ShiftCare vs. The Lookout Way

The Lookout Way and ShiftCare offer extensive care management features, but which software will best meet your needs?

Join 3,000+ care provider businesses that use ShiftCare

Subscriptions start at just $9 user / month.

A Care Management Software Showdown

Care management software can support your business in improving service quality, streamlining operations, and making compliance easier.


With tools for rostering, client funds tracking, documentation management and more, you’ll be able to spend less time on admin work and more time on delivering quality services. Team members will have the information they need to provide empathetic, person-centric care and support. And clients will be empowered by platforms that allow them to make additional requests.

Both Lookout and our software, ShiftCare, support NDIS and aged care providers. However, there are significant differences between them. Keep reading to discover what sets these

What Is The Lookout Way?

The Lookout Way offers remote care monitoring, collaboration and rostering functions. Their pricing plans start from $300/month, with home care package management and incident reporting management available as add-ons. To sign up, you can request a live demo or start chatting with their sales bot.

What Is ShiftCare?

ShiftCare supports more than 2,500 NDIS provider businesses through every stage of the client journey, from onboarding and rostering their first shift to funds management and care plan reviews. It boasts extensive workforce management tools, NDIS integrations and a secure document management system that will help you boost care quality while staying compliant.

Companion apps and portals

In addition to the web app for your admin team, ShiftCare comes with an app for your caregivers and support workers. They can use it to set their availability, bid on new jobs, view their schedules, access client care plans, and update progress notes on the go.

Exceptional customer support

ShiftCare’s intuitive platform is easy to use, but if something does go wrong, help is at hand. In addition to a dedicated help section and online webinars, ShiftCare users have access to live chat support. Plus, premium users can turn to their dedicated account manager. With a 96% positive satisfaction rating, ShiftCare’s support team will quickly find a solution to your question.

Comprehensive range of rostering features

With team rosters, recurring rosters, and split shifts, you’ll have the control you need over your weekly roster. Staff can set their preferred availability, while the jobs board can automate finding cover.

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How Do Their Features Compare?

The Lookout Way ShiftCare
Country Australia Australia
Price From $300/month From $9 user / month
Free Trial 7-day free trial 7-day free trial
Self Service Onboarding
Remote care monitoring
Rostering tools
Family & Friends Portal
Job Board
Live Support
Care worker app
Open API
Auto-generated reports

Data accurate as of 15 June 2023 and based on publicly available information found online.

For a detailed overview of ShiftCare plans and pricing, please see our pricing page.

Which Platform Should You Choose?

Both The Lookout Way and ShiftCare will support you in rostering your team, tracking clients’ funds, and communicating with clients.

The Lookout Way boasts care plans, digital notebooks and, for an additional fee, compliance features for filling in incident reports. You can connect the software with monitoring devices, such as smart watches, and provide telehealth services.

ShiftCare also has extensive document management features to help you stay compliant. In addition to care plans, progress notes and incident reports, it offers customisable document templates. All documents are securely held in Australian cloud storage, and controlling access to them is easy. And document expiry notifications mean staying compliant is simpler than ever.

Plus, you can integrate your accounting software to auto-generate invoices and payroll from your shift records. ShiftCare users find they can reduce the time they spend on admin work by up to 90%.

Start your free 7 day trial.

ShiftCare has a range of flexible subscription packages, starting from $9 per month per user. There’s no installation fee, and with self-onboarding, you can get started in minutes.

94%

Support Rating

80M+

Hours Scheduled

200,000+

Clients Supported

$1B+

Revenue Generated

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