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ShiftCare adapts in real time. Not once a year.
73%
Releases driven by customer feedback
17 days
Average request to production
5 days
Average between releases
| Release | Category | Description | Date | Basic | Professional | Premium | Enterprise |
|---|---|---|---|---|---|---|---|
| Client Full Audit Report – Care Plan PDF  | Compliance | The Client Full Audit Report export now bundles the new Care Plans PDF, giving providers a complete client record in a single audit-ready document. Support Article | July 2026 |  | | | |
| Mileage Detail on Notional-Pricing Invoices  | Mileage | Two new invoice tokens restore the kilometre count and real per-kilometre rate on invoice lines under NDIS notional pricing, giving clients and families transparency on mileage charges without breaking compliance. | July 2026 | | | | |
| Configure Price Book Billing Fields Without EVV | Billing | US price books can now configure Payer, Program, HCPCS and modifier billing fields whether or not a service requires EVV, so those values stay editable and persist independently of the EVV toggle. Support Article | July 2026 | | | | |
| Bulk Update Shifts   | Scheduling | Coordinators can select many shifts and change staff, client, type, time, address or status in one reviewed action with a plain-language impact summary, turning disrupted-roster recovery into a single step. Support Article | July 2026 | | | | |
| App Shift Detail Revamp (Phase 2) | Mobile App | The mobile shift screen adds a Clients directory, split task views, a combined Care Notes & History screen and a location card with in-app map, giving carers a clearer in-shift experience. Support Article | July 2026 | | | | |
| Chat Channel Export | Communication | Authorized admins can export a chat channel's full message history to a downloadable file, giving providers a reliable way to produce conversations for audits, incident reviews and records requests. Support Article | July 2026 | | | | |
| V3 Invoice API – Create | Integrations | A new V3 endpoint raises an invoice for a single client with server-side pricing, idempotency and async job tracking, letting integrations create invoices programmatically to the cent. | July 2026 | | | | |
| Role-Based Access for Shift Costing | Compliance | Shift costing access becomes role-assignable across No, Limited and Full access modes through Roles & Permissions, replacing owner-only visibility so providers control exactly who sees shift financials. Support Article | July 2026 | | | | |
| State HCBS Billing Exports | Billing | A per-state HCBS billing export path lets US Medicaid providers generate the flat files their state aggregators require, starting with Colorado end-to-end ahead of Ohio and Pennsylvania. Support Article | July 2026 | | | | |
| Job Board UX Improvements | Scheduling | The job board regains a visible entry point, clearer team-and-criteria controls and direct applicant assignment from the simple editor, making it far easier for coordinators to post and fill open shifts. Support Article | July 2026 | | | | |
| US Shift Costing from Pay Rates & Allowances | Scheduling | US accounts now get shift costing computed from ShiftCare's own pay rates and allowances, feeding the same scheduler and report surfaces AU uses, with clear reasons when a shift can't be costed. Support Article | July 2026 | | | | |
| Care Signals Completeness Coach | AI | An AI completeness coach reviews care notes as staff write them and prompts for missing detail, helping carers capture richer, audit-ready documentation at the point of care. Support Article | July 2026 | | | | |
| V3 Invoice API – Reads | Integrations | A new V3 endpoint lets integrators discover exactly what's invoiceable for a client and period — shifts and non-shift billables as typed line items — laying the read foundation for API-driven invoicing. | July 2026 | | | | |
| Writable MCP – Edit & Cancel Shift | AI | AI agents can now edit and cancel shifts through ShiftCare's MCP tools using the V3 API, extending automated scheduling actions beyond read-only access under granular permissions. | July 2026 | | | | |
| Quickclaim Transaction Improvements | Billing | Support at Home Quickclaim transactions can now carry field item descriptions and unit types, capturing the extra detail Services Australia requires so claims submit cleanly. Support Article | July 2026 | | | | |
| Threads, Mentions, Active Status & Search | Communication | Chat gains threaded replies, @mentions, online-status indicators and message search, so care teams can hold focused conversations and quickly find people and past messages. Support Article | July 2026 | | | | |
| Client Default Pricebook | Billing | New clients now default to the account's global pricebook with an explicit override at creation and CSV import, replacing the silent first-pricebook guess that often flowed the wrong price into shifts and invoices. Support Article | July 2026 | | | | |
| Role-Based Access for Pay Rates | Compliance | A new per-role permission hides staff pay rates and the shift cost, revenue and margin figures from selected roles across the admin UI, letting providers restrict who sees sensitive financials. Support Article | July 2026 | | | | |
| Shift Costing in the Scheduler (Owner's View) | Scheduling | Account owners see revenue, cost and margin on shift tiles directly in the scheduler, with per-worker margin summaries, so they can gauge shift profitability while they roster. Support Article | July 2026 | | | | |
| Quick Shifts V2 | Scheduling | Quick Shifts moves the client name to the header with inline edit and splits saving into Save as draft and Save & publish, giving schedulers faster, clearer control over new shifts. Support Article | July 2026 | | | | |
| Scheduler Power-User Upgrade | Scheduling | The scheduler gains power-user upgrades that speed up rostering for high-volume coordinators, letting them build and manage complex schedules with far fewer clicks. Support Article | July 2026 | | | | |
| Group Chats | Communication | Staff can start ad-hoc group chats with multiple colleagues, name the conversation and add or remove participants, making it easier for care teams to coordinate around a client. Support Article | July 2026 | | | | |
| Optional Pricebook on Shift Creation | Scheduling | A new scheduler setting leaves the pricebook blank on shift creation and warns before saving without one, so schedulers deliberately choose the right pricebook instead of accepting a silent default. Support Article | July 2026 | | | | |
| Complaints Management | Compliance | Providers can log, triage and resolve client complaints in-platform with a register, guided intake stepper, lifecycle statuses and CSV export, helping admins meet NDIS complaint-handling obligations. Support Article | July 2026 | | | | |
| Client Authorization Utilisation Report | Billing | A new report shows how much of each client's service authorizations has been used against thresholds, surfacing over-, near- and expired-funding so admins can act before authorizations run out. Support Article | July 2026 | | | | |
| Shift Progress Report | Compliance | A new Shift Progress compliance report shows whether staff completed and documented their shifts over a period, giving admins a single view to evidence service delivery and follow up gaps. Support Article | July 2026 | | | | |
| 4-Weekly Hours Cap for Workers | Scheduling | A new max 4-weekly hours cap sits alongside the daily, weekly and monthly limits, enforcing or warning on a rolling 28-day window so rosters match providers' true four-week cycles. Support Article | July 2026 | | | | |
| Bulk Actions on Invoicing Dashboard | Billing | Selecting invoices on the dashboard reveals a bulk toolbar to email, void, print or export them in one action, with a clear success-and-failure summary, saving billing admins from repetitive one-by-one work. Support Article | July 2026 | | | | |
| Authorization Summary Cards | Billing | Five summary cards — Near Limit, Expired Funds, Low Balance, Upcoming Renewals and Rollover Active — sit atop the authorization report and respond to filters, helping admins spot funding risks at a glance. Support Article | July 2026 | | | | |
| Quickclaim Projected Balance | Billing | Client funding now shows Accounts and Projected Balance sourced directly from QuickClaim, giving admins an accurate, up-to-date view of each care recipient's remaining Support at Home funds. Support Article | July 2026 | | | | |
| Broadcast Messages | Communication | Admins can post to a company-wide broadcast channel that every staff member automatically joins, so important announcements reach the whole team with a push notification while staff read and react without replying. Support Article | July 2026 | | | | |
| Reliable Payment Sync for Xero & MYOB | Integrations | A scheduled reconciliation backstops Xero and MYOB webhooks, applying any missed payments and recording how each one synced, so admins can trust that invoice payments always reach ShiftCare. Support Article | July 2026 | | | | |
| Auto-Approval Timesheet Labelling | Compliance | Auto-approved timesheets are now clearly labelled, so admins can tell at a glance which entries were approved automatically versus manually. Support Article | June 2026 | | | | |
| Cloud Assess: Existing Accounts SSO | Integrations | Single sign-on now works for all Cloud Assess accounts, including those connected manually, so staff get seamless access regardless of how the account was set up. | June 2026 |  | | | |
| Cloud Assess: Account Provisioning & SSO | Integrations | Cloud Assess accounts can be provisioned automatically with single sign-on built in, giving staff a smoother, ready-to-use connection from day one. | June 2026 | | | | |
| AI Price Book Limit Notification | AI | Admins get an automated email alert when a client authorisation reaches 100% of its price book limit, so they can act before service delivery is blocked. Support Article | June 2026 | | | | |
| UCI on Client Profile | Care Management | Store each client's California Regional Center UCI directly on their profile, keeping this lifelong identifier on hand for Regional Center billing. Support Article | June 2026 | | | | |
| Clock-In Radius in Feet | Clock In | Clock-in radius settings now display in feet for US accounts, so admins set the right geofence distance without unit confusion. Support Article | June 2026 | | | | |
| Hide Plan Upgrade Modal for Subscribers | Billing | Active subscribers no longer see the plan upgrade prompt on the billing page, keeping it out of the way for those who have already subscribed. Support Article | June 2026 | | | | |
| EVV Improved Visit Error Resolution (8 states) | Compliance | EVV visit errors are now easier to fix across eight more US states, helping admins resolve compliance exceptions faster. Support Article | June 2026 | | | | |
| Require Facility on Tasks | Care Management | Make the facility field mandatory when staff create tasks, so every task carries the right cost centre and finance avoids mis-claims. Support Article | June 2026 | | | | |
| Care Signals Improved Triage | AI | The Care Signals triage queue gains Acknowledge and Needs Follow Up outcomes, richer signal views, and one-click sharing, helping admins act on client signals faster. Support Article | June 2026 | | | | |
| Require Facility on Shift Creation | Scheduling | Require a facility when creating shifts, so coordinators always attach the right cost centre and keep scheduling data clean. Support Article | June 2026 | | | | |
| Scheduler Pagination | Scheduling | The scheduler now shows more staff per page, so coordinators managing large rosters spend less time clicking through pages. | June 2026 | | | | |
| Recurring Billing - Pro Rata | Billing | Recurring billing now pro-rates the first invoice to your billing week, so weekly SIL items line up correctly instead of being permanently offset. Support Article | June 2026 | | | | |
| Client Billing - Canada | Billing | Canadian providers can now bill per client instead of per staff member, a better fit for residential and high-needs care with high staff-to-client ratios. Support Article | June 2026 | | | | |
| Require Team Restriction on Job Board Shifts | Scheduling | Require a team when posting job board shifts, so multi-location providers keep shifts visible only to the right staff. Support Article | June 2026 | | | | |
| Mandatory Documents (Document Mgmt P2) | Compliance | Mark qualifications and client document types as mandatory, then view, filter, and report on them across the Document Hub and Compliance Reports. Multiple documents (staff and clients) Help Article | June 2026 | | | | |
| Mobile App Colour & Navigation Refresh | Mobile App | The mobile app gets refreshed colours and navigation, giving carers a cleaner, easier-to-move-through experience. Support Article | June 2026 | | | | |
| US / CA Trial Form Optimization | Onboarding | The US and Canada trial sign-up is streamlined from up to four pages down to two, getting new users into the product faster. | June 2026 | | | | |
| Client/Staff Form Defaults (US/North) | Care Management | New client and staff forms no longer default the salutation to 'Mr.', prompting an explicit choice for more accurate records. Support Article | June 2026 | | | | |
| Redesigned Client Profile | Client Profile | A refreshed card-based client profile puts care information front and centre, with a cleaner layout across all tabs. Support Article | May 2026 | | | | |
| AI Client Handover Summary | Care Management | AI-generated shift summaries pull from incidents, risks, and care notes to give carers a quick brief before every shift. Support Article | May 2026 | | | | |
| Automatic Sleepover Clock In/Out | Clock In | Carers clock in and out just once per sleepover block, with all intermediate shift boundaries handled automatically by the system. Support Article | May 2026 | | | | |
| AI Form Builder | Forms | Describe the form you need and let AI build it instantly, cutting form setup time from hours to seconds. Support Article | May 2026 | | | | |
| Form Report Saved Views | Forms | Save custom form report configurations and return to them in one click, making frequently-run reports effortless to repeat. Support Article | May 2026 | | | | |
| Refreshed Navigation & Bookmarks | Admin | A modern floating sidebar with bookmarks lets you pin your most-used pages for one-click access from anywhere in the app. | May 2026 | | | | |
| Invoice Client Filter | Invoicing | Filter the invoice generation page by specific clients to quickly find and process exactly the invoices you need. Support Article | May 2026 | | | | |
| Xero Sync Auto-Refresh | Integrations | Xero imports and exports now update their status automatically — no need to click Refresh while waiting for a sync to finish. Support Article | May 2026 | | | | |
| ShiftCare HR | Integrations | Access HR profiles, sync staff leave balances, and manage employment records for your whole team — all from within ShiftCare. Support Article | May 2026 | | | | |
| Employment Hero Qualifications Sync | Integrations | Staff qualification records from Employment Hero HR now sync automatically to ShiftCare, keeping compliance documents always up to date. Support Article | May 2026 | | | | |
| Zapier Client Import | Integrations | Automatically bring new clients into ShiftCare from your referral or CRM system via Zapier, with no manual data entry required. | May 2026 | | | | |
| Carer App in French | Mobile App | The ShiftCare carer and admin apps are now available in French, supporting care teams in French-speaking communities worldwide. Support Article | May 2026 | | | | |
