ShiftCare vs. GoodHuman
GoodHuman’s workforce management software comes with NDIS integrations and a booking scheduler. But how does it compare to our NDIS software, ShiftCare?
Which Software Will Best Suit Your Company?
Reduced workload, increased profitability, and a happier workforce and client base: the right management software will help you achieve all this and more.
It’s important to find software that’s best suited to your company’s needs, whether you’re a freshly launched startup or an established organisation operating across Australia (or even internationally).
Disability support and aged care providers should look for software with NDIS integrations and a portal for frontline staff. These features will help you remain compliant and provide empathetic, human-centric care.
GoodHuman’s workforce management software comes with NDIS integrations and a booking scheduler. But how does it compare to our NDIS software, ShiftCare?
Keep reading as we break down the differences between the two platforms, so you can select the best NDIS-integrated software for your business.
What Is GoodHuman?
Customer and workforce management software company GoodHuman was founded in 2018 in Victoria. Its team of 40 employees are still headquartered there today.
GoodHuman offers NDIS integrations in addition to rostering and billing automation. It also comes with a companion mobile app for support workers and carers. Enterprise-level users have access to a Customer Success Manager and tailored onboarding.
Subscriptions start at $250 per month for up to 10 users, while enterprise pricing is available on request.
What Is ShiftCare?
ShiftCare’s NDIS software boasts NDIS funds management, service tracking, price guide integrations and bulk claims. What’s more, it has automated rostering, accounting integration, document management, timesheets and expenses tracking.
It’s a go-to option for many NDIS businesses thanks to its:
While your admin team will rely on the web app to manage your business’ day-to-day operations, your frontline staff can download the mobile app to check their schedules, set their availability and access all the client and shift information they need. There’s also a friends and family members portal that will ensure clients’ loved ones are kept up to date on everything from delivered services to billing and the client’s progress. It will help set their minds at ease.
You’ll have complete control over who can see personal information, from clients’ contact details to their support plans. Expiry notifications will ensure all information is up to date, while progress notes and incidents will be securely recorded. Plus, the clock-in/clock-out feature doubles as an automated proof of service delivery. You won’t have to stress ahead of NDIS audits: you’ll already have all the evidence and documentation you need.
ShiftCare has a 98% positive customer satisfaction rating, thanks in large part to its intuitive design and best-in-class support. There’s a detailed help section along with onboarding tutorials that allow users to get started in minutes. And if you have any questions, the proactive customer support team will be ready to help. Premium users also get access to a dedicated account manager, no matter how small — or big — their team is.
What are the differences?
| GoodHuman | ShiftCare | |
|---|---|---|
| Country | Australia | Australia |
| Price | From $25 user / month | From $9 user / month |
| Free Trial | 30-day free trial | 7-day free trial |
| Dedicated Account Manager | ||
| Open API | ||
| Family & Friends Portal | ||
| Up to date NDIS Price Guide | ||
| Bulk NDIS Claims & Payments | ||
| NDIS Service Agreements Tracking | ||
| Split Shifts |
Data accurate as of 1 Feb 23.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
The Key Differences
Both GoodHuman and ShiftCare will help you manage your workforce, track NDIS services and submit bulk claims. You’ll be able to streamline your operations while ensuring your team members have all the information they need to deliver quality care and support.
GoodHuman comes with a desktop version for your admin team as well as an app for frontline workers. Enterprise users also get access to a dedicated account manager. Non-enterprise users can subscribe for $25 per month per user.
ShiftCare has a portal for friends and family members as well as an app for support workers. There is a range of flexible subscription packages, so you can pay for the services you need and nothing more. The basic plan is ideal for new businesses and starts from just $9 per user. Premium users, meanwhile, have access to a dedicated account manager while paying just $25 per user per month.
It doesn’t matter whether you’re just getting started or you’re an established and thriving business: ShiftCare has a subscription tier for you. And its zero-commitment model means that as your needs evolve, it’s easy to move to a different tier. You won’t need to change your software just because your business has changed.
Discover how ShiftCare can help your business grow.
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