ShiftCare vs. MYP

Both MYP and ShiftCare will help you more efficiently manage your support provider business, but which is best suited to your company’s needs?

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An NDIS and Aged Care Software Showdown

Running a disability support or aged care business comes with a hefty administrative workload. From rostering, invoicing, clients’ funds management and goal tracking to staff onboarding, client-staff matching and audit preparation, your to-do list can be overwhelming.

Software custom-built for the disability and aged care industries can streamline these administrative tasks so you can focus on what’s really important: providing exceptional support and care that helps clients achieve their goals and experience a higher quality of life.

The right software will enable you to boost service quality, increase efficiency and scale your business. What’s more, it will improve the employee experience.

That’s why we’re comparing the pros and cons of two NDIS and aged care software solutions: MYP and ShiftCare. At first glance, they can seem similar. However, there are important differences between them, especially when it comes to the onboarding process and fees, after-sales support and on-the-go functionality for your team.

What Is MYP?

Queensland-based MYP publishes NDIS and aged care software, in addition to survey software for schools. They specialise in NDIA integrations, CRM, rostering and invoicing, and they are used by almost 400 subscribers. 

To sign up, you’ll need to request a free demo from their sales team, who will break down the software’s features. 

In addition to their NDIS software, MYP provides a mandatory software rollout program — myRollout — to help your team get to grips with the software. myRollout is customisable, and its cost is based on your customisation requests, company size and age, and other factors.

What Is ShiftCare?

ShiftCare’s NDIS and aged care software has been used by over 2,800 support provider businesses to reduce their administrative burden while driving a higher quality of support and care.

ShiftCare stands out thanks to its:

All-in-one software solution:

ShiftCare offers NDIS integrations, rostering, time tracking, expenses, document management, client management, invoicing, automated reporting and more. Plus, it comes with an app for your frontline staff so they can check their rosters and add documentation on the go, in addition to a portal for clients’ friends and family members.

Exceptional support:

With a live support chat and extensive online help materials, you can always find the answers you’re looking for. Users consistently score ShiftCare’s customer service as 94%+, so you can rest assured that you’re in good hands.

Ease of use:

ShiftCare’s free self-onboarding allows you to get set up and start scheduling shifts in just 10 minutes. Intuitive tools such as drag-and-drop rostering and voice-to-text progress notes make sure that ShiftCare saves your team time, no matter how tech-savvy — or technophobic! — staff members are.


Feature Comparison

MYP ShiftCare
Country Australia Australia
Price Price on request From $9 user / month
Free Trial 7-day free trial
Free Demo
NDIS Integrations
Accounting Integrations
Client Document Management
Auto-Generated Reports
App for Staff
Training Online & onsite Online only
Live Chat Support
Email Marketing Functions
Group Shifts
SIL's Rostering

Data accurate as of 15 September 2023 and based on publicly available information found online.

For a detailed overview of ShiftCare plans and pricing, please see our pricing page.

Picking the Right Software for Your Needs

Both MYP and ShiftCare boast essential features for managing disability support, aged care and allied health businesses. They come with NDIS integrations, rostering, client documentation management, compliance management, auto-generated performance reports and more.

Unlike ShiftCare, MYP also offers email marketing functions. And, it provides tailored onsite training for an additional fee if you feel that your team would benefit from it. In contrast, ShiftCare’s training and onboarding is completely free. ShiftCare also has live chat support during business hours. 

While MYP has a mobile version of the website for use on the go, ShiftCare has a dedicated app for your frontline staff. This allows them to set their availability, view their roster, access client details and add expenses documentation and progress notes on the go. You can also use team members’ location data to auto-approve timesheets and create an accurate shift record. 

What’s more, client’s friends and family members can log onto the ShiftCare portal for updates on their loved one’s progress.


Getting started with ShiftCare is quick and simple.

Sign up for a free 7-day trial and use self-onboarding to set up the program for your business in minutes.


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