| Carer App in German | Mobile App | The ShiftCare carer app is now available in German, making it more accessible for German-speaking care workers. Support Article | May 2026 | | | | |
| Carer App in Italian | Mobile App | The ShiftCare carer app is now available in Italian, making it more accessible for Italian-speaking care workers. Support Article | May 2026 | | | | |
| Carer App in Portuguese | Mobile App | The ShiftCare carer app is now available in Portuguese, supporting care workers across Portuguese-speaking communities. Support Article | May 2026 | | | | |
| Carer App in Chinese | Mobile App | The ShiftCare carer app is now available in Chinese, making it more accessible for Mandarin-speaking care workers. Support Article | May 2026 | | | | |
| Carer App in Korean | Mobile App | The ShiftCare carer app is now available in Korean, making it more accessible for Korean-speaking care workers. Support Article | May 2026 | | | | |
| Carer App in Tagalog | Mobile App | The ShiftCare carer app is now fully available in Tagalog, making it more accessible for Filipino care workers. Support Article | May 2026 | | | | |
| Availability Tiles in Scheduler | Scheduling | Staff availability now appears as tiles in the multi-staff Scheduler view, making it faster to spot open slots when rostering. Support Article | May 2026 | | | | |
| Granular Scheduler Permissions | Data Access Controls | Control exactly who can create, approve, publish, and delete shifts, with optional team-based visibility scoping for large organisations. Support Article | May 2026 | | | | |
| Shift Costing Visibility | Reporting | See staff cost, revenue, and margin directly in shift details and reports, with pay-period filtering to track financial performance. Support Article | May 2026 | | | | |
| Timesheet Staff Switcher | Timesheets | Navigate between staff timesheets with arrows or a search dropdown without losing your current date range or filter settings. Support Article | May 2026 | | | | |
| Rules-Based Timesheet Approval | Timesheets | Define rules to automatically approve timesheets that meet your set criteria, reducing manual review time at the end of each pay period. Support Article | May 2026 | | | | |
| Manual Mileage Entry | Mileage | Carers without GPS can now log travel distances manually, with automatic cap checking and seamless timesheet approval built in. | May 2026 | | | | |
| Client Deceased Status | Client Profile | Mark a client as deceased to prevent accidental scheduling and ensure all staff are always aware of their current status. Support Article | May 2026 | | | | |
| Printable Monthly Client Schedule | Client Profile | Print a branded monthly shift schedule for any client — including shift instructions — for easy sharing with families or coordinators. Support Article | May 2026 | | | | |
| Enhanced Client CSV Import | Client Profile | Import more client data fields via CSV to get new clients set up faster, with significantly less manual data entry. Support Article | May 2026 | | | | |
| Enhanced Staff CSV Import | Staff Profile | Import more staff information fields via CSV, making it faster to onboard large care teams with complete and accurate profiles. Support Article | May 2026 | | | | |
| EVV Support for Nevada | Clock In | ShiftCare now fully supports Electronic Visit Verification requirements for Medicaid home care providers operating in Nevada. Support Article | May 2026 | | | | |
| EVV Visit Error Resolution — Colorado | Clock In | Providers in Colorado can now resolve Electronic Visit Verification errors directly in ShiftCare, reducing compliance delays and claim rejections. Support Article | May 2026 | | | | |
| Live-in Caregiver: UI Revamp — Visit Verification Agent | Scheduling | A redesigned visit verification experience for live-in caregivers, giving coordinators clearer visibility and control over EVV compliance for extended-stay shifts. Support Article | Apr 2026 | | | | |
| Shift Instructions — Hyperlinks and Attachments | Scheduling | Shift instructions now support hyperlinks and file attachments, so support workers can access care plans, policies, and resources directly from their shift view. Support Article | Apr 2026 | | | | |
| Allow Staff to be Assigned to Multiple Shifts at the Same Time | Scheduling | An opt-in setting that lets coordinators schedule staff across overlapping shifts — ideal for last-minute reassignments without altering the original shift record. Support Article | Apr 2026 | | | | |
| Forms — Dynamic Variables in Form Answers | Forms | Form builders can now define dynamic variables that auto-populate fields with client or shift data when a form is completed, reducing manual data entry and improving accuracy. Support Article | Apr 2026 | | | | |
| AI Settings — MCP Integration | AI | A new AI Settings card lets admins connect ShiftCare to external AI assistants (Claude and ChatGPT) via the Model Context Protocol, enabling AI agents to query ShiftCare data directly. Support Article | Apr 2026 | | | | |
| MCP V3 API Tool Enablement | Integrations | ShiftCare's MCP server now exposes a curated set of V3 API endpoints, making ShiftCare the first NDIS provider with an MCP server — enabling AI agents to query live care data. Support Article | Apr 2026 | | | | |
| AI Note Paraphrase — Multi-heading Progress Notes | AI | The AI rephrase feature on mobile now works for progress note types that use headings, so support workers can improve the quality of structured notes with a single tap. Support Article | Apr 2026 | | | | |
| AI Client Summary (Client Handover) Phase 1 | AI | A new AI-generated client summary gives support workers a concise handover brief before a shift — drawing on recent progress notes, care plans, and client history. Support Article | Apr 2026 | | | | |
| Invoice List — Facility Filter | Invoicing | The Invoice List page now includes a Facility filter, so providers managing multiple sites can instantly scope invoices and summary tiles to a single location. Support Article | Apr 2026 | | | | |
| Group Shifts — Select Client When Adding Progress Note (Web) | Scheduling | When adding a progress note to a group shift on the web app, coordinators can now select a specific client rather than applying the note to all clients — matching existing mobile app behaviour. Support Article | Apr 2026 | | | | |
| Task Management — Require Support Category on Shifts | Scheduling | A new account-level setting lets providers make support category a required field on shifts, preventing submissions without a category and enforcing consistent service recording. Support Article | Apr 2026 | | | | |
| AI Staff Declined Shifts — AI Insights | AI | AI-powered insights surface patterns in staff declinations — highlighting at-risk staff, peak cancellation windows, and common reasons — so coordinators can act before problems escalate. Support Article | Apr 2026 | | | | |
| AI Reports — Cancelled Shifts Report | Reports | A new Report Hub report providing coordinators with full visibility into office and client-cancelled shifts — covering cancellation reasons, client charging, and rebooking rates. Support Article | Apr 2026 | | | | |
| AI Reminders — UI Uplift and AI Generative Messaging | AI | The reminders system has been rebuilt with a redesigned UI and AI-assisted message generation, supporting multi-channel delivery (email, SMS) and covering new reminder types including forms, quotes, and funds. Support Article | Apr 2026 | | | | |
| Forms Phase 4.3 — Dynamic Questions and Copy Form | Forms | Forms now support dynamic (conditional) questions that show or hide based on previous answers, and coordinators can copy existing forms to speed up template creation. Support Article | Apr 2026 | | | | |
| Client Profile Updates — Phase 2 | Client Profile | Extended client profile data points are now available across the platform, giving coordinators access to a richer set of client information for more accurate care planning and reporting. Support Article | Apr 2026 | | | | |
| AI Staff Declined Shifts — Report | Reports | A new Report Hub report giving coordinators visibility into shifts declined by staff — showing who is declining, how much notice they gave, and whether shifts were eventually filled. Support Article | Apr 2026 | | | | |
| Allow Facility Selection Without Overwriting Client Address in Scheduler | Scheduling | Select a facility for a shift without overwriting the client's address, giving teams full scheduling control and flexibility. Facilities Help Article | Apr 2026 | | | | |
| Integrations - Add Support for Locations Feature | Integrations | Integrations now fully support the Locations Feature, with accurate timezone-aware date handling across all exports and timesheets. Multiple docs (QuickBooks, PayCat, EH Payroll, XERO, MYOB) Help Article | Mar 2026 | | | | |
| (NA) Self-Service Subscription Upgrade | Subscriptions | Easily upgrade your subscription plan directly within ShiftCare, with a refreshed self-service subscription management experience. Managing Your Subscription Help Article | Mar 2026 | | | | |
| PayCat/EH Automated Payroll Location Sync | Integrations | Automatically create and maintain payroll locations from ShiftCare, linking timesheets for accurate cost reporting and streamlined payroll exports. Multiple docs (PayCat and EH Payroll) Help Article | Mar 2026 | | | | |
| MYOB Billing Contact Fixes | Integrations | This project covers minor billing contact fixes to validate Taxes, GL Codes and update to Service Type Invoices. Exporting Invoices to MYOB Help Article | Mar 2026 | | | | |
| PayCat / EH Payroll: Automated Leave Sync | Integrations | Approved leave requests from Employment Hero Payroll (PayCat) now automatically sync to ShiftCare as “Unavailability” records, reducing manual entry and preventing scheduling conflicts. Multiple docs (PayCat and EH Payroll) Help Article | Mar 2026 | | | | |
| Grouped Medication Strengths | Medication Management | Manage multiple strengths under a single medication, reducing duplicates while ensuring accurate selection and safer medication planning. Medication Management in ShiftCare Help Article | Mar 2026 | | | | |
| Forms with Responses – Archive Only | Forms | Forms with existing responses can no longer be deleted—archiving preserves all responses for compliance and client history. Creating and Managing Custom Forms Help Article | Mar 2026 | | | | |
| Forms Categories & Organisation | Forms | Organise forms into categories for faster navigation, clearer structure, and easier management as your organisation’s forms grow. Creating and Managing Custom Forms Help Article | Mar 2026 | | | | |
| Staff-Specific Form Responses | Forms | Quickly view forms linked to a staff member and filter responses to see only their submissions by default. Creating and Managing Custom Forms Help Article | Mar 2026 | | | | |
| Advanced Filters & Saved Views for Forms | Forms | Create powerful filtered views of form responses, save them for reuse, and export exactly the data you need. Creating and Managing Custom Forms Help Article | Mar 2026 | | | | |
| Created At & Joined Date for Staff and Clients | Client Profile, Staff Profile | Track when staff and clients actually joined your organisation with a new Joined Date field, improving tenure reporting and migration accuracy. Multiple docs (Client and Staff) Help Article | Mar 2026 | | | | |
| Default Webster Pack Medication | Medication Management | All accounts now include a pre-configured “Webster Pack” medication for simple, standardised pill-box style administration. Medication Management in ShiftCare Help Article | Mar 2026 | | | | |
| Dynamic Client & Account Variables in Forms (Phase 1) | Forms | Generate service agreements and care forms instantly with dynamic client and account fields—fast, accurate, and effortless. Creating and Managing Custom Forms Help Article | Mar 2026 | | | | |
| Draft & Publish Workflow for Medications | Medication Management | Edit, copy, and publish medications with control and safety—ensuring accuracy before client plans and preventing duplicate entries. Medication Management in ShiftCare Help Article | Mar 2026 | | | | |
| Medication Usage Insights | Medication Management | See how many clients use each medication and quickly access detailed usage reports directly from Global Medications. Medication Management in ShiftCare Help Article | Mar 2026 | | | | |
| Expanded Medication Routes & Forms | Medication Management | New medication forms, routes, and volume/strength options improve clinical accuracy, supporting buccal, intranasal, PEG, NG, and more. Medication Management in ShiftCare Help Article | Mar 2026 | | | | |
| Client & Staff Review Date | Client Profile, Staff Profile | Track client and staff review dates with sortable visibility to improve compliance, oversight, and operational clarity. Multiple docs (Client and Staff) Help Article | Mar 2026 | | | | |
| Auto-Save Forms as Templates | Forms | Forms are now automatically saved as templates on publish, with a confirmation modal for clarity and consistency. Creating and Managing Custom Forms Help Article | Mar 2026 | | | | |
| Medication Creation Permission – Secure & Role-Based | Medication Management | Restrict medication creation to Admins and Nurses by default, giving Custom Roles configurable, compliant, and auditable access control. Roles Help Article | Mar 2026 | | | | |
| Role Management Redesign – Clearer Permissions, Smarter Access | Security | Streamline role setup with unified roles, structured permissions, and editable data access—laying the foundation for future granular control. Roles Help Article | Mar 2026 | | | | |
| Fixed Fee Pricebooks in Quotes | Quotes | Quotes now fully support Fixed Fee pricebooks, ensuring accurate totals, seamless conversions, and consistent pricing across modules. Quotes Help Article | Mar 2026 | | | | |
| AI Client Health Dashboard | Client Profile | The Client List now highlights key health signals so teams can quickly identify clients requiring action. Managing the Client Health Dashboard Help Article | Mar 2026 | | | | |
| Default Monthly Scheduler View for US/Canada Trials | Rostering | New US and Canada trial accounts now see the Scheduler in Monthly view by default, improving onboarding and first-time usability. Scheduler - Interface and Navigation Help Article | Mar 2026 | | | | |
| Integrations Moved Under Account Menu | Documentation | The “Integrations” menu is now a sub-item under “Account,” simplifying the main navigation while maintaining full access and functionality for all users. Quick Start Guide Help Article | Mar 2026 | | | | |
| Include Reminders in Sample Data Seeding | Care Management | Help new users understand reminders faster by automatically populating trial accounts with realistic example reminders. Reminders - expired documents and overdue invoices Help Article | Mar 2026 | | | | |
| EVV: Unified Client Validation Pop-Up | Invoicing | A unified EVV Pop-Up: if validation fails, all required fields will surface in a single modal window, allowing the admin to update them in one place and retry sync immediately. EVV Help Articles | Feb 2026 | | | | |
| Invoice Export: Filter by Payment Type | Integrations | Easily export invoices by specific payment types for faster reconciliation, cleaner reporting, and streamlined financial workflows. Invoice List Page Help Article | Feb 2026 | | | | |
| Full Staff Selection Ignoring Smart Match | Client/Carer Matching | Users can now select carers from the standard dropdown regardless of Smart Match settings; suggestions remain Smart Match-controlled. Carer Client Qualification Matching (Smart Match) Help Article | Feb 2026 | | | | |
