ShiftCare vs WellSky
WellSky is a popular choice for care management software. But how does our software, ShiftCare, match up?
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Care Management Software Compared
Care management software is an investment. It can dramatically improve your operations, allowing your team to work more efficiently, communicate better, and provide excellent care.
But, switching to a new system also means learning new processes, uploading all your data, training staff — and keeping your fingers crossed for a hiccup-free transition.
So before you commit to a software package, you want to make sure it’s the right choice. That’s why we’re comparing WellSky and ShiftCare’s features, pricing, customer support, and more.
What Is WellSky?
WellSky is one of the most well-known healthcare and social care software options in the US. It’s used by blood banks, homeless shelters, biotherapy cancer clinics, and more. And, of course, it’s used to coordinate home care and home health services.
The software comes with an extensive list of features, including caregiver recruitment tools, scheduling, EVV, and payment processing.
What Is ShiftCare?
Our care management software, ShiftCare, is designed for home care and home healthcare providers, assisted living facilities, and regional centers.
It maintains a 4.8-star rating across multiple review platforms thanks to its:
Excellent care note documentation
From client onboarding to visit notes, care plan reviews, and incident management, ShiftCare makes client documentation easy. It comes with customizable document templates so you can make sure nothing is overlooked. Document expiry notifications help keep records up to date. And, ShiftCare will extract information from shift records to auto-generate client progress reports, spending forecasts, and more.
Companion platforms
Your caregivers can use the ShiftCare mobile app to clock in and out, check their schedule, review and update client care documentation, bid on additional shifts, and upload mileage and gas receipts. And your clients’ loved ones can log on to ShiftCare Connect to view care updates, upcoming services, and the latest billing information. Your admin team will save hours on communication.
Easy-to-use systems
Care management software should make your work simpler, not harder. With ShiftCare, you won’t have to deal with complicated portals and convoluted processes — everything is easy to find. Drag-and-drop technology and filters keep things intuitive. And if you need extra help, you can take advantage of onboarding training, user guides, and a live customer support chat.
ShiftCare vs WellSky: Feature Comparison
| WellSky | ShiftCare | |
|---|---|---|
| Country | USA | USA, Canada and Australia |
| Monthly Price | Price on request | From $8 user / month |
| Minimum Contract Length | ? | One month |
| Free Trial | ? |  |
| Set-up Fee | ? | Free self-onboarding; paid packages also available |
| Scheduling | |
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| Employee Shift Bidding | |
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| Caregiver Applicant Tracking | |
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| Care Document Management | |
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| Advanced Incident Management | |
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| E-Prescriptions | |
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| Time and Attendance | |
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| EVV State Based | |
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| Invoicing | |
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| Payment Processing | |
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| Accounting Integration | |
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| Medicaid Reimbursement Integrations | |
Coming soon |
| HIPAA-compliant Systems | |
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| Live Customer Support Chat | |
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| Analytics and Reporting | |
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| Mobile Caregiver App | |
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| Portal for Clients and Their Loved Ones | |
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Disclaimer: This comparison is based on publicly available information and customer feedback as of March, 2025. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from WellSky. Their name is used strictly for comparative purposes. If you represent WellSky and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
ShiftCare vs WellSky: Which Is Best?
You might expect us to say that our own software platform, ShiftCare, is indisputably the best on the market. But we’re more realistic than that.
We know that the best care management platform is the one that most closely meets your needs, whether that’s specific features or a user-friendly system.
WellSky and ShiftCare come with some big differences. Yes, they’ll both help you schedule your workforce, manage care plans and documentation, escalate incident reports, generate invoices, and export shift data directly to your payroll software. They also come with caregiver mobile apps and portals for clients’ loved ones.
However, WellSky has a wide range of features that goes beyond home care. It has cell and gene transplant management, homeless management information systems, and more. It also boasts caregiver applicant tracking, built-in EVV, Medicaid reimbursements, and payment processing.
ShiftCare has a narrower scope. It won’t help you manage blood banks, optimize ER operations, or recruit staff. Its features are focused on care management, and intuitive systems are a priority.
Plus, ShiftCare has transparent and flexible pricing plans, easy-to-use systems, and a live customer support chat. There are also free and premium onboarding packages to help you get up and running, and we’ve published a guide to achieving a smooth transition.
ShiftCare vs WellSky - FAQs
Does ShiftCare come with incident reports, like WellSky?
Yes, ShiftCare comes with advanced incident report management. You can create custom incident report templates. And if managers don’t respond in an appropriate amount of time, ShiftCare will escalate incident reports to more senior members of staff.
How do ShiftCare’s analytics compare to WellSky’s?
Both ShiftCare and WellSky collect analytics to auto-generate reports. With ShiftCare, these reports include clients’ progress, costs, productivity, scheduled services, clients’ funds usage, and more.
Is it easier to contact customer support with ShiftCare or WellSky?
With ShiftCare, contacting customer support couldn’t be simpler. No matter what issues you have, you can message the same live support chat: the average ticket response time is under 30 seconds. With WellSky, you’ll first need to know which customer support department to contact. Depending on the department, you may need to email, phone, or log in to submit a support ticket.
Is ShiftCare more user-friendly than WellSky?
ShiftCare’s apps come with intuitive layouts and simple processes. WellSky, however, is a complex suite of apps with numerous features so it can require significant training.
Which is cheaper, ShiftCare or WellSky?
ShiftCare’s subscription plans start at just $8/user, with free onboarding and training options. WellSky doesn’t publish its prices publicly. However, if you need multiple WellSky apps, the cost can add up.