The Future of Carer Apps: A Look at the Latest Trends and Innovations

Caoimhe Walsh

Written on 1 May, 2024
Carer apps support disability care providers in meeting tomorrow’s challenges, from labour shortages to increased demand — and in taking advantage of the opportunities that arise from them. 

Let’s break down what you can expect from carer apps today and in the future.

What Does the Future Hold for NDIS Care Providers?

Disability care will continue to play a vital role in Australia’s future. While this might seem like good news for the care industry, the reality is that meeting the demand for care providers will not be easy. Labour shortages are a pressing issue that’s only made worse by the country’s aging workforce. 

Family carers are already playing a significant role in supporting loved ones' health and well-being. Their importance will only increase.

At the same time, we can expect to see a rapidly evolving use of technology, such as wearable devices and AI. These cutting-edge tools will facilitate quality care through remote patient monitoring, data readings, and diagnosis. Providers that make use of these tools will benefit from real-time insights into a participant's well-being. With these insights, they will be able to optimise care plans and produce improved care outcomes.

However, this also represents additional challenges for data security and privacy. As technology plays an increasingly smart role in reading, processing, and interpreting client information, the risk of leaks and breaches will rise.

NDIS providers face opportunities as well as challenges in the years ahead. Adopting modern tools will enable agencies to make the most of these new trends while avoiding the potential pitfalls.

How Caregiver Apps are Adapting to the Latest Trends and Innovations

Technological innovation is already helping NDIS providers respond to the challenges of staffing shortages and regulations. Carer apps are adapting by:

Prioritising the Carer Experience

While smart devices have an increasingly important role in human services, there's no replacement for human carers. Technology must help NDIS providers improve retention and better support carers.

Caregiver apps provide users with a way to achieve better work-life balance. In doing so, they make your agency a more attractive workplace.

With the right app, carers can set their preferred availability with a few taps on their phone screen. They can also bid on new jobs, which makes it easier to quickly fill shifts or find cover for sick team members. In doing so, apps empower carers to take control of their rosters. Your team can choose how much work they want and when they want to work.

Since these apps cut out the back-and-forth emails, they also help providers quickly schedule new patients and make the most of a more limited workforce.

The benefits of apps go beyond scheduling, however. They also ensure your team has access to the information and tools they need at all times. Your carers won’t have to frantically search through their emails or Google Drive to find a file with a patient’s emergency contact details. They’ll just have to tap a button. As a result, apps reduce carers’ stress levels and empower them to provide excellent care.

Improved Healthcare Privacy and Security

Protecting the privacy and security of patient data is already a pressing concern for NDIS providers. As technology becomes more advanced, there will be a need for more rigorous data privacy and security controls.

Carer apps support NDIS providers in protecting patient data. With essential document management features such as cloud storage and password protection, they make your team’s mobile devices far less vulnerable. Your carers will be able to securely add, view, update, and share patient files in the app. You can relax knowing that you can limit access to files at any time.

Companion Portals for Remote Care Monitoring

As demand for disability care increases, remote monitoring will become more important. It will represent a partial solution to the issues of rising financial costs and support worker shortages. 

While we’re not yet at the stage of issuing smart wearables to every patient, companion web portals and mobile applications are already playing an important role in in-person and remote care.

ShiftCare Connect allows providers to streamline communication with clients and their loved ones. They keep family carers updated on the clients well-being, as well as their care plan. In this way, they support medication management and facilitate billing.

Clients and their family members can also use these portals to request additional health services or even set caregiver preferences. These tools permit a streamlined two-way communication that can enhance a patient’s care. 

A Caregiver App That Will Help You Meet the Challenges of the Future

ShiftCare’s NDIS software comes with a dedicated app for your care team so that they can update their shift availability, bid on jobs, and access patient data on the go. It’s a user-friendly solution for staff communications. And it also comes with a companion portal for clients and their loved ones, so that you can keep family caregivers involved.

Discover how the right caregiver app will allow your care agency to thrive. Try ShiftCare for free.

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