| Future-Dated Documents Recognition Fix | Client/Carer Matching | Documents with valid future expiry dates now appear as active, ensuring “Expired Documents” only shows truly expired items. Carer Client Qualification Matching (Smart Match) Help Article | Feb 2026 | | | | |
| Smart Match Includes Zero-Qualification Staff | Client/Carer Matching | Smart Match suggestions now include staff with zero qualifications, shown last in the list, ensuring full visibility for selection. Carer Client Qualification Matching (Smart Match) Help Article | Feb 2026 | | | | |
| Qualifications Report with Visual Expiry | Client/Carer Matching | New Qualifications Report shows staff documents visually with colour-coded expiry and verification, making compliance easy to monitor at a glance. Staff Compliance Report Help Article | Feb 2026 | | | | |
| Recurring Client Billing Items | Invoicing | Set up recurring client charges independent of shifts, designed for SIL and services that don’t follow rosters. Setting Up Recurring Billing Help Article | Feb 2026 | | | | |
| Facility & Location Accounting Tracking | Integrations | Easily track accounting dimensions by adding Facility and Location as configurable categories for more accurate reporting and insights. Multiple docs (multiple integrations) - the linked article is an example Help Article | Feb 2026 | | | | |
| EVV: Sandata Integration for Massachusetts | Invoicing | Massachusetts providers can now meet EVV requirements through Sandata integration. Setting Your Account up for EVV - Massachusetts Help Article | Feb 2026 | | | | |
| Scheduler Auto-Loads Current Period | Scheduling | The scheduler now automatically loads the current day, week, or fortnight based on your selected view. Scheduler - Interface and Navigation Help Article | Feb 2026 | | | | |
| Locations: Improved Public Holiday UX | Documentation | We’ve released a clearer, more intuitive public holiday interface, making it easier to add and manage additional holidays. Managing Account Locations Help Article | Feb 2026 | | | | |
| Stripe Payment Links with Manual Marking | Invoicing | You can now accept online payments for invoices in ShiftCare using Stripe. This allows you to generate secure payment links directly from invoices so clients can pay online. Setting Up Online Payments with Stripe Help Article | Feb 2026 | | | | |
| Reusable Shift Templates | Scheduling | Create, manage, and apply reusable shift templates to standardise scheduling, reduce errors, and dramatically speed up shift creation. Creating and Using Shift Templates Help Article | Feb 2026 | | | | |
| Travel & Mileage Logging Enhancements | Care Management | Track GPS travel to and during shifts, log multiple trips, and enable billing between shifts for accurate travel capture and invoicing. GPS Mileage Tracking (In-Shift and To-Shift) Help Article | Feb 2026 | | | | |
| UK: New Client Medication Forms & Routes | Care Management | Additional medication forms and routes. Medication Management in ShiftCare Help Article | Feb 2026 | | | | |
| Locations: Timesheet & Invoice Enhancements | Scheduling | Enhances Scheduler with location-based filtering, validation, pay rules, and timezone handling for accurate, compliant multi-location management. Managing Account Locations Help Article | Feb 2026 | | | | |
| Incident Tickets: Default Private Mode | Incident Tickets | Allow clients to mark records as private without requiring an assigned staff member, enhancing privacy and user flexibility. Incident Management — Forms and Tickets Help Article | Feb 2026 | | | | |
| Invoice Payment Type Capture | Invoicing | Invoices now capture the client’s payment type at creation, ensuring accurate filtering and reliable financial reporting. Split Invoicing by Payment Type Help Article | Feb 2026 | | | | |
| Scheduler: Custom Daily View Hours | Scheduling | Allows Scheduler users to customise daily view hours to match operating times, reducing clutter, improving focus, and boosting rostering efficiency. Customising Scheduler Daily Time Range Help Article | Feb 2026 | | | | |
| First Pricebook Auto-Default | Pricebooks | Automatically sets the first client pricebook as default, preventing incorrect billing and eliminating random pricebook assignments. Client Pricebooks Help Article | Feb 2026 | | | | |
| Facility Management Enhancements Phase 1 | Facilities | Streamline scheduling, reduces admin burden, and ensure facility-specific compliance by surfacing the right resources and participants in the right context. Facilities Help Article | Feb 2026 | | | | |
| Facility Roster Printing | Facilities | Users can print a calendar-style schedule for a facility, showing all assigned shifts for that location in a clear weekly layout. Facilities Help Article | Feb 2026 | | | | |
| Shift Reports: Fund Column Added | Scheduling | Add a Fund column to Shift Details Reports and exports, helping admins identify unassigned funds and prevent over-utilisation. Using the Report Hub Help Article | Feb 2026 | | | | |
| Payroll Dimensions: PayCat & EH Support | Integrations | This project adds support to Dimensions for PayCat and EH Payroll, similar to what we do for Xero. Multiple docs (PayCat and EH Payroll) Help Article | Feb 2026 | | | | |
| US Client Billing Report: Daily Hours & Comments | Reporting | Enhances Client Billing Report with daily and total hours, plus visible shift comments, improving clarity and reducing manual calculations. Client Billing Report / Shifts Breakdown Help Article | Feb 2026 | | | | |
| Mobile App Login Screen Refresh | Mobile App | Updates mobile login screen with new design, refreshed visuals, and clear region selector. ShiftCare Login Page Help Article | Feb 2026 | | | | |
| Smart Match: Include Admin Roles | Client/Carer Matching | Includes admin roles in carer–client qualification matching, showing only those marked “Available for rostering,” without changing role-based logic. Carer Client Qualification Matching (Smart Match) Help Article | Feb 2026 | | | | |
| Mobile App Onboarding Tutorial Link | Mobile App | Add a mobile app tutorial link to onboarding and download pages, improving first-time staff experience and reducing support questions. Staff Onboarding Help Article | Feb 2026 | | | | |
| Billing Contacts by Payment Type | Pricebooks | Enables mapping of billing contacts to payment types, improving invoice accuracy and clarity while maintaining existing invoicing behavior. Split Invoicing by Payment Type Help Article | Feb 2026 | | | | |
| Parent Menu Auto-Navigates to First Child | BAU | Clicking a parent menu now auto-opens its first child page, speeding navigation and improving content discoverability. Quick Start Guide Help Article | Feb 2026 | | | | |
| Shift Save Draft & Publish Action | Scheduling | Introduces a grouped Save action for shifts, letting schedulers save as draft or publish immediately when “Publish Shifts” is enabled. Publish Shifts Help Article | Feb 2026 | | | | |
| Clock In/Out Variance Enhancements | Reporting | Enhance Clock In/Out variance tracking with staff/client filters, early clock-out alerts, and email notifications for faster exception management. Multiple docs Help Article | Feb 2026 | | | | |
| Mobile App QR in Onboarding Screens | Documentation | Moves Mobile App Download prompt into onboarding, preventing interruptions and improving Product Tour completion for new trial users. Staff Onboarding Help Article | Feb 2026 | | | | |
| IP-Based Regional Redirect | Scheduling | Extends ShiftCare’s geo-detection popup and redirect to all regions, guiding users to the correct regional signup based on IP. ShiftCare Login Page Help Article | Feb 2026 | | | | |
| Staff Document Expiry Report: All Plans | Reporting | Makes the Staff Document Expiry report available to all plans, adding a direct link under “Reports” in the left menu. Using the Report Hub Help Article | Feb 2026 | | | | |
| ShiftCare iPad Optimisation | Mobile App | ShiftCare app now auto-fits to iPad screens, eliminating manual zooming for a smoother, faster user experience. Supported Platforms and Operating Systems Help Article | Feb 2026 | | | | |
| Scheduler Monthly View: Client List UI | Scheduling | Quickly access and navigate the Scheduler Monthly View with new calendar shortcuts, client search, and next/previous controls for faster planning. Scheduler - Interface and Navigation Help Article | Feb 2026 | | | | |
| New US Healthcare Roles | Client Profile | Expands healthcare team role options for US and Canada, improving clarity and consistency without changing system behaviour or permissions. Adding and Managing Client Profiles (NA) Help Article | Feb 2026 | | | | |
| Client Contact: Preferred Method Selector | Client Profile | Adds a visual Preferred Method selector in contacts, letting admins indicate preferred ways to reach clients without affecting system behaviour. Adding and Managing Client Profiles Help Article | Feb 2026 | | | | |
| Feature Settings: Hide Modules for Trials | BAU | Introduce a Feature Settings page with master toggles, letting Admins enable or hide modules for simpler, focused, and customizable user experiences. Managing Feature Settings Help Article | Feb 2026 | | | | |
| Non-Shift Invoice Export Integrations | Integrations | Updates integrations to support non-shift invoices from Task Management in invoice exports. Task Management Help Article | Jan 2026 | | | | |
| Invoice List Endpoint - New Fields (V3) | Integrations | Adds new fields to the Invoice List endpoint: Facility External ID and Pricebook External ID on invoice item payloads. | Jan 2026 | | | | |
| Complete Client Report Export | Reporting | Generate complete client reports instantly with secure, filterable exports, bringing key records together for faster reviews and confident compliance. Client Full Report Help Article | Jan 2026 | | | | |
| Task Response Logging & Completion Controls | Care Management | Adds configurable task completion controls to prevent overwriting responses, preserving history, improving auditability, and supporting compliance. | Jan 2026 | | | | |
| Comments on Incomplete Tasks | Care Management | Allows carers to comment on incomplete tasks, providing context without marking them complete, with comments visible in logs and exports. Completing Care Plan Tasks and Goals in the App Help Article | Jan 2026 | | | | |
| Care Plan Focus Area Character Limit Increase | Care Management | Update word limit for care plan focus area to 10,000 characters. Managing Care Plans Help Article | Jan 2026 | | | | |
| Main Menu Navigation Updates | Scheduling | Update the main navigation menu by moving Messages higher for better discoverability, and relocating eMAR into Account Settings. Quick Start Guide Help Article | Jan 2026 | | | | |
| Progress Note Client Visibility in Event Logs | Care Management | Updates carer app to log whether progress notes in group shifts are for individual or all clients, improving context and clarity. Add Progress Notes/Feedback/Incident/Care Notes Help Article | Jan 2026 | | | | |
| Configurable Work Hour Caps & Enforcement | Scheduling | Introduces configurable work hour caps with optional enforcement, letting admins and staff limit weekly or fortnightly hours for compliance and preferences. | Jan 2026 | | | | |
| Product Tours (Phase 1) | Scheduling | Adds updated product tours in ShiftCare, guiding new US users through basic platform setup via Intercom walkthroughs. | Jan 2026 | | | | |
| UK Medication Management - Routes & Forms | Care Management | Addition of Routes and Forms to medication management. | Jan 2026 | | | | |
| UK Full Client Report Export (Phase 2) | Client Profile | Generate complete client reports instantly with secure, filterable exports, bringing key records together for faster reviews and confident compliance. Client Full Report Help Article | Jan 2026 | | | | |
| EVV & Invoices Menu Restructure with Disabled-State Guidance | Scheduling | Promotes EVV to a top-level menu, renames Invoices to eBilling, and adds guidance when EVV isn’t enabled for US users. | Jan 2026 | | | | |
| Default Qualification Categories per Region | Scheduling | Introduces eight default qualification categories per region, with region-specific qualifications and configurable expiry and attachment requirements. Carer Client Qualification Matching (Smart Match) Help Article | Jan 2026 | | | | |
| Billing Report - Exclude Cancelled Shift Amounts | Invoicing | Billing reports now exclude cancelled-without-charge shifts from totals, with an option to hide cancelled amounts across reports and exports. | Jan 2026 | | | | |
| Scheduler - Monthly View Dropdown | Scheduling | Add Monthly view option to the dropdown in the scheduler. | Jan 2026 | | | | |
| US Main Menu Label Updates | Scheduling | Updates main menu labels for clarity: “Pay Groups” → “Pay Groups / Rates” and “Prices” → “Price Books,” no functional changes. Setting up Price Books and Prices (NA) Help Article | Jan 2026 | | | | |
| Scheduler - Multi-Shift Type Filter | Scheduling | Enables selecting multiple shift types in the Scheduler filter, improving visibility while retaining “All Types” as the default. | Jan 2026 | | | | |
| Incident Tickets Export (CSV & PDF) | Incident Tickets | Adds CSV and PDF export for incident tickets, enabling single or bulk exports for easier reporting, sharing, and audit compliance. | Jan 2026 | | | | |
| Facility View - Ignore Staff Count Option | Scheduling | Updates Facility View so “Staff Coverage not met” alerts are hidden when “ignore staff count” is enabled on a shift. | Jan 2026 | | | | |
| Show Fund Name on Invoice Line Items | Invoicing | Adds option to display Fund Name on invoice line items, showing the exact entered value from the pricebook without modification. Invoice Default Description Item Customisation Help Article | Jan 2026 | | | | |
| Invoice Preview - Email Button Tooltip | Invoicing | Adds a tooltip to the invoice preview “Email” button, warning that clicking sends the invoice immediately, reducing accidental sends. | Jan 2026 | | | | |
| Incident Reports - Private Mode Toggle | Incident Tickets | Adds a “Private Mode” toggle for incident reports, letting admins hide incidents from other carers in the mobile app when disabled. | Jan 2026 | | | | |
| MYOB Staff/Client External References | Integrations | Replicates Staff/Client External Reference (exRef) management for the MYOB integration, aligning it with existing Xero and other integrations. Getting Started with MYOB Integration Help Article | Jan 2026 | | | | |
| ShiftCare Google Calendar Integration | Integrations | Integrates ShiftCare with Gmail, enabling real-time calendar sync for shifts, meetings, and tasks for staff and admins. Google Calendar Integration Help Article | Jan 2026 | | | | |
| EVV Visit Log Retrieval | Integrations | Adds EVV Logs retrieval, enabling users to access visit logs directly from the EVV Report page. Managing Visits with EVV Reporting Help Article | Jan 2026 | | | | |
| EVV Visit Resubmission | Integrations | Adds EVV visit resubmission, enabling users to resend previously accepted visits for processing. Managing Visits with EVV Reporting Help Article | Jan 2026 | | | | |
| Auto-Submit Verified EVV Visits | Integrations | Introduces auto-submission of verified EVV visits to state aggregators, reducing manual admin work while maintaining full compliance. Managing Visits with EVV Reporting Help Article | Jan 2026 | | | | |
| Medication Management & Tracking - Phase 2 | Admin | ShiftCare's enhanced Medication Management delivers powerful reporting, smarter workflows, and greater accuracy — supporting safer, more efficient care delivery. | Dec 2025 | | | | |
