ShiftCare vs. AlayaCare
AlayaCare, formerly Procura, is a popular choice for home care software. Here’s how it compares with ShiftCare.
Where ShiftCare differs
- Published pricing and a 7-day free trial
- Sign up and onboard your team yourself
- Quotes, plus a dedicated account manager on Premium
8,000 care agencies deliver $5B of care a year with ShiftCare.
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4.6Where each platform fits.
ShiftCare and AlayaCare, feature by feature: what you get with both, where they differ and where AlayaCare is the better fit.
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| What matters | ShiftCare | AlayaCare |
|---|---|---|
| Pricing and support | ||
| Countries | Australia, USA, Canada, UK | Canada |
| Price | From $8 user / month, billed annually | Price on request |
| Free trial | 7 days on Premium. No credit card required. | No Free Trial |
| Suggested capacity | 5-1000 | 11-1000+ |
| Self-onboarding | Included | Not listed |
| Residential industry support | Not listed | Included |
| Dedicated account manager | Yes (Premium plan only) | Not listed |
| Free demo | Included | Included |
| Scheduling and apps | ||
| Rostering | Included | Included |
| Care worker app | Included | Included |
| Care and compliance | ||
| Custom forms | Included | Included |
| Advanced incident management | Included | Included |
| Billing and integrations | ||
| NDIS integration | Included | Included |
| Care management | Included | Included |
| Quotes | Included | Not listed |
Based on each company’s published product and pricing. A tick means the feature is listed, not that it works the same way in both. AlayaCare facts from publicly available information and customer feedback, as of February 2025. ShiftCare isn’t affiliated with AlayaCare. Spotted something out of date? Let us know.
Switch from AlayaCare. We’ll make it worth your while.
Book a switching call
Show us how you run AlayaCare today. We’ll show you the same schedules, care notes and billing in ShiftCare.
Get an offer for your team
Tell us your team size and when your AlayaCare plan renews. We’ll put together an offer that makes the move easy.
We’ll take care of the move
We help you export your records, check a sample in ShiftCare and bring your team across.
“When we started our home care company, we were very new to the industry. ShiftCare provided us with remarkable customer service right from the very start, helping us feel so much more comfortable as we launched the business.”
Questions about switching from AlayaCare.
What costs should I compare beyond the monthly subscription?
Compare implementation, data migration, training, integrations, support and any usage-based charges, not just the subscription. ShiftCare publishes plan pricing, while AlayaCare provides pricing based on an agency’s service volume and requirements. Ask both vendors for a written estimate based on your staff, clients and required workflows.
Which features matter most when comparing ShiftCare and AlayaCare?
Focus on the workflows your team uses every day, including scheduling, visit documentation, billing, payroll preparation, reporting and caregiver communication. Both platforms cover core home care operations, so the better choice depends on how each system handles your specific payers, approval processes, integrations and reporting requirements.
Which platform is easier for caregivers and office staff to use?
Ease of use depends on your team’s roles, workflows and comfort with new technology. Ask caregivers to test common mobile tasks and have office staff complete scheduling, billing and reporting scenarios. A guided trial or demonstration using real examples will reveal more than a general feature checklist.
Is ShiftCare or AlayaCare better for a growing home care agency?
It depends on the agency’s size, complexity and growth plans. ShiftCare may suit organizations wanting a relatively straightforward setup, while AlayaCare serves agencies that may need more extensive configuration and enterprise workflows. Compare each platform against your expected client volume, locations, service lines and administrative capacity.
Can both platforms support Canadian home care requirements?
Both platforms serve Canadian home care organizations, but suitability depends on your province, funding arrangements and service model. Confirm that the system supports your required billing rules, documentation, privacy practices, payroll processes and integrations. Do not assume that a feature available for one market or payer automatically applies everywhere in Canada.
What should we check before moving from AlayaCare to ShiftCare?
Check what data can be exported, how it will be mapped and which records must remain accessible after the move. Include client profiles, staff details, schedules, care documentation, billing records and attachments. Agree on responsibilities, test a sample migration and plan training before selecting a final changeover date.
How can we compare the platforms without disrupting daily operations?
Use a small, representative test group and run the same real-world tasks in each platform. Include a scheduler, administrator, caregiver and billing team member. Score completion time, errors, mobile usability, reporting and support responses, while keeping your current system in place until the preferred option has been properly validated.
Switch to ShiftCare. We’ll make it worth your while.
Book a switching call. We’ll show you your schedules, care notes and billing in ShiftCare and put together an offer that makes the move easy.