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ShiftCare vs. iinsight
iinsight and ShiftCare are popular NDIS and care management software, but which one is best?
A Care Management Software Showdown
Care management software can help you reduce your admin workload, improve compliance and boost support quality.
But, with so many platforms on the market, it can be hard to pick the right software. That’s why we’ve done a detailed comparison of iinsight and our own software, ShiftCare.
What Is iinsight?
iinsight is a case management software published by Be Software International. In Australia, it targets allied health and NDIS businesses.
Key features include billing, timesheets, appointment scheduling, telehealth integrations, bulk invoicing via Xero, reporting and medical notes management. It also comes with an app for your support workers.
To start using iinsight, you’ll need to book a call with their sales team via their website contact form. They’ll then email you the log-in details for a free trial, after which you’ll progress to a paid subscription plan of US$59.99 per staff member per month.
What Is ShiftCare?
ShiftCare’s care management software is built around the needs of disability support and aged home care providers, support coordinators and allied health professionals. It comes with rostering, billing, time-tracking, documentation management, care plan management and NDIS compliance features.
Plus, there’s a mobile app for care staff and a portal for clients’ friends and family members.
It’s the top choice of thousands of care provider businesses, thanks to its:
With a built-in Price Guide, submitting NDIS bulk claims is quick and easy. ShiftCare will auto-generate your bulk claims file based on your electronic shift records, client details and attached expenses. You won’t even need to integrate Xero or other invoicing software, unless you want to.
ShiftCare helps you place the client’s needs front and centre. You can set up client goals, record progress towards them and get real-time updates on their funding usage. Plus, clients and their loved ones can log in to ShiftCare Connect to view updates, set their preferred support workers and home care staff, and request additional services.
Subscription rates start from AU$8 per staff member. There’s no minimum contract length, and you can easily change your subscription package or add or remove staff members as your needs evolve.
How Do They Compare?
| iinsight | ShiftCare | |
|---|---|---|
| Country | Australia, North America, UK | Australia, North America |
| Price | From US $59.99 / user | From $8 / month |
| Set-up Fee | ? | Free self-onboarding; paid onboarding and training packages also available |
| Free Trial | ||
| Self-Onboarding | ? | |
| NDIS Price Guide | ? | |
| Client Document Management | ||
| Client Funds Management | ||
| Client Goals Tracking | ? | |
| Tasks Workflows | ||
| Bulk Invoicing | ||
| Accounting Integrations | ||
| Zoom Integrations | ||
| Auto Generated Reports | ||
| Support Worker Mobile App | ||
| Friends and Family Portal |
Data accurate as of April 2024 and based on publicly available information found online.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page
Which Care Management Software Should Your Business Use?
Both iinsight and ShiftCare support NDIS and aged care businesses in scheduling client services, managing care and support plans, and invoicing. They also come with auto-generated reporting and a mobile app for your care team.
iinsight integrates with Zoom and Teams for telehealth, offering visual task workflows, while ShiftCare enables scheduling of telehealth appointments without built-in video call features, instead focusing on customized checklists. ShiftCare sets itself apart with a web portal for clients' families and care professionals, facilitating personalised service updates and client-centered care.
ShiftCare also has lower subscription packages, with rates starting at AU$40/month or AU$8/user compared to iinsight’s monthly US$55.99/user. And, thanks to ShiftCare’s self-onboarding guides, you’ll only have to speak to a sales team if you want to.
Whether you’re migrating from a different care management software or signing up for your first ever package, you can choose the setup process that works for you. Either select an onboarding and training package or go ahead and download the app.
Discover how simple ShiftCare makes the admin side of running an NDIS or aged care business
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