Progress notes that hold up, from every shift.

We make it easy to record, track and share client progress notes, keeping everyone in the know.

ShiftCare app showing text-to-speech, adding notes, and sharing care with the team.

Notes on the go

Notes made simple

We’ve made it easy to record and share notes. The speak-to-text feature means support teams can just talk to their phones, and the app will capture and upload progress notes after their shifts.

ShiftCare mobile app interface showing text-to-speech for adding progress notes.

customise templates

Track what matters

Every team has different priorities, and every client has different needs. We make it easy to create and customise templates for your team that capture and share the information they need to be at their best.

ShiftCare interface for customizing progress note templates, capturing information, and sharing reports.

share progress notes

Make it a team effort

Teams can be kept up-to-date on progress with notes instantly available, making it easier for teams to collaborate and share clients, and families to stay updated on the progress of loved ones.

ShiftCare progress notes showing family observations, child milestones, and care provider documentation.

incident reports

Document important cases

Stay compliant and up-to-date by ensuring incidents are correctly documented. Customisable headings ensure your team captures all the required information in a quick and easy to access format.

ShiftCare mobile app for incident reporting, showing ticket customization and easy documentation features.

private notes

Maintain confidentiality

Control who can view notes, allowing you to both maintain privacy and share notes with certain people.

ShiftCare app showing the "Keep Note Private" toggle to secure sensitive progress notes.

More Features

Progress notes made simple

Speech to Text note taking

Teams can just record the meeting/visit/appointment, or talk into their phone to automatically transcribe notes.
Upload files

From images to forms, teams can upload a wide range of docs to support progress.
Improve collaboration

Improve communication between teams to support more collaborative care.
Download and go

Available on iOS and Android, the app puts all your team’s needs at their fingertips.
Stay compliant

With notes recorded every shift, you can be confident in your compliance.
Message logs

Access communications between your teams and your clients, and link to profiles.

Any questions?

What are progress notes?

Progress notes are documents created by carers at the end of each visit. They are an essential part of a Client Personal File and are mandatory in case of an audit. It can also be used as a communication tool for staff and families.

Why do we write Progress Notes?

They act as proof of service delivery. They constitute a legal record. The notes link to the client’s care plan. They are an important piece of information during a client’s review. They are a great sharing tool.

Are Progress Notes mandatory?

Yes, keeping a record of the progress notes is mandatory. When making payment claims and to show your claims are correct you must maintain complete and accurate records of supports delivered to Scheme participants.

How to write progress notes?

We have written a detailed article on how to best write progress notes for the aged care and disability sector.

Which file type can I upload to the progress notes in ShiftCare app?

You can add very different file types: png, jpg, pdf, word & email file types to progress notes.

Discover the difference ShiftCare can make to your business

Domiciliary Care

Manage home care visits, care notes, and EMAR in one place.
Aged Care

Simplifying the planning, delivery and invoicing of aged care services.
Allied Health

Access all you need to more effectively manage the delivery of quality patient care.
Support Coordination

Help families access the best possible care, and keep billing simple for them.
Self-Managed Participants

Give private clients clear invoices and personalised care plans.