ShiftCare vs. VisualCare
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Two Care Management Software Options Compared
The right software will help your business thrive. By simplifying the administrative and organisational aspects of providing care and disability support, you can reduce your team’s workload and stress levels. It will also help keep you compliant and make providing quality services easier than ever.
Your choice of software should not only support your business in operating more efficiently and effectively. It should also improve the employee experience through better rostering and communications. And, it should empower your clients by involving them and their loved ones in their care and support.
Knowing which software solution is right for your business can be challenging. That’s why we’ve broken down the differences between two NDIS and care management platforms: Visualcare and our own software, ShiftCare.
Keep reading to discover what features they have in common along with what sets them apart, so you can select the right software for your business.
What Is VisualCare?
VisualCare was launched in 2016. The business is proudly Australian-owned and Australia-based, with the team operating out of its headquarters in Norwood, Adelaide.
Its care management software boasts a range of features including rostering, awards interpretation, client management, worker management and NDIS features. It’s used by 300+ care providers in Australia.
What Is ShiftCare?
ShiftCare’s care management software is designed to meet the needs of NDIS and aged care providers, allied health professionals, and support coordinators. It currently supports over 2,000 care providers in client management, workforce management and business management.
ShiftCare stands out for its:
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All-in-one approach to supporting your business.
Care plan management, rostering, NDIS pricing limits and invoicing, reporting, expenses, timesheets, a carer app and a portal for friends and family members: ShiftCare offers everything you need on one single platform. In doing so, it makes running your business simple.
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Compliance-facilitating features that allow you to relax.
With your documents kept safe in cloud storage in Australia, you won’t have to worry about lost records or data breaches. You can control access to confidential information with the click of a button. Document expiry alerts and automated proof of service delivery will keep you audit-ready, as will the customisable templates for progress notes and incident reports.
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Transparent pricing and easy setup.
You won’t need to sit through a sales pitch or wait for a time-consuming onboarding process to get started with ShiftCare. You can set it up yourself in minutes, thanks to the intuitive self-onboarding system. Plus, you can take advantage of our seven-day free trial to fully explore ShiftCare’s features in a pressure-free environment. (Psst! We’ve got a secret offer for you: ask for an extension if you need more time to try the software out.)
How Do They Compare?
| Feature | VisualCare | ShiftCare |
|---|---|---|
| Country | Australia | Australia |
| Price | Price On Request | From $9 user / month |
| Free Trial | Free demo | 7-day free trial |
| Suggested Capacity | ? | 5-500 |
| NDIS Integrations | ||
| Rostering | ||
| Apps For Clients & Staff | ||
| Friends & Family Portal | ||
| Real Time Award Interpretation | ||
| Split & Recurring Shifts | ||
| GPS Tracking | ||
| Time & Attendance | ||
| Progress Notes | ||
| International Platform Access | ||
| Accounting Integrations | ||
| Custom Forms | ||
| Advanced Incident Management | ||
| SCHADS Award Interpretation | ||
| Quotes |
Disclaimer: This comparison is based on publicly available information and customer feedback as of July, 2024. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from VisualCare. Their name is used strictly for comparative purposes. If you represent VisualCare and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
Which Software Should You Choose?
Both VisualCare and ShiftCare boast NDIS integrations, carer and support worker management, and advanced rostering features, along with a carer app and a portal for friends and family members.
VisualCare doesn’t publish its prices or packages online. However, the sales team will provide a free product demo and share pricing information at the same time. To kick start the process, you’ll need to fill in the contact form on the website.
Getting started with ShiftCare is simple. You can sign up for a free trial via our website and get your team enrolled in just 10 minutes. You don’t need to enter your credit card details, and you can choose from a range of affordable no-commitment packages.
All the prices are transparently laid out on the website so you can pick the ideal package for you, starting from just $9 per user/month.
Plus, if you have any questions, the proactive customer support team is ready to help. Not only do you have access to a detailed Help section, onboarding videos and online webinars, but ShiftCare’s live customer support maintains a 96% positive satisfaction rating.
If you are considering changing your care management software, read our blog How to Transition to a New Care Management Software
Any questions?
What is the difference between ShiftCare and VisualCare?
ShiftCare focuses on simplifying scheduling, workforce management, documentation, and compliance workflows. VisualCare provides a broader suite of care management and administrative capabilities.
Is ShiftCare easier to use than VisualCare?
Many providers choose ShiftCare because of its intuitive interface and shorter learning curve. Ease of use depends on organizational requirements and workflow complexity.
Can I migrate from VisualCare to ShiftCare?
Yes, providers moving from other care management platforms can typically migrate participant, staff, scheduling, and service delivery data with onboarding support.
Does ShiftCare support NDIS compliance?
ShiftCare includes tools that help providers maintain documentation, service records, and operational processes required for compliance activities.
Which software is better for small and mid-sized NDIS providers?
Many small and mid-sized providers prefer ShiftCare because it balances functionality with ease of use and implementation speed.
Does ShiftCare offer mobile access for care workers?
Yes, ShiftCare provides a mobile app that allows care workers to view schedules, update progress notes, complete forms, and record visit information while in the field, helping improve communication and reduce paperwork.
Can ShiftCare help reduce administrative work?
Yes, ShiftCare automates many routine administrative tasks, including scheduling, shift notifications, documentation, and reporting, allowing providers to spend more time delivering quality care.
Is ShiftCare suitable for growing NDIS providers?
Yes, ShiftCare is designed to scale with providers as they grow, making it suitable for organizations managing increasing numbers of participants, staff, and service locations.
Does ShiftCare integrate with other business systems?
Yes, ShiftCare supports integrations with a range of payroll, accounting, and business tools, helping providers streamline operations and reduce duplicate data entry.
How do I choose between ShiftCare and VisualCare?
The right platform depends on your organization’s size, workflows, reporting needs, and growth plans. Many providers compare usability, implementation time, support, compliance features, and overall operational efficiency before making a decision.