- Support at Home
Manage Support at Home From Rostering to Claiming
Manage rostering, funding, care delivery, compliance, and reporting under the new Support at Home program. Connect to quickclaim to automate subsidy claiming and co-contribution invoicing directly with Services Australia.
Try for free – no credit card required!
Run Support at Home with Provider-Grade Software
What changes for Support at Home personal care on 1 October 2026?
From 1 October 2026, personal care moves from the Independence to the Clinical Supports contribution category. Participants approved for personal care, with funds available, no longer pay a contribution for it. Services delivered before 1 October still attract a contribution, even if claimed later. Budgets, service agreements and statements need updating. Source: Department of Health, Disability and Ageing.
Software Tools to Manage Funding and Invoicing
Manage multiple funding types, track services, and stay on top of invoices and compliance all in one place.
Support at Home Funding & Budget Tracking Software
Manage available funds and balances across different funding options.
Support at Home Compliance & Reporting Software
No more spreadsheets. ShiftCare makes it easy to handle finances, service tracking and pricing with ready-to-use tools.
Scalable Support at Home Service Delivery for Providers
Deliver personal care at scale with automated scheduling, compliance, and documentation tools.
Simplify Aged Care fund management
Invoice clients for the right fees and co-contributions
Bulk claim Support at Home subsidies
Accurately manage participant classifications, co-contributions and pricing rules across all funding levels
Generate activity statements and pricing lists using preloaded templates
Use funding insights to plan and improve care delivery
Support at Home Software Features Built for Aged Care Providers
Auto-generate pricing lists with built-in Support at Home service codes
Manage care management minutes and activities
Bulk claim Support at Home subsidies using provider-ready software
Automate Support at Home statements to meet Aged Care Act compliance requirements
Invoice client co-contributions under Support at Home pricing rules
Claim Support at Home Subsidies Automatically With the quickclaim Integration
One account-level connection between ShiftCare and quickclaim replaces the manual step between care delivery and government payment. Services flow from ShiftCare to quickclaim for validation and lodgement with Services Australia, and claim statuses, live balances, and co-contribution figures flow back automatically.
Client budgets synced directly from Services Australia:
Funding classification levels, quarterly budgets, and HCP unspent amounts stay current without manual re-entry.
Bulk claiming with real-time validation:
Batch by date range, submit in bulk, and fix individual rejections without rebuilding the whole claim.
Co-contribution invoicing calculated from Services Australia data:
Amounts are drawn from the payment summary and invoiced in ShiftCare once line items are claimed and paid.
Monthly statements produced per care recipient in one batch:
Compliant PDFs with balances that chain month to month, ready to download, print, or auto-email.
Support at Home Resources for Aged Care Providers
Get Started with Support at Home Software Today
Support at Home Software – Frequently Asked Questions
What is Support at Home software?
Support at Home software is a digital system that helps aged care providers manage care delivery, funding, compliance, and reporting under Australia’s new Support at Home program.
With ShiftCare, providers can manage client care plans, rostering, budgets, co-contributions, and documentation in one place, without relying on spreadsheets or disconnected tools. The software is designed to support day-to-day operations while ensuring providers are prepared for audits, reporting requirements, and ongoing regulatory changes.
Who needs Support at Home software?
Support at Home software is designed for Australian aged care providers delivering in-home services under the new Support at Home model.
This includes:
- Small and medium home care providers transitioning from HCP or STRC
- Multi-site or growing providers managing complex rosters and budgets
- Providers who want to reduce admin workload and compliance risk
- Teams preparing for the New Aged Care Act and ongoing reporting obligations
If your organisation delivers care at home and needs to manage funding, staff, clients, and compliance efficiently, Support at Home software becomes essential, not optional.
What software do aged care providers need for Support at Home?
Aged care providers need software that goes beyond basic scheduling or invoicing.
For Support at Home, providers require a system that can:
- Manage client care plans and care management activities
- Track funding, budgets, and co-contributions accurately
- Support compliant invoicing and subsidy claims
- Handle rostering and mobile care delivery
- Generate reports aligned with Support at Home and Aged Care Act requirements
ShiftCare brings these capabilities together in a single platform, purpose-built to support providers as the aged care system transitions to the new model.
How does Support at Home software support compliance and reporting?
Support at Home software helps providers stay compliant by embedding reporting and documentation requirements directly into everyday workflows.
