Software designed around the demands of the National Disability Insurance Scheme (NDIS) can help you run a more efficient and effective business. And with our essential tips, you’ll be able to make the most of your software’s features.

Keep reading as we explore the role NDIS software can play in empowering care providers.

The Benefits of Digital NDIS Management Software for Disability Service Providers

The right software will support NDIS providers in delivering quality services. Automation saves time on admin processes, while built-in checks and verifications will enable you to stay compliant. In particular, you’ll benefit from:

Information-Sharing Made Simple

Effective information-sharing with support workers is essential for disability service delivery. Your team members need access to up-to-date information about a client's support needs. But, you need to strike a careful balance so as to also respect participants' right to privacy.

NDIS software can automate the sharing of client details with the relevant support worker once they've been rostered for service delivery. Information will only be shared on a need-to-know basis. 

And with real-time visit verification, digital client signatures, and client goals and progress tracking in real-time, you'll always have the insights you need into each client's support provision.

Better Efficiencies

NDIS software can support you in dramatically reducing the time you spend on manual processes. In fact, ShiftCare clients report that tasks that used to take all day can now be completed in an hour.

But more efficient processes won't just save you time. By automating your disability support admin processes, you'll reduce your per-client labour costs, lower the likelihood of tiredness-induced human error and boost your team's morale. In turn, this will also make it easier to scale your business.

A Higher Standard of Service Delivery

Quality support and efficiency savings can go hand in hand with the right NDIS software. Your support workers will be better positioned to provide personalised, empathetic disability services thanks to improved information-sharing.

Powerful rostering tools will enable your admin team to schedule disability service delivery at a time that works for support workers and NDIS participants alike. And with automated compliance, you can ensure you're complying with the NDIS Code of Conduct and Practice Standards.

What to Know Before Selecting NDIS Software

While NDIS software offers many benefits for Australian disability service providers, you’ll see the best results when you carefully select your choice of tools. Pay close attention to the:

Customer Support Quality

Ideally, your NDIS software will come with an active customer support team. Look for a live chat so you can access instant support, in addition to webinars and an extensive help section. You may also benefit from having a dedicated account manager.

Tools for Support Workers and Clients

The right choice of NDIS software will support your clients and your frontline staff as well as your business. Check for a dedicated support worker app and a portal for clients’ loved ones. Features such as a job board for first-come-first-serve shift bidding will empower your support workers and improve staff engagement.

Integrations

Does the NDIS software integrate with your existing systems? Accounting and payroll integrations will reduce your administrative burden. And NDIS integrations such as updated pricing arrangements will simplify your financial planning, invoicing and client fund management.

Ease of Use

NDIS software should make your work easier, not harder. So before you sign up, use your free trial to check that it’s easy to use. Are the processes intuitive? Does it come with user-friendly tools such as drag-and-drop rostering or voice-to-text progress note entries for your support workers?

How to Make the Most of Your NDIS Software: Essential Tips

With these expert tips and tricks, you’ll be able to fully harness your NDIS software’s potential.

Encourage Support Workers to Set Their Availability and Bid for Shifts

Not only will your team gain greater control over their schedule, but you'll benefit from fewer cancellations and no-shows. Let your team know when they need to set their availability in order for you to build the roster.

Enable Adding Expenses Documentation to the Shift Record

Attaching proof of expenses to the disability service delivery record will improve your compliance and simplify accounting and invoicing. Plus, you’ll have the proof you need to resolve any disputes. 

With our NDIS software, your support workers can also ask the client for their digital signature to confirm the shift — and expenses — record.

Create Progress Notes Templates 

Help your support workers write better progress notes by building templates. ShiftCare allows you to create custom templates for different client groups, so you can ensure that the most important information is always recorded.

Write Progress Notes with Clients’ Loved Ones in Mind

Automate client relationship management by asking support workers to write progress notes that can be read by clients as well as team members. You can then select relevant notes to share directly with the client's family. 

ShiftCare Connect allows you to do this in a click of a button. You'll save time while demonstrating that your NDIS provider business has the clients' best interests at heart.

Tools Designed with NDIS Providers in Mind

ShiftCare’s disability support software empowers NDIS providers by taking care of the admin side of your business, so you can focus on providing exceptional disability services. With intuitive rostering features, integrated bookkeeping and a powerful set of client management tools, you'll have the tools to thrive.

Plus, ShiftCare boasts an app for support workers, a dedicated portal for clients' loved ones, and a 96% positive customer support satisfaction rating.

Discover how the right tools can revolutionise your disability support business management. Try ShiftCare for free.