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- ShiftCare Family Portal
ShiftCare Family Portal
Keep loved ones involved in care. Less admin. More time caring for your clients.
Care management
Connecting families to care
Stay informed
Making it easier to keep your clients and families informed.
Centralised
Fewer phone calls and emails. Messages in one place.
Transparency
Better visibility without compromising control.
Unique care plans
Offering diverse, unique plans for care recipients and their families.
Centralised
Improved care visibility with ShiftCare Family Portal
Empowering families and plan managers with secure, real-time visibility. See what’s happening, who’s involved, and take action when needed.
Real-time care visibility
View upcoming schedules, past visits and care summaries instantly.
Configurable access and privacy controls
Admin control to configure what families see. Ensure data says secure and privacy is protected.
Simple, secure and easy account setup
Invite family members directly from the ShiftCare dashboard. They’ll receive an invite to create their login - no IT setup required!
Workload management
Communication made easy
Manage documents and client expectations in one place. Reduce admin and give better clarity to families and your team and strengthen trust and transparency.
Manage expectations
Families can submit service requests online, helping you manage expectations, workload and communication better.
Documents and care logs
Give families clarity and confidence in care delivery with access to care logs, photos, notes and documents.
Features
Why ShiftCare Family Portal
Less time for families chasing information and re-sending updates. More time back to support clients and their families where it matters.
Live care calendar
Families see the full upcoming schedule, including dates, times, and services, with updates synced automatically from your ShiftCare roster.
Staff profiles
Show who’s providing care, including names, qualifications, and support notes (based on your access settings).
Visit records
Give families access to a record of completed visits, including start/end times, outcomes, and uploaded media.
Email notifications
No need to constantly log in, families are notified of key updates by email, keeping them in the loop without lifting a finger.
Added support
Let families request additional support or changes to care plans, delivered straight to your team to easily review and action.
FAQs
What is ShiftCare’s Family Portal?
It’s a secure online portal where family members and plan managers can view care schedules, visit records, and staff information, helping them stay informed and connected, without the back-and-forth.
How do families access the ShiftCare Family Portal?
You invite them directly from your ShiftCare account. They’ll receive an email with a link to create their login at family.shiftcare.com.
Can I control what information is shared?
Yes. You have full control over which modules are visible and which family members can access what information.
What kind of information can I see on the ShiftCare Family Portal?
You can view upcoming care schedules, completed visit records, staff profiles, shared documents, and messages from the care team. It’s designed to give you peace of mind without needing to call for updates.
Will this reduce calls and emails from families?
That’s the goal. By giving them the visibility they need upfront, you reduce the need for reactive communication and give families a greater sense of trust.
Is the ShiftCare Family Portal mobile-friendly?
Yes, it’s fully responsive and easy to use on any device.
Is there any extra cost to use the ShiftCare Family Portal?
No. The ShiftCare Family Portal is included for free on selected ShiftCare plans.
Is the ShiftCare Family Portal secure and private?
Absolutely. All access is permission-based, and data is protected using the same security standards applied throughout the ShiftCare platform.
Can I request services or communicate through the portal?
Yes. Many providers enable service requests and direct communication through the portal. You can submit a new service request, ask questions, or respond to updates from the care team.
How can I get started?
Just head to your ShiftCare account, open the “Family Portal” section, and start inviting family members today.
Time for what matters
Connect families.Empower your teams.
Access detailed logs of client interactions, progress updates, and any critical incidents in an easy-to-read format, allowing you to respond quickly and ensure nothing falls through the cracks.