ShiftCare vs. MYP
Both MYP and ShiftCare will help you more efficiently manage your support provider business, but which is best suited to your company’s needs?
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An NDIS and Aged Care Software Showdown
Running a disability support or aged care business comes with a hefty administrative workload. From rostering, invoicing, clients’ funds management and goal tracking to staff onboarding, client-staff matching and audit preparation, your to-do list can be overwhelming.
Software custom-built for the disability and aged care industries can streamline these administrative tasks so you can focus on what’s really important: providing exceptional support and care that helps clients achieve their goals and experience a higher quality of life.
The right software will enable you to boost service quality, increase efficiency and scale your business. What’s more, it will improve the employee experience.
That’s why we’re comparing the pros and cons of two NDIS and aged care software solutions: MYP and ShiftCare. At first glance, they can seem similar. However, there are important differences between them, especially when it comes to the onboarding process and fees, after-sales support and on-the-go functionality for your team.
What Is MYP?
Queensland-based MYP publishes NDIS and aged care software, in addition to survey software for schools. They specialise in NDIA integrations, CRM, rostering and invoicing, and they are used by almost 400 subscribers.
To sign up, you’ll need to request a free demo from their sales team, who will break down the software’s features.
In addition to their NDIS software, MYP provides a mandatory software rollout program — myRollout — to help your team get to grips with the software. myRollout is customisable, and its cost is based on your customisation requests, company size and age, and other factors.
What Is ShiftCare?
ShiftCare’s NDIS and aged care software has been used by over 2,800 support provider businesses to reduce their administrative burden while driving a higher quality of support and care.
ShiftCare stands out thanks to its:
All-in-one software solution:
ShiftCare offers NDIS integrations, rostering, time tracking, expenses, document management, client management, invoicing, automated reporting and more. Plus, it comes with an app for your frontline staff so they can check their rosters and add documentation on the go, in addition to a portal for clients’ friends and family members.
Exceptional support:
With a live support chat and extensive online help materials, you can always find the answers you’re looking for. Users consistently score ShiftCare’s customer service as 94%+, so you can rest assured that you’re in good hands.
Ease of use:
ShiftCare’s free self-onboarding allows you to get set up and start scheduling shifts in just 10 minutes. Intuitive tools such as drag-and-drop rostering and voice-to-text progress notes make sure that ShiftCare saves your team time, no matter how tech-savvy — or technophobic! — staff members are.
Feature Comparison
| MYP | ShiftCare | |
|---|---|---|
| Country | Australia | Australia |
| Price | Price on request | From $9 user / month |
| Free Trial |  |
7-day free trial |
| Free Demo |  |
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| Self-Onboarding | |
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| NDIS Integrations | |
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| Accounting Integrations | |
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| Rostering | |
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| Client Document Management | |
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| Auto-Generated Reports | |
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| App for Staff | |
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| Training | |
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| Live Chat Support | |
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| Email Marketing Functions | |
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| Group Shifts | |
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| SIL's Rostering | |
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| Custom Forms | |
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| Advanced Incident Management | |
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| SCHADS Award Intrepretation | |
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Disclaimer: This comparison is based on publicly available information and customer feedback as of February, 2025. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from MYP. Their name is used strictly for comparative purposes. If you represent MYP and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
Picking the Right Software for Your Needs
Both MYP and ShiftCare boast essential features for managing disability support, aged care and allied health businesses. They come with NDIS integrations, rostering, client documentation management, compliance management, auto-generated performance reports and more.
Unlike ShiftCare, MYP also offers email marketing functions. And, it provides tailored onsite training for an additional fee if you feel that your team would benefit from it. In contrast, ShiftCare’s training and onboarding is completely free. ShiftCare also has live chat support during business hours.
While MYP has a mobile version of the website for use on the go, ShiftCare has a dedicated app for your frontline staff. This allows them to set their availability, view their roster, access client details and add expense documentation and progress notes on the go. You can also use team members’ location data to auto-approve timesheets and create an accurate shift record.
What’s more, client’s friends and family members can log onto the ShiftCare portal for updates on their loved one’s progress.
If you are considering changing your care management software, read our blog How to Transition to a New Care Management Software
Is ShiftCare easier to use than MYP?
Yes, ShiftCare is designed for NDIS and aged care providers, making it simple to manage rostering, invoicing, and compliance. MYP has similar features but may require more training and setup.
Which software is better for NDIS providers, ShiftCare or MYP?
ShiftCare is purpose-built for NDIS providers, offering tools like client progress tracking, care documentation, and SCHADS Award compliance. MYP is a broader business management system that may not be as focused on daily NDIS workflows
Does ShiftCare or MYP support SCHADS Award compliance?
Yes, ShiftCare automatically applies SCHADS Award rules, including penalty rates, overtime, and allowances, making compliance easier. MYP supports payroll and rostering but may require additional setup for SCHADS Award compliance.
How does ShiftCare’s mobile app compare to MYP’s?
ShiftCare’s mobile app is designed for care teams, allowing easy clock-ins, progress notes, and shift management. MYP offers mobile functionality, but ShiftCare’s app is more intuitive and focused on care provider needs.
Which platform provides better rostering tools for NDIS providers?
ShiftCare’s drag-and-drop rostering allows for quick scheduling, shift changes, and automated compliance checks. MYP also has rostering tools, but ShiftCare’s system is more user-friendly and customisable.
Does ShiftCare or MYP offer better NDIS invoicing?
ShiftCare automates NDIS invoicing and bulk claims, ensuring compliance with NDIS pricing rules. While MYP supports invoicing, ShiftCare provides a faster and more intuitive billing process.
Which software offers better support for NDIS compliance?
ShiftCare provides real-time compliance tracking, automated alerts, and easy reporting, helping providers stay audit-ready. MYP includes compliance tools, but ShiftCare’s specialised NDIS features make compliance simpler and more efficient.
Which platform is better for tracking NDIS funding and budgets?
ShiftCare provides real-time funding usage tracking, allowing providers to monitor budgets, prevent overspending, and generate funding reports. While MYP has financial management tools, ShiftCare’s funding projections make it easier to manage NDIS budgets.
Does ShiftCare or MYP offer better payroll automation?
ShiftCare integrates with Xero, MYOB, QuickBooks, and other payroll systems, automating timesheets and pay calculations, including SCHADS Award rules. MYP has payroll features, but ShiftCare’s automation reduces manual work and payroll errors.
How does ShiftCare handle staff management compared to MYP?
ShiftCare allows providers to track staff availability, manage qualifications, and automate shift assignments. MYP includes HR tools, but ShiftCare’s real-time rostering and shift tracking make workforce management easier.
Which platform provides better client record management, ShiftCare or MYP?
ShiftCare securely stores care plans, progress notes, incident reports, and client updates, ensuring all records are easily accessible. MYP also offers documentation tools, but ShiftCare’s user-friendly design makes retrieving client information quicker.
How does ShiftCare improve team communication compared to MYP?
ShiftCare’s real-time updates, mobile notifications, and secure messaging ensure seamless communication between teams. While MYP includes communication tools, ShiftCare’s mobile app provides faster and more efficient updates for care teams.