ShiftCare vs. AlayaCare

Yes, AlayaCare supports Medicaid-funded home care workflows, including Electronic Visit Verification, billing and visit documentation. However, Medicaid rules and approved EVV connections differ by state and program. Agencies should confirm that AlayaCare supports their specific state aggregator, payer requirements, service codes and claims process before signing a contract.

Yes, AlayaCare states that its platform complies with HIPAA and HITECH requirements in the United States. It also provides a standard Business Associate Agreement for covered entities. Agencies remain responsible for configuring permissions, managing staff access, securing devices and ensuring their day-to-day use of the platform follows HIPAA requirements.

Yes, AlayaCare’s Care Worker app has an offline mode for areas with limited internet or cellular service. Caregivers can complete forms, record activities, write progress notes and capture visit information offline. The app stores that data on the device in an encrypted database and uploads it when connectivity returns.

Yes, AlayaCare can capture a caregiver’s location through its GPS-based Electronic Visit Verification system. Location is used when caregivers clock in or out and verify that a visit occurred at the expected place. Agencies should clearly explain their location policy and check whether their state requires client consent for GPS-based EVV.

AlayaCare does not publicly provide a standard per-caregiver price for its US platform. Its pricing is generally customized according to the agency’s size, operational complexity and selected capabilities. Ask for a written quote covering implementation, integrations, training, support, EVV connections and any usage-based charges before comparing the total cost with another system.

AlayaCare can support smaller agencies, but its broader platform is often associated with mid-sized and enterprise home care organizations. A small agency should consider whether it needs AlayaCare’s customization, analytics and multi-location capabilities. The cost, onboarding workload and administrative complexity should be weighed against the features the agency will actually use.

The difficulty depends on your data volume, integrations and required historical records. Before switching, identify which client profiles, schedules, care notes, forms, employee records and billing data can be exported. Test the new platform with a small group first, verify imported information and avoid canceling AlayaCare until essential records are accessible.