| Forms Reporting Enhancements (Phase 1) | Forms | Enhances forms response tables with customisable columns, dynamic sorting and filtering, while respecting permissions for efficient large-scale data analysis. Creating and Managing Custom Forms Help Article | Dec 2025 | | | | |
| Carer-Client Qualification Matching (Phase 1) | Scheduling | Introduces Phase 1 of carer–client qualification matching, limiting rostering to staff meeting client-required qualifications and competencies. Carer Client Qualification Matching (Smart Match) Help Article | Dec 2025 | | | | |
| Mobile App Version Enforcement | Mobile App | Enforces mobile app updates, blocking staff on versions over 30 days old to ensure security, compliance, and accurate care delivery. Supported Platforms and Operating Systems Help Article | Dec 2025 | | | | |
| Carer Desktop & iPad Experience Enhancements | Scheduling | Enhances desktop and iPad experience for carers with in-scheduler forms, client list, details, and clock in/out. | Dec 2025 | | | | |
| AU Date Format Standardisation (DD/MM/YYYY) | Forms | Updates all AU accounts to display dates in DD/MM/YYYY format, including form exports, replacing the current US-style format. | Dec 2025 | | | | |
| Oregon EVV CSV Export Compliance | Integrations | Enables Oregon-compliant EVV CSV exports, adding Provider Service Location and State Client IDs, updating download workflow, and filtering statuses. Setting Your Account up for EVV - Oregon (eXPRS) Help Article | Dec 2025 | | | | |
| Invoice List Payment Type Filter | Invoicing | Adds ability to filter invoices by payment type on the Invoice List page for easier viewing and exporting. Invoice List Page Help Article | Dec 2025 | | | | |
| Self-Service API Key Management | Integrations | Enables self-service API key generation, allowing users to create and manage their own API keys independently. Managing API Keys Help Article | Dec 2025 | | | | |
| QuickBooks Online Invoice Export (UK & AU) | Integrations | Adds QuickBooks Online invoice export support for UK and AU regions. | Dec 2025 | | | | |
| Split Funding Periods for NDIS Compliance | Client Profile | Introduces Split Funding Periods, letting providers allocate client funds into custom periods with automatic rollovers, ensuring NDIS Section 33 compliance. Managing Split Funding Periods Help Article | Dec 2025 | | | | |
| Billable Tasks Automation (Phase 2) | Reporting | Turn completed tasks into billable revenue automatically—Task Management Phase 2 streamlines invoicing and boosts operational efficiency. Task Management Help Article | Dec 2025 | | | | |
| Medication Management & Tracking Enhancements (Phase 2) | Care Management | ShiftCare’s enhanced Medication Management delivers powerful reporting, smarter workflows, and greater accuracy — supporting safer, more efficient care delivery. | Dec 2025 | | | | |
| Carer Web Clock In/Out | Staff Experience | Desktop Clock In/Out lets staff record their shifts directly from the web. Clocking In and Out of Shifts from the Web Help Article | Nov 2025 | | | | |
| Invoice list page - Client Name Filter | Invoicing | Easily select multiple clients at once with the new multi-select filter in invoicing. | Nov 2025 | | | | |
| Smart Location Search (Google Maps) | Admin | Entering shift locations is easier than ever with Smart Location Search, letting you pick businesses, parks, and landmarks directly from Google Maps. Understanding Shift Locations Help Article | Nov 2025 | | | | |
| Add teams filter to client documentation activity report & client document expiry | Admin | Filter activity, document expiry, and client reports by team for efficiency. | Nov 2025 | | | | |
| Invoice list page - filter by payment type | Invoicing | Assign invoices automatically to NDIA, Plan Manager, or client. | Nov 2025 | | | | |
| Configurable work hour caps with enforcement toggle | Admin | Enforce flexible work hour limits for Student Visa and part-time staff. | Nov 2025 | | | | |
| Task Management phase 2 | Admin | Convert completed tasks to billable revenue with pricebooks, NDIS rates, and invoicing. | Nov 2025 | | | | |
| Clarify Form Distribution to Teams | Forms | Select, review, and control which clients and staff receive forms. Creating and Managing Custom Forms Help Article | Nov 2025 | | | | |
| Admin Mobile App phase 2 | Mobile | Added Admin drawer, navigation bar, client/staff lists, and direct timesheet access. | Nov 2025 | | | | |
| Data access privileges | Admin | Expanded access control with team/time-based rules, updated client and staff visibility logic. | Nov 2025 | | | | |
| Overtime Shift Tagging | Admin | Manually flag overtime shifts for accurate hours, cleaner schedules, and compliant payroll giving schedulers full control over exceptions. Manual Overtime Tagging Help Article | Nov 2025 | | | | |
| EVV Dashboard | EVV | EVV dashboard adds six interactive status tiles, showing event counts and enabling single or multi-tile filtering for faster insights. Managing Visits with EVV Reporting Help Article | Nov 2025 | | | | |
| EVV Wisconsin & North Carolina | EVV | Seamlessly capture and verify visits in Wisconsin, North Carolina, and Colorado | Nov 2025 | | | | |
| Clarify Form Distribution to Teams | Teams | Improve form sending clarity by showing staff and clients separately, reducing confusion and enabling controlled recipient selection. Creating and Managing Custom Forms Help Article | Oct 2025 | | | | |
| Enforce 2FA for owner and all staff access | Security | Adds mandatory Two-Factor Authentication for staff and account owners, improving security, compliance, and protection of sensitive data across all accounts. | Oct 2025 | | | | |
| Offline App Functionality | Mobile | Allows carers to view shifts, clock in/out, and create notes offline, ensuring seamless care delivery without internet access. Using Offline Mode in the Mobile App Help Article | Oct 2025 | | | | |
| Client Profile Updates | Admin | Person-Centred Care Plans capturing individual needs, goals, and preferences. Adding and Managing Client Profiles Help Article | Oct 2025 | | | | |
| New Filter Options in Client Notes | Care Management | Staff can now filter client notes to view only the ones they've authored — reducing noise, speeding up audits, and making case reviews easier. Managing Client Communications and Progress Notes: Read, Edit, Export, and Print Help Article | Sep 2025 | | | | |
| Group Clients in Teams | Teams | Team Management now supports clients as well as staff — making it easier to organise, schedule, and manage group programs or shared care in one place. Teams Help Article | Sep 2025 | | | | |
| MYOB - Payment Synchronisation | Integration | Invoice payments from MYOB now sync back into ShiftCare automatically. Keeping records accurate, reducing reconciliation headaches, and giving Finance & Admin teams real-time visibility on paid invoices. | Sep 2025 | | | | |
| Xero - Cost Centres | Integration | Easily sync cost centres with Xero using tracking categories — by Client, Price Book, or Shift Type — for smarter reporting and accounting | Sep 2025 | | | | |
| Audit Trails | Security | Track every change to teams — from creating and editing to attaching or removing clients and staff — with a full audit trail for compliance and transparency. Activity Logs and Shift Tracking Help Article | Sep 2025 | | | | |
| Service & Price Book Controls | Scheduler | Set strict limits on which services and price books are linked to a client — preventing mistakes like attaching the wrong service or price book. | Sep 2025 | | | | |
| QuickClaim Integration | Integration | Submit and manage claims seamlessly with integrated Quickclaim support in ShiftCare. License required for QuickClaim. QuickClaim Integration Help Article | Sep 2025 | | | | |
| Support At Home (SaH) - Phase 2 Budgets | SaH | Easily manage home care budgets, generate clear client statements, and streamline workflows for self-managed clients | Sep 2025 | | | | |
| Incident Management - Exports | Advanced Incident Management | Easily export incidents. Whether individual, bulk, or selected — straight to CSV or PDF for reporting and compliance | Sep 2025 | | | | |
| Mileage Tracking | Mobile | Admins can now choose to hide or show mileage fields. Like the start point, for cleaner, case-by-case tracking. GPS Mileage Tracking in the Mobile App Help Article | Sep 2025 | | | | |
| Job Board - Updates | Job Board | The Mobile app now flags overlapping shifts on the Job Board. showing a clear alert and displaying the apply button to prevent double-bookings, save time, and cut admin headaches. | Sep 2025 | | | | |
| Job Board: Shift & Bonus pay rates | Job Board | Carers can now see total pay and one-off shift bonuses upfront. Giving full transparency on earnings and clear incentives to pick up shifts. | Sep 2025 | | | | |
| Print Calendar for Client/Staff | Communication | Print weekly staff or client schedules in a clear calendar view, optimized for A4. Printing Client and Staff Calendars and Schedules Help Article | Sep 2025 | | | | |
| Signatures on clock out | Admin | Admins can now require signatures at clock-out. From the client, carer, or both, to ensure compliance on every shift. | Sep 2025 | | | | |
| Task management | Admin | Create client-specific task checklists with time tracking, billable options, and compliance visibility. | Sep 2025 | | | | |
| Shift change family/client notifications | Communication | Easily keep families and clients in the loop with automatic shift change alerts. Fully configurable with your own triggers and content. | Sep 2025 | | | | |
| Filters on incidents & download PDF's | Admin | Export single or bulk incident tickets as CSV or PDF for audits, records, and sharing. | Sep 2025 | | | | |
| eMAR Medication Tracking - Phase 1 | Admin | Admins can now centrally manage medications. Tracking, logging, and reporting client doses, outcomes, and compliance across every shift. | Sep 2025 | | | | |
| Staff Timesheets in mobile | Mobile | Staff can now access their timesheets directly in the app — view them by valid pay periods (like fortnightly) and check statuses such as Approved, Pending, or Rejected. | Sep 2025 | | | | |
| 2FA | Security | Two-Factor Authentication (2FA) in the ShiftCare mobile app, making logins simpler, more secure Two Factor Authentication (2FA) Help Article | Sep 2025 | | | | |
| Single Sign On (SSO) | Security | Log in to ShiftCare using Single Sign-On (SSO) with providers like Azure AD and others. Making access seamless, secure, and hassle-free for your whole team Single Sign-On (SSO) Setup with ShiftCare Help Article | Sep 2025 | | | | |
| Incident Management - Advanced Filters | Advanced Incident Management | Apply powerful global filters (like Assignee, Priority, NDIS Status, Staff/Client involved, custom date ranges, and more) across all ticket views for faster, smarter searching. | Sep 2025 | | | | |
| Job Board Updates | Job Board | Staff can now apply for shifts even if they conflict — giving managers more flexibility in scheduling and approvals. Managing the Job Board Help Article | Sep 2025 | | | | |
| EVV | EVV | Continuous improvements to EVV functionality to help providers reduce error rates. Managing Visits with EVV Reporting Help Article | Sep 2025 | | | | |
| Colorado EVV | EVV | Seamlessly capture and verify visits in Colorado through Sandata. Setting Up Your Account for EVV - Ohio & Colorado Help Article | Sep 2025 | | | | |
| HubSpot Integration | Integration | Automatically import client contact details and associated items on certain sales stages Getting Started with HubSpot Integration Help Article | Aug 2025 | | | | |
| Care Plans | Integration | Integrated care plans link goals, tasks, reporting for client-focused delivery Managing Care Plans Help Article | Aug 2025 | | | | |
| Admin App | Mobile | Mobile admin app gives real-time alerts, task control, shift management Using the Mobile App as an Admin Help Article | Aug 2025 | | | | |
| Incident ticket access | Mobile | Allow all office roles to access incident tickets like admins can | Aug 2025 | | | | |
| Recurring shifts in Job Board | Rostering | Publication to Job Board of the entire recurring shift | Aug 2025 | | | | |
| Availability management | Rostering | Allow staff to enter once off and recurring availability to better aid in manual and automated rostering | Aug 2025 | | | | |
| Archive Client | Account | Archive client and auto remove all future shifts Archive and Unarchive Clients Help Article | Aug 2025 | | | | |
| Remove restrictions on service period | Account | Enable backdated service periods and start before quote expiry | Aug 2025 | | | | |
| Exclusion list for support workers | Account | Prevents client-staff conflicts, ensures preferences, reduces high-risk errors | Aug 2025 | | | | |
| Report Hub Phase 2 | Reporting | Added Shift Details, Pay Review, and Human Capital Variance reporting. Using the Report Hub Help Article | Aug 2025 | | | | |
| Mileage Verification Phase 1 | Invoicing | First release of automated mileage verification Mileage Verification Help Article | Aug 2025 | | | | |
| Break Time Tracking | Mobile | Track, enforce, and record both paid and unpaid breaks for staff Setting Up and Managing Break Time Tracking Help Article | Aug 2025 | | | | |
| MYOB Integration | Integration | Save time with MYOB integration, import staff/clients, map pay categories, and export invoices and timesheets. Getting Started with MYOB Integration Help Article | Jul 2025 | | | | |
| Bulk Update Staff Profiles via CSV | Account | Update multiple staff profiles instantly with a downloadable CSV, edit, re-upload, and go. Import and Update Client/Staff via CSV Help Article | Jul 2025 | | | | |
| Staff Unavailability Management | Rostering | Staff can now submit unavailability in the app; admins are alerted during rostering to avoid conflicts. Multiple docs (Scheduler and mobile app) Help Article | Jul 2025 | | | | |
| Shift Instructions | Rostering | Critical shift notes now display clearly in a bold banner, making vital info unmissable for carers. Accessing the Schedule, Shift Details, and Timesheets in the Mobile App Help Article | Jul 2025 | | | | |
| Report Hub | Reporting | Get instant access to key operational insights, track expiring shifts, documents, and time variances in one streamlined dashboard. Using the Report Hub Help Article | Jul 2025 | | | | |
| EVV Ohio Support | Integration | ShiftCare now supports Medicaid-compliant EVV submissions for Ohio providers via Sandata integration. Setting Up Your Account for EVV - Ohio & Colorado Help Article | Jul 2025 | | | | |
| EVV BAU Improvements | Account | Resubmit visits faster, bulk resolve changes, and access internal EVV logs, streamline compliance and corrections. Managing Visits with EVV Reporting Help Article | Jul 2025 | | | | |
| NDIS Price Guide 2025-26 | — | available, ensuring immediate compliance with updated rates. | Jul 2025 | | | | |
| Shift Instructions Evolution | Mobile | Shift instructions clearly visible through highlighted banners, improving clarity and ensuring critical details aren't missed. Manual Overtime Tagging Help Article | Jul 2025 | | | | |
| Bulk Cancel Shifts | Rostering | Cancel multiple shifts at once to save scheduling time. Bulk Cancelling Shifts Help Article | Jul 2025 | | | | |
| Bulk Assign Forms | Forms | Instantly assign forms to multiple clients at once, reducing manual work. Shift Related Forms Help Article | Jul 2025 | | | | |
| Client Service & Pricing Limits | Invoicing | Create price and service limits for individuals clients. | Jul 2025 | | | | |
| Job Board - Notifications | Rostering | Notify unsuccessful applicants of their status. Send admins an email summary of all applicants. | Jul 2025 | | | | |
