ShiftCare vs. SmartCare 360
SmartCare 360 is built around patients’ health. ShiftCare is built to run a care business. Here’s how they compare.
Where ShiftCare differs
- Workforce scheduling and time and attendance
- A mobile caregiver app
- Accounting integrations and auto-generated invoices
8,000 care agencies deliver $5B of care a year with ShiftCare.
4.7
4.5
4.6Where each platform fits.
ShiftCare and SmartCare 360, feature by feature: what you get with both, where they differ and where SmartCare 360 is the better fit.
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| What matters | ShiftCare | SmartCare 360 |
|---|---|---|
| Pricing and support | ||
| Designed for | Home health care providers, home care providers, assisted living facilities | Patients |
| Countries | Australia, USA, Canada, UK | Texas, US |
| Price | From $8 user / month, billed annually | Not published |
| Free trial | 7 days on Premium. No credit card required. | Not published |
| Set-up fee | Free self-onboarding; paid packages also available | Not published |
| Live customer support chat | Included | Not published |
| Scheduling and apps | ||
| Workforce scheduling | Included | Not listed |
| Staff time and attendance tracking | Included | Not listed |
| Mobile caregiver app | Included | Not listed |
| Care and compliance | ||
| Patient document management | Included | Not published |
| Healthy recipes | Not listed | Included |
| Daily challenges (e.g. steps) | Not listed | Included |
| Remote health monitoring | Not listed | Included |
| Portal for patients and their loved ones | Included | Included |
| Billing and integrations | ||
| Auto-generated invoices | Included | Not published |
| Accounting integrations | Included | Not listed |
Based on each company’s published product and pricing. A tick means the feature is listed, not that it works the same way in both. SmartCare 360 facts from publicly available information and customer feedback, as of August 2024. ShiftCare isn’t affiliated with SmartCare 360. Spotted something out of date? Let us know.
Switch from SmartCare 360. We’ll make it worth your while.
Book a switching call
Show us how you run SmartCare 360 today. We’ll show you the same schedules, care notes and billing in ShiftCare.
Get an offer for your team
Tell us your team size and when your SmartCare 360 plan renews. We’ll put together an offer that makes the move easy.
We’ll take care of the move
We help you export your records, check a sample in ShiftCare and bring your team across.
“ShiftCare now supports all of our rostering across live in caregivers and traditional HCBS support workers in Colorado. Bringing scheduling, EVV, and service delivery into a single system has significantly improved our operational control and consistency.”
Questions about switching from SmartCare 360.
What is SmartCare 360 used for?
SmartCare 360 is a healthcare platform that connects patients with participating healthcare providers. It offers telehealth services, remote health monitoring, wellness programs, and patient engagement tools.
Is SmartCare 360 good for home care agencies?
SmartCare 360 focuses primarily on patient engagement and healthcare services. Home care agencies that need caregiver scheduling, care planning, billing, and workforce management often evaluate dedicated home care software.
Does SmartCare 360 offer telehealth services?
Yes, SmartCare 360 allows patients to access virtual healthcare appointments alongside in-person services offered by participating providers.
Can patients use SmartCare 360 to monitor their health?
Yes, SmartCare 360 includes remote health monitoring features that allow patients to track health information such as blood pressure and other wellness metrics.
Does SmartCare 360 have a patient portal?
Yes, SmartCare 360 provides a patient portal where users can access appointments, health information, wellness programs, and other healthcare resources.
Does ShiftCare include caregiver scheduling?
Yes, ShiftCare includes caregiver scheduling, recurring rosters, time and attendance tracking, and a mobile app to help agencies manage their workforce more efficiently.
Can ShiftCare help with home care documentation?
Yes, ShiftCare includes care plans, progress notes, incident reporting, document management, and client records to support day-to-day care delivery.
Does ShiftCare support family communication?
Yes, ShiftCare includes ShiftCare Connect, a portal that lets clients and approved family members view care updates, schedules, and billing information.
Is SmartCare 360 available nationwide?
SmartCare 360 primarily partners with healthcare providers in Texas. Organizations outside that network should confirm availability directly with the provider before adopting the platform.
What should I compare when choosing home care software?
Compare features such as caregiver scheduling, care plans, documentation, billing, family portals, mobile apps, reporting, integrations, customer support, and pricing transparency to find the platform that best fits your agency’s needs.
Switch to ShiftCare. We’ll make it worth your while.
Book a switching call. We’ll show you your schedules, care notes and billing in ShiftCare and put together an offer that makes the move easy.