ShiftCare vs Axxess
Both Axxess and ShiftCare will help you manage patients’ care services and schedule staff. But which will best meet your business needs?
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Which Care Management Software Is Best?
Picking a new care management software isn’t an easy choice. There’s so much to consider — and it’s not all about features or pricing, either. There’s also the after-sale customer support, ease of use, and integrations with your existing software.
To help you out, we’ve done a side-by-side comparison of Axxess and our own software, ShiftCare. We’ll go into the pros and cons of both systems so you can work out which is best for your care business.
What Is Axxess?
Axxess is an AI-powered care management system. It serves home care and home health care agencies, hospices, and palliative care providers.
Key features include scheduling, care notes management, applicant vetting, and Medicare billing. There’s a companion mobile app for your care team, and it also has EVV integrations for some US states.
What Is ShiftCare?
ShiftCare’s suite of care management platforms includes a web app for your back-office team, a mobile app for your caregivers, and a portal for clients’ family and friends.
Users choose it for its:
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Headache-free scheduling
Drafting efficient schedules couldn’t be easier with ShiftCare. Use drag-and-drop technology to set up recurring and team shifts in minutes. Only available caregivers will show up in the scheduler, plus the Job Board allows approved caregivers to bid on empty shifts — no emails required. Once you’ve drafted your roster, try switching between the client and team views of it to confirm that you’re happy with it. And then, just click publish. ShiftCare will let both caregivers and clients know.
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Easy client updates
Regular updates give clients’ loved ones peace of mind, but they can consume hours of your time. Via the ShiftCare Connect web portal, however, you can set certain information to be automatically shared: the latest visit notes, client photos, upcoming services, and invoices.
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Time-savings in payroll and accounting
ShiftCare integrates seamlessly with major payroll and accounting programs. With just a click of a button, you’ll be able to export your geo-verified timesheets, expenses data, and shift records straight to Xero or QuickBooks. As well as freeing up time, it will significantly reduce the risk of human error.
ShiftCare vs Axxess: Feature Comparison
| Feature | Axxess | ShiftCare |
|---|---|---|
| Country | USA | USA, Canada and Australia |
| Monthly Price | Price on request | From $8 user / month |
| Minimum Contract Length | ? | One month |
| Free Trial | ? | |
| Set-up Fee | ? | Free self-onboarding; paid packages also available |
| Typical Set-up and Training Time | ? | 1–40 days, depending on company size |
| Scheduling | ||
| Care Plan Management | ||
| Visit Notes on the Go | ||
| Caregiver Applicant Vetting | Manual | |
| Staff Training and Certification | ||
| Time Tracking | ||
| No-Show Alerts in Real-Time | ||
| EVV Integrations | Depends on the state | State based support |
| Invoicing | ||
| Medicare Billing | Coming soon | |
| CAHPS Surveys | ||
| Accounting and Payroll | ||
| HIPAA-compliant Systems | ||
| Live Customer Support Chat | ||
| Mobile Caregiver App | ||
| Portal for Clients and Their Loved Ones |
Disclaimer: This comparison is based on publicly available information and customer feedback as of March, 2025. All comparative statements are intended to be truthful, accurate, and evidence-based. ShiftCare has no affiliation with or endorsement from Axxess. Their name is used strictly for comparative purposes. If you represent Axxess and believe any information presented here is inaccurate or misleading, please contact us, we’re open to feedback and will review any substantiated concerns.
For a detailed overview of ShiftCare plans and pricing, please see our pricing page.
ShiftCare vs Axxess: Which Is Best?
You won’t be surprised to hear that at ShiftCare, we’re big fans of our own software. It’s helped thousands of care agencies save time and money while delivering patient-centered services.
But we know that every care business has different needs for their software. So when it comes down to it, we can’t tell you whether you should sign up for ShiftCare or Axxess. All we can say is that you should pick the software that most closely meets your needs in terms of features, pricing, and customer support.
Both Axxess and ShiftCare come with scheduling, care management, and invoicing features, as well as a caregiver mobile app.
Axxess also has caregiver recruitment features, CAHPS surveys, Medicare billing, and EVV integrations in some states.
On the other hand, it does not integrate with QuickBooks or other common accounting and payroll tools. Instead, Axxess recommends that users manually export their shift record data and then upload it to QuickBooks as an Excel sheet.
Unlike Axxess, ShiftCare has accounting and payroll integrations, no-show alerts in real-time, a live customer support chat, and a portal for clients’ loved ones. And it publishes its pricing plans on its website and offers a free trial.
Worried about the transition to a new care management software? ShiftCare offers free and premium onboarding and training packages, plus it’s published a guide to preparing for transitioning to new software.
Any questions?
What is Axxess used for?
Axxess is used to manage home-based healthcare services. Its product range covers home health, private-duty home care, hospice and palliative care. Depending on the product selected, organizations can manage scheduling, clinical documentation, billing, payroll, EVV, staffing and patient information through its cloud-based platform.
How much does Axxess cost?
Axxess does not publish one standard price for every organization. Its official information describes tiered pricing based on an organization’s size, while costs may also vary by product and service requirements. Request a detailed quote that separates subscription fees, implementation, training, integrations, support and any additional modules.
Is Axxess an EMR?
Yes, Axxess offers electronic medical record software for home-based care providers. Its Home Health product supports clinical documentation, scheduling, billing and regulatory workflows, while Axxess Home Care serves skilled, pediatric and private-duty organizations. Agencies should confirm which product matches their care model before comparing it with other platforms.
Does Axxess have a mobile app?
Yes, Axxess provides mobile apps for iOS and Android devices. Field staff can view schedules, document care, communicate with their team and verify visits from supported apps. Some documentation and EVV functions can work offline, although agencies should test the exact workflows their caregivers will need before choosing the platform.
Does Axxess track your location?
Yes, Axxess can use a caregiver’s device location when completing Electronic Visit Verification. Its Home Care EVV guidance says location services must be enabled and the caregiver must be near the client’s address to begin verification. Agencies should explain when location is collected and how EVV data will be used.
Is Axxess only for home health agencies?
No, Axxess is not limited to Medicare-certified home health agencies. It offers separate solutions for private-duty home care, pediatric care, hospice and palliative care, along with staffing and revenue-cycle services. The available workflows differ between products, so buyers should evaluate the specific Axxess solution intended for their organization.
Can I move my data from Axxess to another system?
You may be able to move data from Axxess, but the process depends on what can be exported and what the new platform can import. Before switching, ask both vendors about supported records, file formats, attachments, historical schedules and billing data. Keep the existing system accessible until the migrated information has been checked.