ShiftCare supports compliance by:
- Tracking care activities and care management minutes
- Managing pricing, co-contributions, and funding classifications
- Generating activity statements and client invoices
- Supporting bulk subsidy claims and reporting workflows
- Reducing manual errors that commonly occur with spreadsheets
By centralising data and automating key processes, providers can prepare for audits with confidence and spend less time chasing paperwork.
Can Support at Home software replace spreadsheets and legacy systems?
Yes. One of the main benefits of Support at Home software is replacing spreadsheets, paper records, and outdated systems that increase compliance risk.
ShiftCare replaces spreadsheets by:
- Centralising client, funding, and care data
- Automating calculations for budgets and co-contributions
- Reducing duplication across systems
- Providing real-time visibility across teams and services
For many providers, moving to a single platform like ShiftCare significantly reduces administrative workload while improving accuracy, transparency, and readiness for the Support at Home transition.
What is the Support at Home program?
Support at Home replaced the Home Care Packages Program and Short-Term Restorative Care as part of the new Aged Care Act. It commenced on 1 November 2025 and introduced a unified funding model. The program aims to make in-home aged care services fairer and more equitable, and to support better care outcomes for recipients.
When did the Support at Home program start?
The program started on 1 November 2025 and has been operating since.
What changed when Home Care Packages became Support at Home?
Home Care Packages and Short-Term Restorative Care were replaced by the Support at Home model. Package management fees and basic daily fees were removed and replaced with a care management funding pool.
Clients can roll over a maximum of $1,000 or 10% of their quarterly budget each quarter, whichever is greater. Government subsidies primarily fund clinical care services. Clients do not pay for clinical treatments, but they contribute more towards independence and everyday living services such as cleaning, transport, and social support.
Pricing models need to reflect these rules or providers absorb the shortfall. The model also uses three client types (new, transitional, and grandfathered) and eight funding levels, with four additional levels for grandfathered clients.
What are the key features of the Support at Home program?
How is ShiftCare set up to support this change?
How does ShiftCare support the new Aged Care Act?
We work closely with providers and keep the platform current as Support at Home rules and guidance evolve, so you can manage it with confidence.
How can home care providers run Support at Home well?
Providers that have moved off HCP and STRC need funding structures, claiming and reporting aligned to the Support at Home rules. Software like ShiftCare keeps that alignment in one place, so compliance is part of the daily workflow rather than a month-end scramble.
Is ShiftCare ready for Support at Home?
Yes. ShiftCare supports Support at Home today across rostering, funding, claiming and reporting, and we continue to update the platform as compliance and reporting requirements change.
Start your 7-day free trial
We’re confident you’ll see the value in ShiftCare as soon as you start using it. To see the difference it makes for yourself, sign up for a free 7 day trial.
How many staff do you have?
Staff = admins + care workers
All of our plans fees start with a minimum of 5 staff.
Basic
$9.00
per user
45.00
per month
Month to month
- ShiftCare Mobile App
- Staff Rostering
- Submit Progress Notes
- Manage Team Availability
- Time & Attendance
- Reporting
- Document Management
Most popular
Professional
$15.00
per user
75.00
per month
Month to month
- Everything Basic Plus
- Invoicing
- Job Board
- Advanced Staff Rostering
- Dashboards
- Accounting, Payroll, and HR Software Integrations
- Messaging
Premium
$25.00
per user
125.00
per month
Month to month
- Everything Professional plus
- Custom Forms
- Advanced Incident Management
- Client Signatures
- Client Funds Management
- Awards Alerts in Scheduler (SCHADS)
- Quotes
Basic
$8.00
per user
40.00
per month
Billed yearly
- ShiftCare Mobile App
- Staff Rostering
- Submit Progress Notes
- Manage Team Availability
- Time & Attendance
- Reporting
- Document Management
Most popular
Professional
$13.00
per user
65.00
per month
Billed yearly
- Everything Basic Plus
- Invoicing
- Job Board
- Advanced Staff Rostering
- Dashboards
- Accounting, Payroll, and HR Software Integrations
- Messaging
Premium
$20.00
per user
100.00
per month
Billed yearly
- Everything Professional plus
- Custom Forms
- Advanced Incident Management
- Client Signatures
- Client Funds Management
- Awards Alerts in Scheduler (SCHADS)
- Quotes