CareMaster
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Which Care Management Software Is Right For Your Company?
Care management software can help you operate more efficiently, reduce labour and admin costs, and improve staff satisfaction and service quality. It can also facilitate NDIS and SCHADS award compliance, with payroll and centralised records that will take the stress out of lodging your taxes.
It’s important to pick your software carefully. You want one that’s intuitive enough for your entire team to use, but that also has the advanced features you’ll need to manage your operations – from workforce management, to accounting and compliance.
With the care industry constantly changing, in-built intuitive features including:
- Scheduling
- Invoicing and Billing
- Timesheets
- Records Management
- Document and Note taking
- Mobile Tools
are now non-negotiables for care providers looking at systems that not only support sustainable operations, but helps your organisation to grow.
That’s why we’re comparing two care management software companies: CareMaster, and ShiftCare.
Both provide workforce and client management software for aged care and disability support providers – while they appear similar, it is important to weigh up which software will meet the needs of your business.
What Is CareMaster?
Australia-based CareMaster launched in 1992, a year before its sister company, Trips, was founded by CEO Andrew Sturt.
Both CareMaster and Trips are dedicated to patient care and support. Trips provides non-emergency patient transport, while CareMaster specialises in software for disability support and aged care providers.
CareMaster offers rostering, NDIS bulk claims and workforce management features. It also syncs with Xero and other accounting software.
To get started with CareMaster, you can request a demo. At that point, their sales team will break down their plans and pricing for you. They also offer a 30-day free trial. If you decide to subscribe to one of CareMaster’s packages, their team will begin the onboarding process.
What Is ShiftCare?
ShiftCare’s care management software supports NDIS, Aged Care, and Allied Health providers through every stage of service delivery, from client and support worker onboarding through to rostering, funds management, and NDIS bulk claims.
Working with over 6,000 care and disability support businesses, and with a 96% positive customer support rating it’s clear ShiftCare puts customers at the heart of what they do.
ShiftCare’s software stands out for its:
Advanced rostering features.
Take workforce management to the next level with an intuitive system. From drag and drop rostering to smart shift matching in Job Board, make workforce management clearer, and easier. Switch between team, client and staff views of the roster and attach their expenses and mileage to each shift, simplifying your accounting and invoicing processes.
Keeping your team connected on the go.
With a dedicated app for care and support workers, your team will always be able to access the information they need. They can set their availability, check their schedule, view client information and add progress notes on the go - and so can you. With our mobile admin app, you can manage your team from anywhere, with full time visibility in your pocket.
Integrated accounting and payroll.
Easily manage funding, finances and billing all in one place. ShiftCare integrates with key accounting and HR platforms including Xero, MYOB, Paycat and Employment Hero - helping providers to streamline their operations and simplify accounting processes.
Built to grow with your organisation
Supporting organisations to scale. Whether you’re a small business or growing enterprise, ShiftCare is built to grow with your business needs. With a focus on continuous improvement and product evolution, new features are regularly introduced based on feedback from users - helping us grow better, together.
Intuitive software that’s ready to use straight away.
ShiftCare’s user-friendly software can be set up in 10 minutes! Add new clients and roster them in under 15 minutes. The easy-to-use platform is suitable for even the most tech-illiterate team members. And since you can set it up yourself, and ShiftCare publishes transparent pricing, you won’t have to sit through a sales meeting before you can get started. ShiftCare also offers a dedicated learning hub on our YouTube channel - free to use, to help you get started in no time.
What are the differences?
| CareMaster | ShiftCare | |
|---|---|---|
| Country | Australia | Australia, USA, Canada, UK |
| Price | From $16 user / month | From $9 user / month |
| Free Trial | 30-day free trial | 7-day free trial |
| Self Onboarding |  |
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| Live Support | |
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| Quotes |  |
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| LMS | |
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| Mobile admin app | |
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| NDIS Integrations | |
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| Friends & Family Portal | |
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| Xero Accounting Integration | |
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| MYOB Integration | |
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| Pace Integration | |
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| Proda Integration | |
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| Report Dashboard | |
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| Progress Notes | |
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| SCHADS interpretation | |
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| Custom Forms | |
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| Advanced Incident Management | |
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What Are The Key Differences?
Both CareMaster and ShiftCare will help you stay NDIS compliant while rostering your staff, communicating with clients and monitoring funds usage. They both boast excellent cloud-based data security and a wide range of integrations with popular software, such as Xero and MYOB.
With ShiftCare, you’ll have access to live support so you can get instant help with any issue. Premium plans, which start at $25 per user/month, also come with a dedicated account manager. ShiftCare also offers a range of free resources including frequent webinars to help our customers learn more and get the most of their subscription.
With a free week-long trial, you can explore ShiftCare’s rigorous rostering features and intuitive document management settings at your own pace. And if you need more time? Just request an extension.
If you are considering changing your care management software, read our blog How to Transition to a New Care Management Software.
Ready to make the switch? Start your free trial or speak with our team today to get started.