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ShiftCare vs. CareMaster

CareMaster’s software is NDIS-compliant and integrates with Xero. But how does it compare with our NDIS and care management software, ShiftCare?

Join 3,000+ care provider businesses that use ShiftCare

Subscriptions start at just $9 user / month.

Which Care Management Software Is Right For Your Company?

Care management software can help you operate more efficiently, reduce labour and admin costs, and improve staff satisfaction and service quality alike. It can also facilitate NDIS and SCHADS award compliance while creating an electronic record that will take the stress out of lodging your taxes.

It’s important to pick your software carefully. You want one that’s intuitive enough for your entire team to use, but that also has the advanced features you need to build better rosters, monitor staff availability, effectively match clients and staff members, and more.

That’s why we’re comparing two care management software companies: CareMaster, and ShiftCare.

Both provide workforce and client management software for aged care and disability support providers. But although they might seem similar at first glance, there are some differences between the two platforms.


What Is CareMaster?

Australia-based CareMaster launched in 1992, a year before its sister company, Trips, was founded by CEO Andrew Sturt. 

Both CareMaster and Trips are dedicated to patient care and support. Trips provides non-emergency patient transport, while CareMaster specialises in software for disability support and aged care providers.

CareMaster offers rostering, NDIS bulk claims and workforce management features. It also syncs with Xero and other accounting software.

To get started with CareMaster, you’ll need to sign up for a free demo. At that point, their sales team will break down their plans and pricing for you. If you decide to subscribe to one of CareMaster’s packages, their team will begin the onboarding process.


What Is ShiftCare?

ShiftCare’s care management software supports NDIS and aged care businesses through every stage of service delivery, from client and support worker onboarding through to rostering, funds management and NDIS bulk claims.

ShiftCare has worked with over 90,000 care and disability support businesses, and maintains a 96% positive customer support rating.

ShiftCare’s software stands out for its:

Advanced rostering features.

drag and drop makes rostering easy. Switch between the team, client and staff views of the roster. Your team can also attach their expenses and mileage to each shift, simplifying your accounting and invoicing processes.

Companion apps that support staff and clients alike.

With a dedicated app for care and support workers, your team will always be able to access the information they need. They can set their availability, check their schedule, view client information and add progress notes on the go. The web portal for clients and their loved ones will also make sharing updates easy.

Intuitive software that’s ready to use straight away — no sales meetings required!

ShiftCare’s user-friendly software can be set up in 10 minutes, while you can add new clients and roster them in under 15 minutes. The easy-to-use platform is suitable for even the most technophobic team members. And since you can set it up yourself, and ShiftCare publishes transparent pricing data, you won’t have to sit through a pushy sales pitch to get started.


How Do They Compare?

CareMaster ShiftCare
Country Australia Australia
Price Price on request From $9 user / month
Free Trial Free demo 7-day free trial
Suggested Capacity ? 5-500
Self Onboarding
Live Support
NDIS Integrations
Friends & Family Portal
Xero Accounting Integration
Progress Notes
SCHADS interpretation

Data accurate as of 22 Feb 23 and based on publicly available information found online.

For a detailed overview of ShiftCare plans and pricing, please see our pricing page.

What Are The Key Differences?

Both CareMaster and ShiftCare will help you stay NDIS compliant while rostering your staff, communicating with clients and monitoring funds usage. They both boast excellent cloud-based data security and a wide range of integrations with popular software, such as Xero.

CareMaster offers all users email support during business hours, and you can upgrade your subscription to also receive telephone support and 24-hour support.

With ShiftCare, you’ll have access to live support so you can get instant help with any issue. Premium plans, which start at $25 per user/month, also come with a dedicated account manager.

With a free week-long trial, you can explore ShiftCare’s rigorous rostering features and intuitive document management settings at your own pace. And if you need more time? Just request an extension.

If you are considering changing your care management software, read our blog How to Transition to a New Care Management Software

Start your free 7 day trial.

Discover how ShiftCare can enable your NDIS or aged care management business to thrive.


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