
HIPAA applies to covered entities and certain business associates that handle protected health information. Covered entities include qualifying healthcare providers, health plans and healthcare clearinghouses. Vendors and subcontractors that create, receive, maintain or transmit protected health information for them may also have direct responsibilities under parts of the HIPAA Rules.
What are the top five HIPAA violations?
Five common HIPAA compliance failures are unauthorized disclosures, inadequate risk assessments, weak access controls, missing Business Associate Agreements and delayed breach notifications. Lost devices, unsecured records and employees accessing information without a legitimate reason can also cause violations. The seriousness of each incident depends on the circumstances and the safeguards already in place.
Who is not required to follow HIPAA?
Organizations that are neither covered entities nor business associates generally are not required to follow HIPAA. This can include some employers, schools, consumer apps and businesses that do not handle protected health information for a covered entity. Other federal or state privacy laws may still apply even when HIPAA does not.
Is email HIPAA compliant?
Email can be used compliantly under HIPAA, but email itself is not automatically HIPAA compliant. An agency must assess the risks, use reasonable safeguards and control who can access protected health information. When an email provider handles that information on the agency’s behalf, an appropriate Business Associate Agreement may also be required.
Switch to ShiftCare. We’ll make it worth your while.
Book a switching call. We’ll show you your schedules, care notes and billing in ShiftCare and put together an offer that makes the move easy.