Owners
Run your care business without the admin chaos.
- Clear visibility across services and staff.
- Know exactly when services are delivered and by whom.
- Understand utilization, costs and service trends.
Home and community care software
Less paperwork for your team. More time for what matters.
Schedule PSWs and support workers, record every visit and invoice private-pay and funded clients from one system.
8,000 care agencies deliver $5B of care a year with ShiftCare.
Who uses it
One system, and everyone who touches a visit.
Schedulers
Build a week of shifts in minutes.
- Schedule staff by availability and client match, with Smart Match suggesting who fits.
- Post open shifts and let available staff claim them, so you cut the back-and-forth.
- Overtime checked by province as you schedule.
PSWs
Software your care team will actually use.
- Clock in on site and dictate the note before you leave.
- Access client info and care plans.
- PSW app with GPS clock-in, in English or French.
Finance
Invoices for every funder.
- Completed shifts become invoices for each client or funder, with approved hours to QuickBooks Online.
- Private pay and contracted hours, from one schedule.
- On Premium, revenue against cost on every shift.
Clients
Families see who’s coming and how each visit went.
- Who’s coming and when, and updates you choose to share.
- A dedicated portal for family and friends.
- Loved ones get an overview of care and can be more hands on.
How it works
One visit, from schedule to invoice.
The shift you schedule is the shift that’s verified, noted, invoiced and paid.
Drag and drop scheduling
Just drag and drop to plan, schedule and manage teams in moments.
Everything in their pocket
Shift details, client information and care plans in the app, without calling the office.
GPS-verified visits
GPS checks the clock-in and logs the trip. Location isn’t tracked through the day.
The platform
Everything a home and community care agency runs on.
- SchedulingSchedule staff by availability and client match.
- Care managementCare plans, client records and progress notes in one place.
- Visit verificationGPS-verified visits at every clock-in.
- InvoicingInvoices straight from the visits delivered.
- eMARMedication records on the staff app.
- ShiftCare appAppClock in on site and dictate the note before you leave.
- Admin appAppShifts without cover, late clock-ins and care signals.
- Family PortalAppWho’s coming and when, and updates you choose to share.
- IntegrationsQuickBooks, Xero, HubSpot and more.
ShiftCare AI
Ask your organization anything.
ShiftCare AI Chat answers from your schedule, shift notes and funding, in English or French. You decide what happens next.
ShiftCare AI Chat
Who can cover Friday’s shifts?
Read availability and shift history
Priya S. and Jordan T. are free on Friday, under 44 hours this week and have both worked with Grace T. before. Offer them the two Friday shifts?
Which shifts aren’t invoiced yet?
Read shifts and invoices
Eight completed shifts from last week: five on contracted hours for Liam P. and three private pay for Nina S. Add them to this week’s invoices?
Any notes that mention a fall?
Read care notes
Two this week. Margaret T. had a near fall getting out of the bath on Tuesday, and Sam W. mentioned feeling dizzy on Thursday. Add a follow-up to their next visits?
“When we started our home care company, we were very new to the industry. ShiftCare provided us with remarkable customer service right from the very start, helping us feel so much more comfortable as we launched the business.”
4.7
4.5
4.6Pricing
Plans that fit your team.
Choose the level of support your care business needs. ShiftCare AI is included in every plan.
50 staff or more? Talk to an expert
Basic
Scheduling, GPS-verified visits and notes, off paper.
$8
per user / month · billed annually
or $9 billed monthly
$8
per user / month · billed annually
Monthly$45 / month
Annual$40 / month · $480 / year Save 11%
Professional
Fill open shifts and invoice in bulk.
$13
per user / month · billed annually
or $15 billed monthly
$13
per user / month · billed annually
Monthly$75 / month
Annual$65 / month · $780 / year Save 13%
Premium
RecommendedMargin on every shift, care plans and the family portal.
$20
per user / month · billed annually
or $25 billed monthly
$20
per user / month · billed annually
Monthly$125 / month
Annual$100 / month · $1,200 / year Save 20%
Start free on Premium, with every feature, for 7 days. No credit card. Minimum 5 users. Prices in CAD, excluding GST/HST. Annual plans are paid upfront.
FAQ
Your questions, answered.
What is home care software?
Home care software is a platform that helps agencies manage scheduling, caregiver assignments, client documentation, billing, and compliance in one place. It usually includes a mobile app for caregivers and a portal for clients and families. ShiftCare does all of this for non-medical home care providers across Canada.
Does ShiftCare work for private-pay home care agencies?
It does. ShiftCare automates the shift-to-invoice workflow, so approved timesheets become invoices automatically. That lets private-pay agencies grow their client base without adding admin staff, and it works just as well for publicly funded care.
Can I have multiple caregivers and clients on the same shift?
Yes. ShiftCare supports group shifts with multiple caregivers and multiple clients, and you can charge different rates on the same shift where you need to.
Is ShiftCare a clinical or EMR system?
No. ShiftCare is non-medical, non-clinical software made for disability and community support. You get scheduling, funded-hours tracking, documentation, and billing without paying for medical record features your service will never use.
Can staff view their schedules and access client details on the move?
They sure can. The ShiftCare app provides your organization with up-to-the-minute details of their schedule so they can use the app to access previous care notes and documents which have been shared with them.
Where is our data stored?
In Canada. Production data is stored and processed in AWS Canada (Montréal). Dictated task-note tidying, the Sleepover Agent and AI reminder messages are processed in the US, under contractual safeguards. Read our privacy policy.
Does ShiftCare support Canadian privacy laws?
Yes. Role-based access, audit trails on every record and Canadian hosting support your obligations under PIPEDA and your province’s laws, such as PHIPA in Ontario, PIPA in British Columbia and Alberta, and HIA in Alberta. Compliance stays with your organization.
How much does it cost?
Plans are per user, per month. See current plans on our pricing page.
Start with next week’s schedule.
From $8 per user a month, billed annually. Start free on Premium, with every feature: no demo, no credit card required.
More than 25 staff? Book a demo to see how ShiftCare fits a team your size.