| Recurring shift | Rostering | Extend recurring shifts up to 36 months. | Jul 2025 | | | | |
| Mobile App - Client Notes | Mobile | Option to hide note headings in the mobile app. | Jul 2025 | | | | |
| Split Invoicing | Invoicing | Split invoices by funding source and payment type. Split Invoicing by Payment Type Help Article | Jul 2025 | | | | |
| Multi-Tax Rates | Invoicing | Support multiple tax rates and configuration. Setting Up and Customising Your Invoice Settings Help Article | Jul 2025 | | | | |
| Shift Activity Log | Rostering | The Activity Log now provides detailed tracking for all shift changes, so you can see every update, from allowances and addresses to shift times and more. You can filter by resource type to focus on shift-related activity, and view exactly what changed, who made the update, and when it happened. Activity Logs and Shift Tracking Help Article | Jun 2025 | | | | |
| Family Portal | Communication | Get real-time visibility into your care team's schedules, shifts, and service updates, all in one secure, cloud-based platform. Multiple docs (staff and family members) Help Article | Jun 2025 | | | | |
| Mobile Admin | Account | Mobile-responsive admin features are now live. Manage cancellations, schedules, clients, and staff easily on the go. Using the Mobile App as an Admin Help Article | May 2025 | | | | |
| Custom Roles Data Access | Security | Designed to support the unique requirements of allied health professionals, this feature allows administrators to create custom roles with tailored data access permissions, ensuring secure and relevant access for each team member. How to Create a New Custom Role in ShiftCare Help Article | May 2025 | | | | |
| NDIS claiming | Integration | Pace Proda integration - submit claims directly to the NDIA without downloads or manual handling. | May 2025 | | | | |
| Auto Save Drafts | Communication | Store progress notes drafts in local storage and auto save. Auto-Save Drafts (Mobile App) Help Article | May 2025 | | | | |
| Quoting | Invoicing | Create branded sales quotes, care plans, and service agreements - sent instantly when requested. Quotes Help Article | Apr 2025 | | | | |
| Incident Form Type | Forms | Automate your incident management workflow with the new Incident Form type. Create custom forms which automatically create an Incident ticket when a response is received Incident Management — Forms and Tickets Help Article | Mar 2025 | | | | |
| Forms Response Export | Forms | Users can now view form responses in a table format and export in PDF or CSV format Exporting Forms Help Article | Mar 2025 | | | | |
| Quotes - Public Holidays | Reporting | Generate a detailed quote with account price books and send it to clients and their contacts. Assign funds used, include recurring services with automatic cost calculations, and attach necessary forms or service agreements. Recipients can review, complete forms, and accept quotes seamlessly. | Mar 2025 | | | | |
| Funds Balance Alerts | Client Funding | Keep track of your funds with ease—get alerted when a client's fund balance falls below 50% or is nearing expiry, so you can plan ahead with confidence! Funds Management Help Article | Mar 2025 | | | | |
| Staff Shift Decline | Communication | Staff can now decline an accepted shift, with the workflow automatically updating to reflect changes. This makes it easier for staff to manage their availability while keeping schedulers informed in real time Accessing the Schedule, Shift Details, and Timesheets in the Mobile App Help Article | Mar 2025 | | | | |
| Soft Clock in/Out on Mobile | Mobile | Allow staff to clock in and out outside of a designated location radius and the ability to configure notification when it occurs | Mar 2025 | | | | |
| Smart Pay Management | Invoicing | ShiftCare's new pay rate management system allows agencies to set pay rates for ShiftCare Pay Groups and control the rate on a per-shift basis, ensuring accurate cost calculation for every shift. Getting Started With Smart Pay Management in North America Help Article | Mar 2025 | | | | |
| EVV Pennsylvania | Account | Shiftcare's end-to-end EVV solution is now available for Pennsylvania (Sandata only). This allows you to seamlessly capture electronic visit verification (EVV) data with incorporated mobile GPS-based tracking within the ShiftCare staff app. Remain compliant with federal and state requirements and other compliance needs. Setting up your account for EVV - Pennsylvania (Sandata) Help Article | Mar 2025 | | | | |
| Messaging | Communication | With messaging available on both mobile and desktop, team members can communicate seamlessly no matter where they're working. Instant Messaging Help Article | Feb 2025 | | | | |
| Onboarding Form + Staff List Bulk Actions | Account | Ability to send an onboarding form to Staff, allowing the user to fill in their personal details and populate their Staff profile Staff Onboarding Help Article | Feb 2025 | | | | |
| Apply Client Related Forms to All Shifts | Rostering | When assigning a form to a client profile, the user will have the option to include the form to all of existing shifts for that client Shift Related Forms Help Article | Feb 2025 | | | | |
| Discovery Modal Self-Service | Reporting | A refreshed navigation experience with a sleek, user-friendly discovery modal, making it even easier to explore new features and access key workflows. | Feb 2025 | | | | |
| Dashboards | Reporting | Gain instant visibility into operations, workforce capacity, and care quality - helping you make informed decisions without the hassle of spreadsheets or third-party tools. Navigating the Dashboard Help Article | Feb 2025 | | | | |
| Data Access Restrictions | Account | Limit Data that each role can view in the platform. Ability to configure the following data for each role: Staff Details, Client Details, Client Communications, Client Forms How to Create a New Custom Role in ShiftCare Help Article | Feb 2025 | | | | |
| Staff Onboarding | Account | Designed to streamline the onboarding process, this allows new staff to complete their own onboarding tasks directly within ShiftCare. From filling out personal details to uploading necessary documents, the process is simplified, saving time and reducing administrative burden while ensuring compliance. Staff Onboarding Help Article | Feb 2025 | | | | |
| Public Holidays By Locations | Rostering | This feature allows health professionals to set and view public holidays based on specific locations, ensuring accurate and region-specific rostering. This simplifies shift planning and enhances scheduling accuracy across multiple locations. | Feb 2025 | | | | |
| Staff Shift Decline | Rostering | Staff can now decline an accepted shift, with the workflow automatically updating to reflect changes. This makes it easier for staff to manage their availability while keeping schedulers informed in real time. Accessing the Schedule, Shift Details, and Timesheets in the Mobile App Help Article | Feb 2025 | | | | |
| SCHADS Phase 2 (All Rules) | Account | Full support for SCHADS award rules, including allowances and compliance for 24-hour shifts, ensuring accurate payroll calculations. SCHADS Interpretation in Scheduler Help Article | Jan 2025 | | | | |
| Integrations Marketplace | Integration | A centralized location to easily explore, manage, and activate integrations, making it seamless to connect ShiftCare with the tools and systems you already use. ShiftCare Integrations Marketplace Help Article | Jan 2025 | | | | |
| Xero - Disconnect/Connect Staff and Clients | Integration | Enhanced Xero integration with the ability to connect or disconnect staff and clients at any time, giving you greater control over data syncing and payroll management. | Jan 2025 | | | | |
| Staff Document Uploads | Account | New staff can upload their own documents via the mobile app, reducing admin workload and automatically saving files to their staff profile. Staff access on app to view their documents Help Article | Dec 2024 | | | | |
| Awards Warnings (SCHADS) V1 | Account | The Industry Award feature alerts admins to shift rule breaches, starting with SCHADS Awards, and is designed to support other awards in the future. SCHADS Interpretation in Scheduler Help Article | Dec 2024 | | | | |
| Need to Know Information on Mobile | Mobile | Ensure staff confirm they have read and understood essential client information before clocking into a shift. Client Need to Know Pop-up Help Article | Dec 2024 | | | | |
| Employment Hero HR Integration | Integration | Simplify HR and payroll management with quick and easy staff syncing, streamlined onboarding, and seamless payroll processing. Getting Started with Employment Hero HR Integration Help Article | Dec 2024 | | | | |
The Client Full Audit Report export now bundles the new Care Plans PDF, giving providers a complete client record in a single audit-ready document.
Basic, Professional, Premium, Enterprise
Two new invoice tokens restore the kilometre count and real per-kilometre rate on invoice lines under NDIS notional pricing, giving clients and families transparency on mileage charges without breaking compliance.
Basic, Professional, Premium, Enterprise
US price books can now configure Payer, Program, HCPCS and modifier billing fields whether or not a service requires EVV, so those values stay editable and persist independently of the EVV toggle.
Basic, Professional, Premium, Enterprise
Coordinators can select many shifts and change staff, client, type, time, address or status in one reviewed action with a plain-language impact summary, turning disrupted-roster recovery into a single step.
Basic, Professional, Premium, Enterprise
The mobile shift screen adds a Clients directory, split task views, a combined Care Notes & History screen and a location card with in-app map, giving carers a clearer in-shift experience.
Basic, Professional, Premium, Enterprise
Authorized admins can export a chat channel's full message history to a downloadable file, giving providers a reliable way to produce conversations for audits, incident reviews and records requests.
Basic, Professional, Premium, Enterprise
A new V3 endpoint raises an invoice for a single client with server-side pricing, idempotency and async job tracking, letting integrations create invoices programmatically to the cent.
Basic, Professional, Premium, Enterprise
Shift costing access becomes role-assignable across No, Limited and Full access modes through Roles & Permissions, replacing owner-only visibility so providers control exactly who sees shift financials.
Basic, Professional, Premium, Enterprise
A per-state HCBS billing export path lets US Medicaid providers generate the flat files their state aggregators require, starting with Colorado end-to-end ahead of Ohio and Pennsylvania.
Basic, Professional, Premium, Enterprise
The job board regains a visible entry point, clearer team-and-criteria controls and direct applicant assignment from the simple editor, making it far easier for coordinators to post and fill open shifts.
Basic, Professional, Premium, Enterprise
US accounts now get shift costing computed from ShiftCare's own pay rates and allowances, feeding the same scheduler and report surfaces AU uses, with clear reasons when a shift can't be costed.
Basic, Professional, Premium, Enterprise
An AI completeness coach reviews care notes as staff write them and prompts for missing detail, helping carers capture richer, audit-ready documentation at the point of care.
Basic, Professional, Premium, Enterprise
A new V3 endpoint lets integrators discover exactly what's invoiceable for a client and period — shifts and non-shift billables as typed line items — laying the read foundation for API-driven invoicing.
Basic, Professional, Premium, Enterprise
AI agents can now edit and cancel shifts through ShiftCare's MCP tools using the V3 API, extending automated scheduling actions beyond read-only access under granular permissions.
Basic, Professional, Premium, Enterprise
Support at Home Quickclaim transactions can now carry field item descriptions and unit types, capturing the extra detail Services Australia requires so claims submit cleanly.
Basic, Professional, Premium, Enterprise
Chat gains threaded replies, @mentions, online-status indicators and message search, so care teams can hold focused conversations and quickly find people and past messages.
Basic, Professional, Premium, Enterprise
New clients now default to the account's global pricebook with an explicit override at creation and CSV import, replacing the silent first-pricebook guess that often flowed the wrong price into shifts and invoices.
Basic, Professional, Premium, Enterprise
A new per-role permission hides staff pay rates and the shift cost, revenue and margin figures from selected roles across the admin UI, letting providers restrict who sees sensitive financials.
Basic, Professional, Premium, Enterprise
Account owners see revenue, cost and margin on shift tiles directly in the scheduler, with per-worker margin summaries, so they can gauge shift profitability while they roster.
Basic, Professional, Premium, Enterprise
Quick Shifts moves the client name to the header with inline edit and splits saving into Save as draft and Save & publish, giving schedulers faster, clearer control over new shifts.
Basic, Professional, Premium, Enterprise
The scheduler gains power-user upgrades that speed up rostering for high-volume coordinators, letting them build and manage complex schedules with far fewer clicks.
Basic, Professional, Premium, Enterprise
Staff can start ad-hoc group chats with multiple colleagues, name the conversation and add or remove participants, making it easier for care teams to coordinate around a client.
Basic, Professional, Premium, Enterprise
A new scheduler setting leaves the pricebook blank on shift creation and warns before saving without one, so schedulers deliberately choose the right pricebook instead of accepting a silent default.
Basic, Professional, Premium, Enterprise
Providers can log, triage and resolve client complaints in-platform with a register, guided intake stepper, lifecycle statuses and CSV export, helping admins meet NDIS complaint-handling obligations.
Basic, Professional, Premium, Enterprise
A new report shows how much of each client's service authorizations has been used against thresholds, surfacing over-, near- and expired-funding so admins can act before authorizations run out.
Basic, Professional, Premium, Enterprise
A new Shift Progress compliance report shows whether staff completed and documented their shifts over a period, giving admins a single view to evidence service delivery and follow up gaps.
Basic, Professional, Premium, Enterprise
A new max 4-weekly hours cap sits alongside the daily, weekly and monthly limits, enforcing or warning on a rolling 28-day window so rosters match providers' true four-week cycles.
Basic, Professional, Premium, Enterprise
Selecting invoices on the dashboard reveals a bulk toolbar to email, void, print or export them in one action, with a clear success-and-failure summary, saving billing admins from repetitive one-by-one work.
Basic, Professional, Premium, Enterprise
Five summary cards — Near Limit, Expired Funds, Low Balance, Upcoming Renewals and Rollover Active — sit atop the authorization report and respond to filters, helping admins spot funding risks at a glance.
Basic, Professional, Premium, Enterprise
Client funding now shows Accounts and Projected Balance sourced directly from QuickClaim, giving admins an accurate, up-to-date view of each care recipient's remaining Support at Home funds.
