ShiftCare vs. CareMaster
Both run rosters, NDIS claims and client records. Here’s where they differ, so you can choose with the facts in front of you.
Where ShiftCare differs
- Published pricing, from half CareMaster’s entry price
- PRODA and PACE built in for NDIS claims
- An admin app, quotes and a learning hub included
8,000 care providers deliver $5B of care a year with ShiftCare.
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4.6Where each platform fits.
ShiftCare and CareMaster, feature by feature: what you get with both, where they differ and where CareMaster is the better fit.
19 of 19 shown
| What matters | ShiftCare | CareMaster |
|---|---|---|
| Pricing and support | ||
| Price | From $8 user / month, billed annually | From $16 user / month |
| Free trial | 7 days on Premium. No credit card required. | 30 days |
| Countries | Australia, USA, Canada, UK | Australia |
| Self onboarding | Included | Included |
| Live support | Included | Included |
| Care and compliance | ||
| Progress notes | Included | Included |
| Custom forms | Included | Included |
| Advanced incident management | Included | Included |
| SCHADS interpretation | Included | Included |
| Report dashboard | Included | Included |
| Quotes | Included | Not listed |
| Learning management (LMS) | Included | Not listed |
| Apps | ||
| Mobile admin app | Included | Not listed |
| Friends and family portal | Included | Included |
| NDIS and accounting | ||
| NDIS integrations | Included | Included |
| PRODA integration | Included | Not listed |
| PACE integration | Included | Not listed |
| Xero | Included | Included |
| MYOB | Included | Included |
Based on each company’s published product and pricing. A tick means the feature is listed, not that it works the same way in both. CareMaster facts from caremaster.com.au and customer feedback, as of November 2025. ShiftCare isn’t affiliated with CareMaster. Spotted something out of date? Let us know.
Switch from CareMaster. We’ll make it worth your while.
Book a switching call
Show us how you run CareMaster today. We’ll show you the same rosters, notes and claims in ShiftCare.
Get an offer for your team
Tell us your team size and when your CareMaster plan renews. We’ll put together an offer that makes the move easy.
We’ll take care of the move
We help you export your records, check a sample in ShiftCare and bring your team across.
“Since making the switch, we’ve saved tens of hours every single week, freeing up our team to focus on other important areas of the business and, most importantly, our participants.”
Questions about switching from CareMaster.
Does CareMaster have an app for participants?
Yes, CareMaster has a participant app as well as a separate app for support workers. Participants can use their app to stay connected with their provider and access available account information. Some functions may require an additional licence, so ask which participant features are included in the plan you are considering.
Can CareMaster manage vehicles as well as staff?
Yes, CareMaster includes vehicle management in its Standard and Premium packages. Providers can keep vehicle records, monitor compliance and maintenance, and include vehicles when organising rosters. This may be useful for community transport or mobile care services where vehicles are an important part of everyday service delivery.
Does CareMaster connect with Xero?
Yes, CareMaster integrates with Xero and also lists connections with MYOB AccountRight and KeyPay or Employment Hero. The available workflow can include invoicing, timesheets and payroll information. Before choosing a platform, ask for a demonstration using the accounting system and payroll process your team already uses.
How much does CareMaster cost per user?
CareMaster currently lists Essential at $16, Standard at $26 and Premium at $36 per user each month, excluding GST. The Essential package requires at least five users. Check the latest pricing before subscribing, as the right plan will depend on the features and number of licences your organisation needs.
Which CareMaster plan includes aged care features?
CareMaster lists aged care features from its Standard package, which is aimed at growing providers with between five and 50 users. The Premium package is designed for larger organisations and adds more advanced options. Ask for a full feature breakdown if your organisation delivers both aged care and NDIS services.
Can I try CareMaster before paying?
CareMaster advertises a free trial, giving providers time to see how the system works before subscribing. Use the trial for real tasks rather than simply browsing the menus. Add a participant, create a roster, complete a shift, write a note and prepare an invoice to see how easily everything fits together.
Will my CareMaster records transfer to ShiftCare?
Some CareMaster records may be transferred to ShiftCare, but the exact process depends on the available export formats. Check your participant profiles, worker records, rosters, case notes, documents and billing history first. Move a small sample, review it carefully and keep a secure backup before transferring everything else.
Switch to ShiftCare. We’ll make it worth your while.
Book a switching call. We’ll show you your rosters, notes and claims in ShiftCare and put together an offer that makes the move easy.