ShiftCare vs. Nightingale
Both offer NDIS integration and a host of care management features. Here’s where they differ.
Where ShiftCare differs
- Published pricing and a 7-day free trial
- Sign up and onboard your team yourself
- Quotes included
8,000 care providers deliver $5B of care a year with ShiftCare.
4.7
4.5
4.6Where each platform fits.
ShiftCare and Nightingale, feature by feature: what you get with both, where they differ and where Nightingale is the better fit.
17 of 17 shown
| What matters | ShiftCare | Nightingale |
|---|---|---|
| Pricing and support | ||
| Countries | Australia, USA, Canada, UK | Australia |
| Price | From $8 user / month, billed annually | Not published |
| Free trial | 7 days on Premium. No credit card required. | No free trial |
| Suggested capacity | 5-500 | Not published |
| Self-onboarding | Included | Not listed |
| Live support | Included | Included |
| Dedicated account manager | Yes (Premium plan only) | Included |
| Care and compliance | ||
| Asset resource management | Not listed | Included |
| Friends and family portal | Included | Included |
| Custom forms | Included | Included |
| Advanced incident management | Included | Included |
| SCHADS award interpretation | Included | Included |
| NDIS, billing and integrations | ||
| Up-to-date NDIS Price Guide | Included | Included |
| Bulk NDIS claims and payments | Included | Included |
| NDIS service agreements tracking | Included | Included |
| DVA compatible | Not listed | Included |
| Quotes | Included | Not listed |
Based on each company’s published product and pricing. A tick means the feature is listed, not that it works the same way in both. Nightingale facts from publicly available information and customer feedback, as of February 2025. ShiftCare isn’t affiliated with Nightingale. Spotted something out of date? Let us know.
Switch from Nightingale. We’ll make it worth your while.
Book a switching call
Show us how you run Nightingale today. We’ll show you the same rosters, notes and claims in ShiftCare.
Get an offer for your team
Tell us your team size and when your Nightingale plan renews. We’ll put together an offer that makes the move easy.
We’ll take care of the move
We help you export your records, check a sample in ShiftCare and bring your team across.
“Since making the switch, we’ve saved tens of hours every single week, freeing up our team to focus on other important areas of the business and, most importantly, our participants.”
Questions about switching from Nightingale.
How much does Nightingale Software cost?
Nightingale does not publish fixed dollar amounts on its pricing page. It uses tiered, value-based pricing intended to change as an organisation and its client base grow. Providers need to request a quote and should ask separately about implementation, training, integrations, support, data migration and any minimum user or participant commitments.
What is Nightingale Software used for?
Nightingale is used by Australian NDIS, disability, aged care, allied health and support coordination organisations. It connects participant records, rostering, funding, billing, claims, compliance and reporting. The platform is designed for providers that want care delivery, workforce and financial information managed within the same operational system.
Does Nightingale process NDIS claims?
Yes, Nightingale supports NDIS billing and claims workflows. Its tools include current NDIS price information, service agreement mapping, claim validation, bulk processing and reconciliation. Providers should confirm whether their preferred submission method is supported directly and how rejected, partially paid or adjusted claims are managed before choosing the platform.
Does Nightingale have a mobile app?
Yes, Nightingale provides mobile access for frontline workers as well as a separate client and family app. Support workers can view shifts, record case notes, manage tasks and submit updates while working. During a demonstration, providers should test the app with typical users and devices to judge how easily it fits daily workflows.
Does Nightingale track support workers’ locations?
Yes, Nightingale includes geolocation check-in and check-out functionality for shift attendance and compliance records. Providers can use this to verify where workers begin or finish scheduled services. Organisations should clearly communicate when location is captured, restrict access appropriately and ensure their workplace policies comply with relevant privacy and surveillance requirements.
Is Nightingale suitable for small NDIS providers?
Nightingale can support growing NDIS providers, but suitability depends on the organisation’s size, budget and operational complexity. Smaller providers should decide whether they need its broader billing, compliance, reporting and customisation capabilities. Ask for a demonstration using your actual workflows and compare the total setup effort with the functions you will regularly use.
How do I switch from Nightingale to another platform?
Start by identifying which participant, worker, roster, funding, billing and compliance records Nightingale can export. Confirm the available formats and whether attachments, audit histories and financial transactions are included. Test the migration with sample records, validate balances and upcoming shifts, and retain required historical information before ending access to the existing system.
Switch to ShiftCare. We’ll make it worth your while.
Book a switching call. We’ll show you your rosters, notes and claims in ShiftCare and put together an offer that makes the move easy.