Basic, Professional, Premium, Enterprise
Admins can post to a company-wide broadcast channel that every staff member automatically joins, so important announcements reach the whole team with a push notification while staff read and react without replying.
Basic, Professional, Premium, Enterprise
A scheduled reconciliation backstops Xero and MYOB webhooks, applying any missed payments and recording how each one synced, so admins can trust that invoice payments always reach ShiftCare.
Basic, Professional, Premium, Enterprise
Auto-approved timesheets are now clearly labelled, so admins can tell at a glance which entries were approved automatically versus manually.
Basic, Professional, Premium, Enterprise
Single sign-on now works for all Cloud Assess accounts, including those connected manually, so staff get seamless access regardless of how the account was set up.
Premium, Enterprise
Cloud Assess accounts can be provisioned automatically with single sign-on built in, giving staff a smoother, ready-to-use connection from day one.
Premium, Enterprise
Admins get an automated email alert when a client authorisation reaches 100% of its price book limit, so they can act before service delivery is blocked.
Basic, Professional, Premium, Enterprise
Store each client's California Regional Center UCI directly on their profile, keeping this lifelong identifier on hand for Regional Center billing.
Basic, Professional, Premium, Enterprise
Clock-in radius settings now display in feet for US accounts, so admins set the right geofence distance without unit confusion.
Basic, Professional, Premium, Enterprise
Active subscribers no longer see the plan upgrade prompt on the billing page, keeping it out of the way for those who have already subscribed.
Basic, Professional, Premium, Enterprise
EVV visit errors are now easier to fix across eight more US states, helping admins resolve compliance exceptions faster.
Basic, Professional, Premium, Enterprise
Make the facility field mandatory when staff create tasks, so every task carries the right cost centre and finance avoids mis-claims.
Basic, Professional, Premium, Enterprise
The Care Signals triage queue gains Acknowledge and Needs Follow Up outcomes, richer signal views, and one-click sharing, helping admins act on client signals faster.
Basic, Professional, Premium, Enterprise
Require a facility when creating shifts, so coordinators always attach the right cost centre and keep scheduling data clean.
Basic, Professional, Premium, Enterprise
The scheduler now shows more staff per page, so coordinators managing large rosters spend less time clicking through pages.
Basic, Professional, Premium, Enterprise
Recurring billing now pro-rates the first invoice to your billing week, so weekly SIL items line up correctly instead of being permanently offset.
Basic, Professional, Premium, Enterprise
Canadian providers can now bill per client instead of per staff member, a better fit for residential and high-needs care with high staff-to-client ratios.
Basic, Professional, Premium, Enterprise
Require a team when posting job board shifts, so multi-location providers keep shifts visible only to the right staff.
Basic, Professional, Premium, Enterprise
Mark qualifications and client document types as mandatory, then view, filter, and report on them across the Document Hub and Compliance Reports.
Multiple documents (staff and clients) Help Article
Basic, Professional, Premium, Enterprise
The mobile app gets refreshed colours and navigation, giving carers a cleaner, easier-to-move-through experience.
Basic, Professional, Premium, Enterprise
The US and Canada trial sign-up is streamlined from up to four pages down to two, getting new users into the product faster.
Basic, Professional, Premium, Enterprise
New client and staff forms no longer default the salutation to 'Mr.', prompting an explicit choice for more accurate records.
Basic, Professional, Premium, Enterprise
A refreshed card-based client profile puts care information front and centre, with a cleaner layout across all tabs.
Basic, Professional, Premium, Enterprise
AI-generated shift summaries pull from incidents, risks, and care notes to give carers a quick brief before every shift.
Premium, Enterprise
Carers clock in and out just once per sleepover block, with all intermediate shift boundaries handled automatically by the system.
Basic, Professional, Premium, Enterprise
Describe the form you need and let AI build it instantly, cutting form setup time from hours to seconds.
Premium, Enterprise
Save custom form report configurations and return to them in one click, making frequently-run reports effortless to repeat.
Professional, Premium, Enterprise
A modern floating sidebar with bookmarks lets you pin your most-used pages for one-click access from anywhere in the app.
Basic, Professional, Premium, Enterprise
Filter the invoice generation page by specific clients to quickly find and process exactly the invoices you need.
Professional, Premium, Enterprise
Xero imports and exports now update their status automatically — no need to click Refresh while waiting for a sync to finish.
Professional, Premium, Enterprise
Access HR profiles, sync staff leave balances, and manage employment records for your whole team — all from within ShiftCare.
Basic, Professional, Premium, Enterprise
Staff qualification records from Employment Hero HR now sync automatically to ShiftCare, keeping compliance documents always up to date.
Basic, Professional, Premium, Enterprise
Automatically bring new clients into ShiftCare from your referral or CRM system via Zapier, with no manual data entry required.
Professional, Premium, Enterprise
The ShiftCare carer and admin apps are now available in French, supporting care teams in French-speaking communities worldwide.
Basic, Professional, Premium, Enterprise
The ShiftCare carer app is now available in German, making it more accessible for German-speaking care workers.
Basic, Professional, Premium, Enterprise
The ShiftCare carer app is now available in Italian, making it more accessible for Italian-speaking care workers.
Basic, Professional, Premium, Enterprise
The ShiftCare carer app is now available in Portuguese, supporting care workers across Portuguese-speaking communities.
Basic, Professional, Premium, Enterprise
The ShiftCare carer app is now available in Chinese, making it more accessible for Mandarin-speaking care workers.
Basic, Professional, Premium, Enterprise
The ShiftCare carer app is now available in Korean, making it more accessible for Korean-speaking care workers.
Basic, Professional, Premium, Enterprise
The ShiftCare carer app is now fully available in Tagalog, making it more accessible for Filipino care workers.
Basic, Professional, Premium, Enterprise
Staff availability now appears as tiles in the multi-staff Scheduler view, making it faster to spot open slots when rostering.
Basic, Professional, Premium, Enterprise
Control exactly who can create, approve, publish, and delete shifts, with optional team-based visibility scoping for large organisations.
Professional, Premium, Enterprise
See staff cost, revenue, and margin directly in shift details and reports, with pay-period filtering to track financial performance.
Professional, Premium, Enterprise
Navigate between staff timesheets with arrows or a search dropdown without losing your current date range or filter settings.
Basic, Professional, Premium, Enterprise
Define rules to automatically approve timesheets that meet your set criteria, reducing manual review time at the end of each pay period.
Basic, Professional, Premium, Enterprise
Carers without GPS can now log travel distances manually, with automatic cap checking and seamless timesheet approval built in.
Professional, Premium, Enterprise
Mark a client as deceased to prevent accidental scheduling and ensure all staff are always aware of their current status.
Basic, Professional, Premium, Enterprise
Print a branded monthly shift schedule for any client — including shift instructions — for easy sharing with families or coordinators.
Basic, Professional, Premium, Enterprise
Import more client data fields via CSV to get new clients set up faster, with significantly less manual data entry.
Basic, Professional, Premium, Enterprise
Import more staff information fields via CSV, making it faster to onboard large care teams with complete and accurate profiles.
Basic, Professional, Premium, Enterprise
ShiftCare now fully supports Electronic Visit Verification requirements for Medicaid home care providers operating in Nevada.
Basic, Professional, Premium, Enterprise
Providers in Colorado can now resolve Electronic Visit Verification errors directly in ShiftCare, reducing compliance delays and claim rejections.
Basic, Professional, Premium, Enterprise
A redesigned visit verification experience for live-in caregivers, giving coordinators clearer visibility and control over EVV compliance for extended-stay shifts.
Premium, Enterprise
Shift instructions now support hyperlinks and file attachments, so support workers can access care plans, policies, and resources directly from their shift view.
Basic, Professional, Premium, Enterprise
An opt-in setting that lets coordinators schedule staff across overlapping shifts — ideal for last-minute reassignments without altering the original shift record.
Basic, Professional, Premium, Enterprise
Form builders can now define dynamic variables that auto-populate fields with client or shift data when a form is completed, reducing manual data entry and improving accuracy.
Premium, Enterprise
A new AI Settings card lets admins connect ShiftCare to external AI assistants (Claude and ChatGPT) via the Model Context Protocol, enabling AI agents to query ShiftCare data directly.
Premium, Enterprise
ShiftCare's MCP server now exposes a curated set of V3 API endpoints, making ShiftCare the first NDIS provider with an MCP server — enabling AI agents to query live care data.
Basic, Professional, Premium, Enterprise
The AI rephrase feature on mobile now works for progress note types that use headings, so support workers can improve the quality of structured notes with a single tap.
Premium, Enterprise
A new AI-generated client summary gives support workers a concise handover brief before a shift — drawing on recent progress notes, care plans, and client history.
Premium, Enterprise
The Invoice List page now includes a Facility filter, so providers managing multiple sites can instantly scope invoices and summary tiles to a single location.
Basic, Professional, Premium, Enterprise
When adding a progress note to a group shift on the web app, coordinators can now select a specific client rather than applying the note to all clients — matching existing mobile app behaviour.
Basic, Professional, Premium, Enterprise
A new account-level setting lets providers make support category a required field on shifts, preventing submissions without a category and enforcing consistent service recording.
Basic, Professional, Premium, Enterprise
AI-powered insights surface patterns in staff declinations — highlighting at-risk staff, peak cancellation windows, and common reasons — so coordinators can act before problems escalate.
Premium, Enterprise
A new Report Hub report providing coordinators with full visibility into office and client-cancelled shifts — covering cancellation reasons, client charging, and rebooking rates.
Basic, Professional, Premium, Enterprise
The reminders system has been rebuilt with a redesigned UI and AI-assisted message generation, supporting multi-channel delivery (email, SMS) and covering new reminder types including forms, quotes, and funds.
Premium, Enterprise
Forms now support dynamic (conditional) questions that show or hide based on previous answers, and coordinators can copy existing forms to speed up template creation.
Professional, Premium, Enterprise
Extended client profile data points are now available across the platform, giving coordinators access to a richer set of client information for more accurate care planning and reporting.
Basic, Professional, Premium, Enterprise
A new Report Hub report giving coordinators visibility into shifts declined by staff — showing who is declining, how much notice they gave, and whether shifts were eventually filled.
Basic, Professional, Premium, Enterprise
Select a facility for a shift without overwriting the client's address, giving teams full scheduling control and flexibility.
Premium, Enterprise
Integrations now fully support the Locations Feature, with accurate timezone-aware date handling across all exports and timesheets.
Multiple docs (QuickBooks, PayCat, EH Payroll, XERO, MYOB) Help Article
Basic, Professional, Premium, Enterprise
Easily upgrade your subscription plan directly within ShiftCare, with a refreshed self-service subscription management experience.
Managing Your Subscription Help Article
Basic, Professional, Premium, Enterprise
Automatically create and maintain payroll locations from ShiftCare, linking timesheets for accurate cost reporting and streamlined payroll exports.
Multiple docs (PayCat and EH Payroll) Help Article
Basic, Professional, Premium, Enterprise
This project covers minor billing contact fixes to validate Taxes, GL Codes and update to Service Type Invoices.
Exporting Invoices to MYOB Help Article
Basic, Professional, Premium, Enterprise
Approved leave requests from Employment Hero Payroll (PayCat) now automatically sync to ShiftCare as “Unavailability” records, reducing manual entry and preventing scheduling conflicts.
Multiple docs (PayCat and EH Payroll) Help Article
Basic, Professional, Premium, Enterprise
Manage multiple strengths under a single medication, reducing duplicates while ensuring accurate selection and safer medication planning.
Medication Management in ShiftCare Help Article
Premium, Enterprise
Forms with existing responses can no longer be deleted—archiving preserves all responses for compliance and client history.
Creating and Managing Custom Forms Help Article
Premium, Enterprise
Organise forms into categories for faster navigation, clearer structure, and easier management as your organisation’s forms grow.
Creating and Managing Custom Forms Help Article
Premium, Enterprise
Quickly view forms linked to a staff member and filter responses to see only their submissions by default.
Creating and Managing Custom Forms Help Article
Premium, Enterprise
Create powerful filtered views of form responses, save them for reuse, and export exactly the data you need.
Creating and Managing Custom Forms Help Article
Premium, Enterprise
Track when staff and clients actually joined your organisation with a new Joined Date field, improving tenure reporting and migration accuracy.
Multiple docs (Client and Staff) Help Article
Basic, Professional, Premium, Enterprise
All accounts now include a pre-configured “Webster Pack” medication for simple, standardised pill-box style administration.
Medication Management in ShiftCare Help Article
Premium, Enterprise
Generate service agreements and care forms instantly with dynamic client and account fields—fast, accurate, and effortless.
Creating and Managing Custom Forms Help Article
Premium, Enterprise
Edit, copy, and publish medications with control and safety—ensuring accuracy before client plans and preventing duplicate entries.
Medication Management in ShiftCare Help Article
Premium, Enterprise
See how many clients use each medication and quickly access detailed usage reports directly from Global Medications.
Medication Management in ShiftCare Help Article
Premium, Enterprise
New medication forms, routes, and volume/strength options improve clinical accuracy, supporting buccal, intranasal, PEG, NG, and more.
Medication Management in ShiftCare Help Article
Premium, Enterprise
Track client and staff review dates with sortable visibility to improve compliance, oversight, and operational clarity.
Multiple docs (Client and Staff) Help Article
Basic, Professional, Premium, Enterprise
Forms are now automatically saved as templates on publish, with a confirmation modal for clarity and consistency.
Creating and Managing Custom Forms Help Article
Premium, Enterprise
Restrict medication creation to Admins and Nurses by default, giving Custom Roles configurable, compliant, and auditable access control.
Premium, Enterprise
Streamline role setup with unified roles, structured permissions, and editable data access—laying the foundation for future granular control.
Basic, Professional, Premium, Enterprise
Quotes now fully support Fixed Fee pricebooks, ensuring accurate totals, seamless conversions, and consistent pricing across modules.
Premium, Enterprise
The Client List now highlights key health signals so teams can quickly identify clients requiring action.
Managing the Client Health Dashboard Help Article
Basic, Professional, Premium, Enterprise
New US and Canada trial accounts now see the Scheduler in Monthly view by default, improving onboarding and first-time usability.
