ShiftCare vs. AlayaCare
AlayaCare, which used to be called Procura, is one of the most popular choices for home care software. But how does it compare to our home care software, ShiftCare?
Join 8,000+ care provider businesses that use ShiftCare
Subscriptions start at just $9 user / month.
ShiftCare vs AlayaCare: A Software Showdown
Scheduling, billing, funds management, care plans, audit preparation and proof of compliance, progress notes: as an NDIS provider, there are always more items on your to-do list.
The right software will help you manage the administrative tasks, so you and your team can focus on what really matters: providing quality support that enables people with disabilities to achieve their goals and be active in the community.
At first glance, the platforms seem remarkably similar: they’re both comprehensive software packages whose functions will help disability support providers run an efficient and client-centric business. Yet there are several important differences between them.
Keep reading as we compare AlayaCare and ShiftCare, so you can select the best software for your business.
What Is AlayaCare?
Canada-based AlayaCare is a cloud home health care software for middle-market to enterprise-level businesses. It offers document management, family portals, support for field workers and back-office functionality. It also boasts NDIS integration and integrations with various accounting software packages.
Founded in 2014, AlayaCare currently has nine offices spread across North America and Australia’s eastern states. The company employs over 500 people, and is trusted by over 700 customers and thousands of users around the world.
What Is ShiftCare?
ShiftCare is an NDIS-integrated software package for workforce management, client management, funds and document management, and everything in between.
Here are just some of the reasons it’s an excellent choice of software for aged care and NDIS providers:
-
One software for all your business management needs.
Forget having separate programs for workforce management, NDIS compliance and billing: ShiftCare brings all this onto one platform. You’ll be able to handle your care management, rostering, invoicing and reporting from the same dashboard. Plus, with a separate app for carers and a portal for family and friends, everyone will have access to the information they need.
-
A quick and easy setup so you can get started immediately.
ShiftCare is designed to save you time, not take up valuable hours in demos, sales meetings and training videos. With self-onboarding, you can simply download the software and begin using it.
-
Exceptional customer support.
ShiftCare’s users rarely need support from the customer service team. However, with a 98% positive satisfaction rating, you can rest assured that if you do have an issue, it will be quickly resolved.
What are the differences?
| Feature | AlayaCare | ShiftCare |
|---|---|---|
| Country | Canada | Australia |
| Price | Price on request | From $9 user / month |
| Free Trial | No Free Trial | 7-day free trial |
| Suggested Capacity | 11-1000+ | 5-1000 |
| Self Service Onboarding | ||
| NDIS Integration | ||
| Rostering | ||
| Care Management | ||
| Residential Industry Support | ||
| Care Worker App | ||
| Dedicated Account Manager | Yes (Premium plan only) | |
| Free Demo | ||
| Custom Forms | ||
| Quotes |
Disclaimer: This comparison is based on publicly available information and customer feedback as of June, 2024. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from AlayaCare. Their name is used strictly for comparative purposes. If you represent AlayaCare and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
Which One Should You Choose?
Both ShiftCare and AlayaCare will help you manage the day-to-day running of your business. They share a wide range of features built with disability support workers and aged care providers alike in mind.
With NDIS integration, documentation management and family portals, you and your team will have the tools you need to provide quality support. The rostering features and care worker apps, meanwhile, should cut down on the time you spend doing admin work.
To set up AlayaCare, you’ll need to reach out to the sales team. They’ll talk you through the different packages available.
Getting started with ShiftCare is simple. Self-onboarding means you can start using the program within minutes, while the free trial will allow you and your team to fully test the program out before committing. And with transparent pricing, you won’t find yourself paying hidden fees.
If you are considering changing your care management software, read our blog How to Transition to a New Care Management Software
Any questions?
What is the difference between ShiftCare and AlayaCare?
Both platforms help care providers manage their services, but they suit different needs. ShiftCare brings scheduling, care notes, invoicing and workforce management together for NDIS and aged care providers. AlayaCare also covers care operations but may be better suited to larger organizations that need more complex setups and workflows.
Is AlayaCare available in Australia?
Yes, AlayaCare is available to Australian home and community care providers. Before choosing it, check whether the features you need work with your funding, billing, payroll and compliance processes. Some tools may require extra setup, so it is worth asking exactly what is included in your package.
Does AlayaCare work with the NDIS?
Yes, AlayaCare can support organizations that deliver NDIS-funded services. However, providers should check how it handles the parts of the NDIS that matter to them, such as service agreements, support items, participant budgets, claims and reporting. What is available may depend on the package and setup chosen.
Is ShiftCare or AlayaCare better for small NDIS providers?
ShiftCare may be a better fit for smaller providers that want clear pricing and a setup they can manage themselves. AlayaCare may suit organizations that need more customization or have complex operations. The best choice depends on your team size, services, integrations and plans for growth.
How much does AlayaCare cost in Australia?
AlayaCare does not list a standard Australian price online, so you will need to request a quote. The cost can vary depending on your organization and the features and setup you need. Remember to ask about migration, training, integrations, support and any other fees before comparing it with ShiftCare.
Is ShiftCare or AlayaCare easier to set up?
ShiftCare allows providers to get started through self-service onboarding, while AlayaCare uses a more guided implementation process. Which feels easier will depend on your organization and how much customization you need. Ask both companies how long setup, data transfer, testing and staff training are likely to take.
Can I switch from AlayaCare to ShiftCare?
Yes, you can move from AlayaCare to ShiftCare, but the amount of work involved will depend on your records and current setup. Before switching, check which participant, staff, scheduling, billing and care records can be transferred. Test the process first and keep a secure copy of your existing data.