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ShiftCare vs. Caretaskr

Both Caretaskr and ShiftCare are affordable care management platforms, but which one should you use?

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A Head-to-Head Breakdown

Software can help you handle the admin work of running a care provider business. But to reap the biggest benefits, you’ll want to pick your software carefully.


That’s why we’ve done a detailed comparison of Caretaskr and our own software, ShiftCare. Keep reading to discover what features they have, how much they cost and if they come with customer support.

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What Is Caretaskr?

Caretaskr is an NDIS and aged care management platform for sole traders and small to medium-sized care providers, allied health workers and support coordinators. It offers NDIS integrations, invoicing and billing, document management and client plan management features.

What sets Caretaskr apart from most other care management software is that it’s free as long as you use less than 3GB of storage. After that, the company charges $29 per 5GB. This makes Caretaskr a low-risk option for providers just starting out. A sole trader supporting just a few clients will find that those 3GB go very far.

However, as your business grows, you could find your subscription costs quickly rising. Each additional client, staff member, care note and scheduled shift will add to your storage costs. Don’t forget that you’ll need to retain some records for 6+ years.

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What Is ShiftCare?

ShiftCare supports NDIS and aged care providers, allied health professionals and support coordinators with their day-to-day admin, compliance and client care management tasks. The software comes with NDIS integrations, rostering, invoicing and document management features.

It stands out for its:

Powerful scheduler

Build recurring and team rosters to help you save time each week. You can drag and drop multiple clients to each worker’s shift, save draft shifts before publishing them and switch between the team and client views of the roster. Plus, you’ll be able to advertise unfilled shifts for staff members to bid on.

Software packages that grow with your business

Whether you’re a small 5-person team or a large 500-person enterprise, ShiftCare has a flexible subscription package for you. Pay for the number of users you need, select the features you want and then decide if you’d prefer an annual or rolling monthly contract.

No matter how many clients you have, or how large your storage requirements, you won’t have to pay any extra. And as your needs change, you can easily add or remove users or switch to a different package.

Customer support

ShiftCare is intuitive, but there’s also help at hand if you have questions. Clients can access live support via the web chat seven days a week, in addition to free training materials, video and text guides.

Premium subscribers also have dedicated account managers. With a 94% customer support rating, you can rest assured that you’ll get the answers you need.

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How Do They Compare?

Caretaskr ShiftCare
Country Australia Australia, North America
Price Freemium From $40
Additional Charges SMS messages, storage SMS messages, Friends & Family access
Free Trial N/A 7-day free trial
Suggested Capacity Soel traders, small to medium businesses 5-500
NDIS Integrations
Rostering
Team Rostering
Staff Shift Bidding
Staff Clock-in and Out
Invoicing and Billing
Document Management
Document Expiry Notifications
Client Digital Signatures
Client Funds Management
Client Goals Management
Live Chat Support
Caregiver App
Friends and Family Portal

Data accurate as of April 2024 and based on publicly available information found online. 

For a detailed overview of ShiftCare plans and pricing, please see our pricing page.

Caretaskr vs. ShiftCare: Which Is Best?

The best care management software will depend on your business needs and goals. Both Caretaskr and ShiftCare will help you create rosters, manage clients’ care plans and documents, and generate NDIS invoices. They also both come with mobile apps for your care staff to use.

But, there are major differences between the two platforms. For a start, Caretaskr bills itself as a free care management software for providers with small storage needs. You only have to pay once you need more than 3GB of storage. ShiftCare’s subscription plans, on the other hand, start from $40 a month. 

However, ShiftCare comes with several features that Caretaskr doesn’t have, including team schedules, allowing staff members to bid on available shifts, document expiry notifications and client digital signatures for improved compliance, and a portal for clients’ friends, family members and support coordinators. 


It also has live chat support. Plus, you can also get additional support for migrating from other care management platforms and onboarding your business.

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Discover how simple ShiftCare makes the admin side of running an NDIS or aged care business

94%

Support Rating

100M+

Hours Scheduled

200,000+

Clients Supported

$1B+

Revenue Generated

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