Scheduler - Interface and Navigation Help Article
Basic, Professional, Premium, Enterprise
The “Integrations” menu is now a sub-item under “Account,” simplifying the main navigation while maintaining full access and functionality for all users.
Quick Start Guide Help Article
Basic, Professional, Premium, Enterprise
Help new users understand reminders faster by automatically populating trial accounts with realistic example reminders.
Reminders - expired documents and overdue invoices Help Article
Basic, Professional, Premium, Enterprise
A unified EVV Pop-Up: if validation fails, all required fields will surface in a single modal window, allowing the admin to update them in one place and retry sync immediately.
EVV Help Articles Help Article
Basic, Professional, Premium, Enterprise
Easily export invoices by specific payment types for faster reconciliation, cleaner reporting, and streamlined financial workflows.
Invoice List Page Help Article
Basic, Professional, Premium, Enterprise
Users can now select carers from the standard dropdown regardless of Smart Match settings; suggestions remain Smart Match-controlled.
Carer Client Qualification Matching (Smart Match) Help Article
Basic, Professional, Premium, Enterprise
Documents with valid future expiry dates now appear as active, ensuring “Expired Documents” only shows truly expired items.
Carer Client Qualification Matching (Smart Match) Help Article
Basic, Professional, Premium, Enterprise
Smart Match suggestions now include staff with zero qualifications, shown last in the list, ensuring full visibility for selection.
Carer Client Qualification Matching (Smart Match) Help Article
Basic, Professional, Premium, Enterprise
New Qualifications Report shows staff documents visually with colour-coded expiry and verification, making compliance easy to monitor at a glance.
Staff Compliance Report Help Article
Basic, Professional, Premium, Enterprise
Set up recurring client charges independent of shifts, designed for SIL and services that don’t follow rosters.
Setting Up Recurring Billing Help Article
Basic, Professional, Premium, Enterprise
Easily track accounting dimensions by adding Facility and Location as configurable categories for more accurate reporting and insights.
Multiple docs (multiple integrations) - the linked article is an example Help Article
Basic, Professional, Premium, Enterprise
Massachusetts providers can now meet EVV requirements through Sandata integration.
Setting Your Account up for EVV - Massachusetts Help Article
Basic, Professional, Premium, Enterprise
The scheduler now automatically loads the current day, week, or fortnight based on your selected view.
Scheduler - Interface and Navigation Help Article
Basic, Professional, Premium, Enterprise
We’ve released a clearer, more intuitive public holiday interface, making it easier to add and manage additional holidays.
Managing Account Locations Help Article
Basic, Professional, Premium, Enterprise
You can now accept online payments for invoices in ShiftCare using Stripe. This allows you to generate secure payment links directly from invoices so clients can pay online.
Setting Up Online Payments with Stripe Help Article
Basic, Professional, Premium, Enterprise
Create, manage, and apply reusable shift templates to standardise scheduling, reduce errors, and dramatically speed up shift creation.
Creating and Using Shift Templates Help Article
Basic, Professional, Premium, Enterprise
Track GPS travel to and during shifts, log multiple trips, and enable billing between shifts for accurate travel capture and invoicing.
GPS Mileage Tracking (In-Shift and To-Shift) Help Article
Basic, Professional, Premium, Enterprise
Additional medication forms and routes.
Medication Management in ShiftCare Help Article
Basic, Professional, Premium, Enterprise
Enhances Scheduler with location-based filtering, validation, pay rules, and timezone handling for accurate, compliant multi-location management.
Managing Account Locations Help Article
Basic, Professional, Premium, Enterprise
Allow clients to mark records as private without requiring an assigned staff member, enhancing privacy and user flexibility.
Incident Management — Forms and Tickets Help Article
Basic, Professional, Premium, Enterprise
Invoices now capture the client’s payment type at creation, ensuring accurate filtering and reliable financial reporting.
Split Invoicing by Payment Type Help Article
Basic, Professional, Premium, Enterprise
Allows Scheduler users to customise daily view hours to match operating times, reducing clutter, improving focus, and boosting rostering efficiency.
Customising Scheduler Daily Time Range Help Article
Basic, Professional, Premium, Enterprise
Automatically sets the first client pricebook as default, preventing incorrect billing and eliminating random pricebook assignments.
Client Pricebooks Help Article
Basic, Professional, Premium, Enterprise
Streamline scheduling, reduces admin burden, and ensure facility-specific compliance by surfacing the right resources and participants in the right context.
Basic, Professional, Premium, Enterprise
Users can print a calendar-style schedule for a facility, showing all assigned shifts for that location in a clear weekly layout.
Basic, Professional, Premium, Enterprise
Add a Fund column to Shift Details Reports and exports, helping admins identify unassigned funds and prevent over-utilisation.
Using the Report Hub Help Article
Basic, Professional, Premium, Enterprise
This project adds support to Dimensions for PayCat and EH Payroll, similar to what we do for Xero.
Multiple docs (PayCat and EH Payroll) Help Article
Basic, Professional, Premium, Enterprise
Enhances Client Billing Report with daily and total hours, plus visible shift comments, improving clarity and reducing manual calculations.
Client Billing Report / Shifts Breakdown Help Article
Basic, Professional, Premium, Enterprise
Updates mobile login screen with new design, refreshed visuals, and clear region selector.
ShiftCare Login Page Help Article
Basic, Professional, Premium, Enterprise
Includes admin roles in carer–client qualification matching, showing only those marked “Available for rostering,” without changing role-based logic.
Carer Client Qualification Matching (Smart Match) Help Article
Basic, Professional, Premium, Enterprise
Add a mobile app tutorial link to onboarding and download pages, improving first-time staff experience and reducing support questions.
Basic, Professional, Premium, Enterprise
Enables mapping of billing contacts to payment types, improving invoice accuracy and clarity while maintaining existing invoicing behavior.
Split Invoicing by Payment Type Help Article
Basic, Professional, Premium, Enterprise
Clicking a parent menu now auto-opens its first child page, speeding navigation and improving content discoverability.
Quick Start Guide Help Article
Basic, Professional, Premium, Enterprise
Introduces a grouped Save action for shifts, letting schedulers save as draft or publish immediately when “Publish Shifts” is enabled.
Basic, Professional, Premium, Enterprise
Enhance Clock In/Out variance tracking with staff/client filters, early clock-out alerts, and email notifications for faster exception management.
Basic, Professional, Premium, Enterprise
Moves Mobile App Download prompt into onboarding, preventing interruptions and improving Product Tour completion for new trial users.
Basic, Professional, Premium, Enterprise
Extends ShiftCare’s geo-detection popup and redirect to all regions, guiding users to the correct regional signup based on IP.
ShiftCare Login Page Help Article
Basic, Professional, Premium, Enterprise
Makes the Staff Document Expiry report available to all plans, adding a direct link under “Reports” in the left menu.
Using the Report Hub Help Article
Basic, Professional, Premium, Enterprise
ShiftCare app now auto-fits to iPad screens, eliminating manual zooming for a smoother, faster user experience.
Supported Platforms and Operating Systems Help Article
Basic, Professional, Premium, Enterprise
Quickly access and navigate the Scheduler Monthly View with new calendar shortcuts, client search, and next/previous controls for faster planning.
Scheduler - Interface and Navigation Help Article
Basic, Professional, Premium, Enterprise
Expands healthcare team role options for US and Canada, improving clarity and consistency without changing system behaviour or permissions.
Adding and Managing Client Profiles (NA) Help Article
Basic, Professional, Premium, Enterprise
Adds a visual Preferred Method selector in contacts, letting admins indicate preferred ways to reach clients without affecting system behaviour.
Adding and Managing Client Profiles Help Article
Basic, Professional, Premium, Enterprise
Introduce a Feature Settings page with master toggles, letting Admins enable or hide modules for simpler, focused, and customizable user experiences.
Managing Feature Settings Help Article
Basic, Professional, Premium, Enterprise
Updates integrations to support non-shift invoices from Task Management in invoice exports.
Basic, Professional, Premium, Enterprise
Adds new fields to the Invoice List endpoint: Facility External ID and Pricebook External ID on invoice item payloads.
Basic, Professional, Premium, Enterprise
Generate complete client reports instantly with secure, filterable exports, bringing key records together for faster reviews and confident compliance.
Basic, Professional, Premium, Enterprise
Adds configurable task completion controls to prevent overwriting responses, preserving history, improving auditability, and supporting compliance.
Basic, Professional, Premium, Enterprise
Allows carers to comment on incomplete tasks, providing context without marking them complete, with comments visible in logs and exports.
Basic, Professional, Premium, Enterprise
Update word limit for care plan focus area to 10,000 characters.
Basic, Professional, Premium, Enterprise
Update the main navigation menu by moving Messages higher for better discoverability, and relocating eMAR into Account Settings.
Basic, Professional, Premium, Enterprise
Updates carer app to log whether progress notes in group shifts are for individual or all clients, improving context and clarity.
Basic, Professional, Premium, Enterprise
Introduces configurable work hour caps with optional enforcement, letting admins and staff limit weekly or fortnightly hours for compliance and preferences.
Basic, Professional, Premium, Enterprise
Adds updated product tours in ShiftCare, guiding new US users through basic platform setup via Intercom walkthroughs.
Basic, Professional, Premium, Enterprise
Addition of Routes and Forms to medication management.
Basic, Professional, Premium, Enterprise
Generate complete client reports instantly with secure, filterable exports, bringing key records together for faster reviews and confident compliance.
Basic, Professional, Premium, Enterprise
Promotes EVV to a top-level menu, renames Invoices to eBilling, and adds guidance when EVV isn’t enabled for US users.
Basic, Professional, Premium, Enterprise
Introduces eight default qualification categories per region, with region-specific qualifications and configurable expiry and attachment requirements.
Basic, Professional, Premium, Enterprise
Billing reports now exclude cancelled-without-charge shifts from totals, with an option to hide cancelled amounts across reports and exports.
Basic, Professional, Premium, Enterprise
Add Monthly view option to the dropdown in the scheduler.
Basic, Professional, Premium, Enterprise
Updates main menu labels for clarity: “Pay Groups” → “Pay Groups / Rates” and “Prices” → “Price Books,” no functional changes.
Basic, Professional, Premium, Enterprise
Enables selecting multiple shift types in the Scheduler filter, improving visibility while retaining “All Types” as the default.
Basic, Professional, Premium, Enterprise
Adds CSV and PDF export for incident tickets, enabling single or bulk exports for easier reporting, sharing, and audit compliance.
Basic, Professional, Premium, Enterprise
Updates Facility View so “Staff Coverage not met” alerts are hidden when “ignore staff count” is enabled on a shift.
Basic, Professional, Premium, Enterprise
Adds option to display Fund Name on invoice line items, showing the exact entered value from the pricebook without modification.
Basic, Professional, Premium, Enterprise
Adds a tooltip to the invoice preview “Email” button, warning that clicking sends the invoice immediately, reducing accidental sends.
Basic, Professional, Premium, Enterprise
Adds a “Private Mode” toggle for incident reports, letting admins hide incidents from other carers in the mobile app when disabled.
Basic, Professional, Premium, Enterprise
Replicates Staff/Client External Reference (exRef) management for the MYOB integration, aligning it with existing Xero and other integrations.
Basic, Professional, Premium, Enterprise
Integrates ShiftCare with Gmail, enabling real-time calendar sync for shifts, meetings, and tasks for staff and admins.
Basic, Professional, Premium, Enterprise
Adds EVV Logs retrieval, enabling users to access visit logs directly from the EVV Report page.
Basic, Professional, Premium, Enterprise
Adds EVV visit resubmission, enabling users to resend previously accepted visits for processing.
Basic, Professional, Premium, Enterprise
Introduces auto-submission of verified EVV visits to state aggregators, reducing manual admin work while maintaining full compliance.
Basic, Professional, Premium, Enterprise
ShiftCare's enhanced Medication Management delivers powerful reporting, smarter workflows, and greater accuracy — supporting safer, more efficient care delivery.
Basic, Professional, Premium, Enterprise
Enhances forms response tables with customisable columns, dynamic sorting and filtering, while respecting permissions for efficient large-scale data analysis.
Basic, Professional, Premium, Enterprise
Introduces Phase 1 of carer–client qualification matching, limiting rostering to staff meeting client-required qualifications and competencies.
Basic, Professional, Premium, Enterprise
Enforces mobile app updates, blocking staff on versions over 30 days old to ensure security, compliance, and accurate care delivery.
Basic, Professional, Premium, Enterprise
Enhances desktop and iPad experience for carers with in-scheduler forms, client list, details, and clock in/out.
Basic, Professional, Premium, Enterprise
Updates all AU accounts to display dates in DD/MM/YYYY format, including form exports, replacing the current US-style format.
Basic, Professional, Premium, Enterprise
Enables Oregon-compliant EVV CSV exports, adding Provider Service Location and State Client IDs, updating download workflow, and filtering statuses.
Basic, Professional, Premium, Enterprise
Adds ability to filter invoices by payment type on the Invoice List page for easier viewing and exporting.
Basic, Professional, Premium, Enterprise
Enables self-service API key generation, allowing users to create and manage their own API keys independently.
Basic, Professional, Premium, Enterprise
Adds QuickBooks Online invoice export support for UK and AU regions.
Basic, Professional, Premium, Enterprise
Introduces Split Funding Periods, letting providers allocate client funds into custom periods with automatic rollovers, ensuring NDIS Section 33 compliance.
Basic, Professional, Premium, Enterprise
Turn completed tasks into billable revenue automatically—Task Management Phase 2 streamlines invoicing and boosts operational efficiency.
Basic, Professional, Premium, Enterprise
ShiftCare’s enhanced Medication Management delivers powerful reporting, smarter workflows, and greater accuracy — supporting safer, more efficient care delivery.
Basic, Professional, Premium, Enterprise
Desktop Clock In/Out lets staff record their shifts directly from the web.
Basic, Professional, Premium, Enterprise
Easily select multiple clients at once with the new multi-select filter in invoicing.
