4.7
4.5
4.6
Incident reports
Document incidents while the details are fresh.
- Logged from the staff app, on the visit.
- Your own templates, so every detail is captured.
- Shared with the right team members and stored for follow-up.
Compliance software
Less time proving compliance,more time delivering care.
ShiftCare keeps your incident reports, forms, staff documents and overtime checks in one place, linked to every visit, with your data stored in Canada.
From $8 CAD per user / month, billed annually. Start a free trial on Premium, with every feature. No credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.
8,000 care agencies deliver $5B of care a year with ShiftCare.
Incident reportsDocument incidents while the details are fresh.
8,000 care agencies deliver $5B of care a year with ShiftCare.
$5Bof care a year with ShiftCare
27.5Mshifts delivered annually
3.35Minvoices generated annually
Compliance
Ready for the audit, every day.
Custom forms
Forms built around your organization.
- Start from a template or build your own with drag and drop.
- Submitted on the spot, during the visit.
- The same form for every team, updated as your needs change.
Staff documents
Never miss an expiring document.
- Staff contracts, certifications and IDs in one place.
- Email reminders before a document expires.
- Bulk upload for onboarding, quick export for audits.
Provincial rules
Overtime by province, checked as you schedule.
- 44 hours in Ontario and Alberta, 40 in BC.
- Daily limits checked while the schedule is still a draft.
- Fixed before the schedule is published, not after payroll.
Secure records
Records you can show when you’re asked.
- Your data is stored in Canada.
- Submitted forms and incident reports kept for follow-ups and audits.
- GPS-verified visits, with the note and form on the same record.
Built for scale
What works at 10 clients breaks at 50.
Growth exposes the limits of paper forms and spreadsheets. In ShiftCare, incidents, forms, documents and overtime checks sit on the same live record as the schedule, so the evidence is already there.
| At 10 clients | At 50 clients | ||
|---|---|---|---|
| Incidents | Written up on paper or in a text message. | Reports differ from one staff member to the next, and details are forgotten. | One template for every team, logged in the app on the visit. |
| Documents | A spreadsheet of expiry dates, checked by hand. | An expired certification turns up at audit. | Automated reminders before staff documents expire. |
| Overtime | The scheduler knows who’s close to 44 hours. | Overtime shows up on payroll, after the week is worked. | Overtime checked by province as you schedule. |
| Audits | Records pulled together when someone asks. | Evidence spread across systems and inboxes. | Documents, forms and incident reports in one place, exported when you need them. |
ShiftCare AI
Ask about your compliance.
ShiftCare AI Chat answers from your incidents, forms, documents and schedule. You decide what happens next.
ShiftCare AI Chat
Which staff certifications expire in the next 30 days?
Read staff documents
Two: Daniel O.’s first aid and CPR, and Aisha N.’s PSW certificate. Mei L.’s police check has already expired.
Which incidents from last week still need a follow-up?
Read incident reports
Two: a fall on Margaret T.’s Tuesday visit and a missed medication on Jordan P.’s Thursday visit. Assign them to the care coordinators?
Who’s heading into overtime this week?
Read the schedule and timesheets
Daniel O. reaches 46 hours on Friday, past Ontario’s 44. Aisha N. can take his 4pm visit and stays under. Swap them?
“When we started our home care company, we were very new to the industry. ShiftCare provided us with remarkable customer service right from the very start, helping us feel so much more comfortable as we launched the business.”
Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
50 staff or more? Talk to an expert
Basic
Scheduling, GPS-verified visits and notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill open shifts and invoice in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedMargin on every shift, care plans and the family portal.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in CAD, excluding GST/HST. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is home care compliance software?
Software that keeps the records your organization is checked on in one place: incident reports, forms, staff documents and visit records. In ShiftCare they are linked to the schedule, so each record belongs to a client and a visit.
Can staff log incidents from their phones?
Yes. Staff log incidents directly from their mobile devices using the ShiftCare app, so incidents are documented accurately as they occur. Reports can then be shared with the relevant team members.
Are incident templates and custom forms on every plan?
Custom forms and incident report templates are available on Premium. There is no limit to the number of custom forms you can create.
Can I get reminders before documents expire?
Yes. Automated email reminders can be set up for documents nearing expiration and for expired documents. Reminders apply only to documents with an expiration date.
Does ShiftCare check overtime by province?
Yes. Overtime is checked by province as you schedule: 44 hours a week in Ontario and Alberta and 40 in BC, with daily limits, while the schedule is still a draft.
Where is our data stored?
Your data is stored in Canada. Data captured in forms is securely stored in ShiftCare’s cloud-based system and accessible only to authorized users.
Be ready for the audit before it’s scheduled.
Incidents, forms, staff documents and overtime checks in one place, linked to every visit. Start free with every feature, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.