Basic, Professional, Premium, Enterprise
Entering shift locations is easier than ever with Smart Location Search, letting you pick businesses, parks, and landmarks directly from Google Maps.
Basic, Professional, Premium, Enterprise
Filter activity, document expiry, and client reports by team for efficiency.
Basic, Professional, Premium, Enterprise
Assign invoices automatically to NDIA, Plan Manager, or client.
Basic, Professional, Premium, Enterprise
Enforce flexible work hour limits for Student Visa and part-time staff.
Basic, Professional, Premium, Enterprise
Convert completed tasks to billable revenue with pricebooks, NDIS rates, and invoicing.
Basic, Professional, Premium, Enterprise
Select, review, and control which clients and staff receive forms.
Basic, Professional, Premium, Enterprise
Added Admin drawer, navigation bar, client/staff lists, and direct timesheet access.
Basic, Professional, Premium, Enterprise
Expanded access control with team/time-based rules, updated client and staff visibility logic.
Basic, Professional, Premium, Enterprise
Manually flag overtime shifts for accurate hours, cleaner schedules, and compliant payroll giving schedulers full control over exceptions.
Basic, Professional, Premium, Enterprise
EVV dashboard adds six interactive status tiles, showing event counts and enabling single or multi-tile filtering for faster insights.
Basic, Professional, Premium, Enterprise
Seamlessly capture and verify visits in Wisconsin, North Carolina, and Colorado
Basic, Professional, Premium, Enterprise
Improve form sending clarity by showing staff and clients separately, reducing confusion and enabling controlled recipient selection.
Basic, Professional, Premium, Enterprise
Adds mandatory Two-Factor Authentication for staff and account owners, improving security, compliance, and protection of sensitive data across all accounts.
Basic, Professional, Premium, Enterprise
Allows carers to view shifts, clock in/out, and create notes offline, ensuring seamless care delivery without internet access.
Basic, Professional, Premium, Enterprise
Person-Centred Care Plans capturing individual needs, goals, and preferences.
Basic, Professional, Premium, Enterprise
Staff can now filter client notes to view only the ones they've authored — reducing noise, speeding up audits, and making case reviews easier.
Basic, Professional, Premium, Enterprise
Team Management now supports clients as well as staff — making it easier to organise, schedule, and manage group programs or shared care in one place.
Basic, Professional, Premium, Enterprise
Invoice payments from MYOB now sync back into ShiftCare automatically. Keeping records accurate, reducing reconciliation headaches, and giving Finance & Admin teams real-time visibility on paid invoices.
Basic, Professional, Premium, Enterprise
Easily sync cost centres with Xero using tracking categories — by Client, Price Book, or Shift Type — for smarter reporting and accounting
Basic, Professional, Premium, Enterprise
Track every change to teams — from creating and editing to attaching or removing clients and staff — with a full audit trail for compliance and transparency.
Basic, Professional, Premium, Enterprise
Set strict limits on which services and price books are linked to a client — preventing mistakes like attaching the wrong service or price book.
Basic, Professional, Premium, Enterprise
Submit and manage claims seamlessly with integrated Quickclaim support in ShiftCare. License required for QuickClaim.
Basic, Professional, Premium, Enterprise
Easily manage home care budgets, generate clear client statements, and streamline workflows for self-managed clients
Basic, Professional, Premium, Enterprise
Easily export incidents. Whether individual, bulk, or selected — straight to CSV or PDF for reporting and compliance
Basic, Professional, Premium, Enterprise
Admins can now choose to hide or show mileage fields. Like the start point, for cleaner, case-by-case tracking.
Basic, Professional, Premium, Enterprise
The Mobile app now flags overlapping shifts on the Job Board. showing a clear alert and displaying the apply button to prevent double-bookings, save time, and cut admin headaches.
Basic, Professional, Premium, Enterprise
Carers can now see total pay and one-off shift bonuses upfront. Giving full transparency on earnings and clear incentives to pick up shifts.
Basic, Professional, Premium, Enterprise
Print weekly staff or client schedules in a clear calendar view, optimized for A4.
Basic, Professional, Premium, Enterprise
Admins can now require signatures at clock-out. From the client, carer, or both, to ensure compliance on every shift.
Basic, Professional, Premium, Enterprise
Create client-specific task checklists with time tracking, billable options, and compliance visibility.
Basic, Professional, Premium, Enterprise
Easily keep families and clients in the loop with automatic shift change alerts. Fully configurable with your own triggers and content.
Basic, Professional, Premium, Enterprise
Export single or bulk incident tickets as CSV or PDF for audits, records, and sharing.
Basic, Professional, Premium, Enterprise
Admins can now centrally manage medications. Tracking, logging, and reporting client doses, outcomes, and compliance across every shift.
Basic, Professional, Premium, Enterprise
Staff can now access their timesheets directly in the app — view them by valid pay periods (like fortnightly) and check statuses such as Approved, Pending, or Rejected.
Basic, Professional, Premium, Enterprise
Two-Factor Authentication (2FA) in the ShiftCare mobile app, making logins simpler, more secure
Basic, Professional, Premium, Enterprise
Log in to ShiftCare using Single Sign-On (SSO) with providers like Azure AD and others. Making access seamless, secure, and hassle-free for your whole team
Basic, Professional, Premium, Enterprise
Apply powerful global filters (like Assignee, Priority, NDIS Status, Staff/Client involved, custom date ranges, and more) across all ticket views for faster, smarter searching.
Basic, Professional, Premium, Enterprise
Staff can now apply for shifts even if they conflict — giving managers more flexibility in scheduling and approvals.
Basic, Professional, Premium, Enterprise
Continuous improvements to EVV functionality to help providers reduce error rates.
Basic, Professional, Premium, Enterprise
Seamlessly capture and verify visits in Colorado through Sandata.
Basic, Professional, Premium, Enterprise
Automatically import client contact details and associated items on certain sales stages
Basic, Professional, Premium, Enterprise
Integrated care plans link goals, tasks, reporting for client-focused delivery
Basic, Professional, Premium, Enterprise
Mobile admin app gives real-time alerts, task control, shift management
Basic, Professional, Premium, Enterprise
Allow all office roles to access incident tickets like admins can
Basic, Professional, Premium, Enterprise
Publication to Job Board of the entire recurring shift
Basic, Professional, Premium, Enterprise
Allow staff to enter once off and recurring availability to better aid in manual and automated rostering
Basic, Professional, Premium, Enterprise
Archive client and auto remove all future shifts
Basic, Professional, Premium, Enterprise
Enable backdated service periods and start before quote expiry
Basic, Professional, Premium, Enterprise
Prevents client-staff conflicts, ensures preferences, reduces high-risk errors
Basic, Professional, Premium, Enterprise
Added Shift Details, Pay Review, and Human Capital Variance reporting.
Basic, Professional, Premium, Enterprise
First release of automated mileage verification
Basic, Professional, Premium, Enterprise
Track, enforce, and record both paid and unpaid breaks for staff
Basic, Professional, Premium, Enterprise
Save time with MYOB integration, import staff/clients, map pay categories, and export invoices and timesheets.
Basic, Professional, Premium, Enterprise
Update multiple staff profiles instantly with a downloadable CSV, edit, re-upload, and go.
Basic, Professional, Premium, Enterprise
Staff can now submit unavailability in the app; admins are alerted during rostering to avoid conflicts.
Basic, Professional, Premium, Enterprise
Critical shift notes now display clearly in a bold banner, making vital info unmissable for carers.
Basic, Professional, Premium, Enterprise
Get instant access to key operational insights, track expiring shifts, documents, and time variances in one streamlined dashboard.
Basic, Professional, Premium, Enterprise
ShiftCare now supports Medicaid-compliant EVV submissions for Ohio providers via Sandata integration.
Basic, Professional, Premium, Enterprise
Resubmit visits faster, bulk resolve changes, and access internal EVV logs, streamline compliance and corrections.
Basic, Professional, Premium, Enterprise
available, ensuring immediate compliance with updated rates.
Basic, Professional, Premium, Enterprise
Shift instructions clearly visible through highlighted banners, improving clarity and ensuring critical details aren't missed.
Basic, Professional, Premium, Enterprise
Cancel multiple shifts at once to save scheduling time.
Basic, Professional, Premium, Enterprise
Instantly assign forms to multiple clients at once, reducing manual work.
Basic, Professional, Premium, Enterprise
Create price and service limits for individuals clients.
Basic, Professional, Premium, Enterprise
Notify unsuccessful applicants of their status. Send admins an email summary of all applicants.
Basic, Professional, Premium, Enterprise
Extend recurring shifts up to 36 months.
Basic, Professional, Premium, Enterprise
Option to hide note headings in the mobile app.
Basic, Professional, Premium, Enterprise
Split invoices by funding source and payment type.
Basic, Professional, Premium, Enterprise
Support multiple tax rates and configuration.
Basic, Professional, Premium, Enterprise
The Activity Log now provides detailed tracking for all shift changes, so you can see every update, from allowances and addresses to shift times and more. You can filter by resource type to focus on shift-related activity, and view exactly what changed, who made the update, and when it happened.
Basic, Professional, Premium, Enterprise
Get real-time visibility into your care team's schedules, shifts, and service updates, all in one secure, cloud-based platform.
Basic, Professional, Premium, Enterprise
Mobile-responsive admin features are now live. Manage cancellations, schedules, clients, and staff easily on the go.
Basic, Professional, Premium, Enterprise
Designed to support the unique requirements of allied health professionals, this feature allows administrators to create custom roles with tailored data access permissions, ensuring secure and relevant access for each team member.
Basic, Professional, Premium, Enterprise
Pace Proda integration - submit claims directly to the NDIA without downloads or manual handling.
Basic, Professional, Premium, Enterprise
Store progress notes drafts in local storage and auto save.
Basic, Professional, Premium, Enterprise
Create branded sales quotes, care plans, and service agreements - sent instantly when requested.
Basic, Professional, Premium, Enterprise
Automate your incident management workflow with the new Incident Form type. Create custom forms which automatically create an Incident ticket when a response is received
Basic, Professional, Premium, Enterprise
Users can now view form responses in a table format and export in PDF or CSV format
Basic, Professional, Premium, Enterprise
Generate a detailed quote with account price books and send it to clients and their contacts. Assign funds used, include recurring services with automatic cost calculations, and attach necessary forms or service agreements. Recipients can review, complete forms, and accept quotes seamlessly.
Basic, Professional, Premium, Enterprise
Keep track of your funds with ease—get alerted when a client's fund balance falls below 50% or is nearing expiry, so you can plan ahead with confidence!
Basic, Professional, Premium, Enterprise
Staff can now decline an accepted shift, with the workflow automatically updating to reflect changes. This makes it easier for staff to manage their availability while keeping schedulers informed in real time
Basic, Professional, Premium, Enterprise
Allow staff to clock in and out outside of a designated location radius and the ability to configure notification when it occurs
Basic, Professional, Premium, Enterprise
ShiftCare's new pay rate management system allows agencies to set pay rates for ShiftCare Pay Groups and control the rate on a per-shift basis, ensuring accurate cost calculation for every shift.
Basic, Professional, Premium, Enterprise
Shiftcare's end-to-end EVV solution is now available for Pennsylvania (Sandata only). This allows you to seamlessly capture electronic visit verification (EVV) data with incorporated mobile GPS-based tracking within the ShiftCare staff app. Remain compliant with federal and state requirements and other compliance needs.
Basic, Professional, Premium, Enterprise
With messaging available on both mobile and desktop, team members can communicate seamlessly no matter where they're working.
Basic, Professional, Premium, Enterprise
Ability to send an onboarding form to Staff, allowing the user to fill in their personal details and populate their Staff profile
Basic, Professional, Premium, Enterprise
When assigning a form to a client profile, the user will have the option to include the form to all of existing shifts for that client
Basic, Professional, Premium, Enterprise
A refreshed navigation experience with a sleek, user-friendly discovery modal, making it even easier to explore new features and access key workflows.
Basic, Professional, Premium, Enterprise
Gain instant visibility into operations, workforce capacity, and care quality - helping you make informed decisions without the hassle of spreadsheets or third-party tools.
Basic, Professional, Premium, Enterprise
Limit Data that each role can view in the platform. Ability to configure the following data for each role: Staff Details, Client Details, Client Communications, Client Forms
Basic, Professional, Premium, Enterprise
Designed to streamline the onboarding process, this allows new staff to complete their own onboarding tasks directly within ShiftCare. From filling out personal details to uploading necessary documents, the process is simplified, saving time and reducing administrative burden while ensuring compliance.
Basic, Professional, Premium, Enterprise
This feature allows health professionals to set and view public holidays based on specific locations, ensuring accurate and region-specific rostering. This simplifies shift planning and enhances scheduling accuracy across multiple locations.
Basic, Professional, Premium, Enterprise
Staff can now decline an accepted shift, with the workflow automatically updating to reflect changes. This makes it easier for staff to manage their availability while keeping schedulers informed in real time.
Basic, Professional, Premium, Enterprise
Full support for SCHADS award rules, including allowances and compliance for 24-hour shifts, ensuring accurate payroll calculations.
Basic, Professional, Premium, Enterprise
A centralized location to easily explore, manage, and activate integrations, making it seamless to connect ShiftCare with the tools and systems you already use.
Basic, Professional, Premium, Enterprise
Enhanced Xero integration with the ability to connect or disconnect staff and clients at any time, giving you greater control over data syncing and payroll management.
Basic, Professional, Premium, Enterprise
New staff can upload their own documents via the mobile app, reducing admin workload and automatically saving files to their staff profile.
Basic, Professional, Premium, Enterprise
The Industry Award feature alerts admins to shift rule breaches, starting with SCHADS Awards, and is designed to support other awards in the future.
Basic, Professional, Premium, Enterprise
Ensure staff confirm they have read and understood essential client information before clocking into a shift.
Basic, Professional, Premium, Enterprise
Simplify HR and payroll management with quick and easy staff syncing, streamlined onboarding, and seamless payroll processing.
Basic, Professional, Premium, Enterprise
Plus another 19 earlier releases. We’re constantly evolving.