One platform for private pay and Medicaid funded care, keeping visits compliant, hours authorised, and billing clean.
Start your 7-day free trial
We’re confident you’ll see the value in ShiftCare as soon as you start using it. To see the difference it makes for yourself, sign up for a free 7 day trial.
How many staff do you have?
Staff = admins + care workers
All of our plans fees start with a minimum of 5 staff.
Essentials
Digitize scheduling, EVV compliance and team coordination
$9.00
per user
45
per month
Month to month
- Rostering & Scheduling
- Caregiver Mobile App with Offline Mode
- Timesheets & Payroll Integrations
- Clock In & Clock Out (GPS Verified)
- EVV - Medicaid-Compliant Visit Verification (Sandata)
- Ready-to-Use Price Books
- Staff Onboarding & Document Management
- Accounting & Payroll Integrations
- Team Communication & Notifications
- AI Note Rephrase & Voice Transcription
- AI Billing Intelligence - surfaces anomalies & revenue gaps
- AI Workforce Insights - shift decline & cancellation patterns
For solo providers and small agencies wanting to digitise scheduling and Medicaid compliance basics.
Growth
Control workforce costs, rostering and financial operations in real time
$15.00
per user
75
per month
Month to month
Everything in Essentials, plus:
- Bulk Invoicing
- Real-Time Shift Profitability Visibility
- Operational Leakage Visibility
- Smart Caregiver Matching
- Vacant Shift Advertising (Job Board)
- Travel & Overtime Visibility
- Real-Time Workforce Insights
- Pay Groups / Rates
- PayCat / Employment Hero Automated Payroll Sync
- API Integration for Developers NEW
Scale schedules and billing with fewer errors and better staff utilisation
Most popular
Intelligence
Proactively manage care quality, risk and operational performance
$25.00
per user
per month
Month to month
Everything in Growth, plus:
- Shift Revenue/ Costing Insights NEW
- Care Plans & eMAR Medication Tracking
- Advanced Incident Management
- Funding Management & Balance Alerts
- Family Access Portal
- GPS Mileage Tracking & Travel Efficiency Visibility (miles)
- Audit Trails & Documentation Oversight
- One-Click AI Client Handover Summary
- AI Generated Forms & Documentation
- AI Care Signals - form scanning & note completeness
- AI Workflow Integrations (MCP) - connect ShiftCare to Claude & ChatGPT
- AI Reminder Generation - AI-drafted messages across email & SMS
For agencies needing advanced care intelligence, compliance, and client transparency.
Custom Pricing
Governance and operational control at scale
Everything in Intelligence, plus:
- Multi-Entity Governance
- Cross-Location Operational Visibility
- Enterprise-Grade Permissions
- Franchise & Group Configuration
- Unique Award & Enterprise Agreement Support
- Locations & Account Hierarchy
- Single Sign-On (SSO)
- ShiftCare HR Included
- ShiftCare Certifications Included
- Centralised Compliance Oversight
- Dedicated Customer Success Manager
- 24/7 Support (Chat, Email & Phone)
For national providers and franchise networks managing large teams across multiple states.
Essentials
Digitize scheduling, EVV compliance and team coordination
$8.00
per user
40
per month
Billed yearly
- Rostering & Scheduling
- Caregiver Mobile App with Offline Mode
- Timesheets & Payroll Integrations
- Clock In & Clock Out (GPS Verified)
- EVV - Medicaid-Compliant Visit Verification (Sandata)
- Ready-to-Use Price Books
- Staff Onboarding & Document Management
- Accounting & Payroll Integrations
- Team Communication & Notifications
- AI Note Rephrase & Voice Transcription
- AI Billing Intelligence - surfaces anomalies & revenue gaps
- AI Workforce Insights - shift decline & cancellation patterns
For solo providers and small agencies wanting to digitise scheduling and Medicaid compliance basics.
Growth
Control workforce costs, rostering and financial operations in real time
$13.00
per user
65
per month
Billed yearly
Everything in Essentials, plus:
- Bulk Invoicing
- Real-Time Shift Profitability Visibility
- Operational Leakage Visibility
- Smart Caregiver Matching
- Vacant Shift Advertising (Job Board)
- Travel & Overtime Visibility
- Real-Time Workforce Insights
- Pay Groups / Rates
- PayCat / Employment Hero Automated Payroll Sync
- API Integration for Developers NEW
Scale schedules and billing with fewer errors and better staff utilisation
Most popular
Intelligence
Proactively manage care quality, risk and operational performance
$20.00
per user
per month
Billed yearly
Everything in Growth, plus:
- Shift Revenue/ Costing Insights NEW
- Care Plans & eMAR Medication Tracking
- Advanced Incident Management
- Funding Management & Balance Alerts
- Family Access Portal
- GPS Mileage Tracking & Travel Efficiency Visibility (miles)
- Audit Trails & Documentation Oversight
- One-Click AI Client Handover Summary
- AI Generated Forms & Documentation
- AI Care Signals - form scanning & note completeness
- AI Workflow Integrations (MCP) - connect ShiftCare to Claude & ChatGPT
- AI Reminder Generation - AI-drafted messages across email & SMS
For agencies needing advanced care intelligence, compliance, and client transparency.
Custom Pricing
Governance and operational control at scale
Everything in Intelligence, plus:
- Multi-Entity Governance
- Cross-Location Operational Visibility
- Enterprise-Grade Permissions
- Franchise & Group Configuration
- Unique Award & Enterprise Agreement Support
- Locations & Account Hierarchy
- Single Sign-On (SSO)
- ShiftCare HR Included
- ShiftCare Certifications Included
- Centralised Compliance Oversight
- Dedicated Customer Success Manager
- 24/7 Support (Chat, Email & Phone)
For national providers and franchise networks managing large teams across multiple states.
|
Essentials
For simple Scheduling and Notes |
Growth
Ideal for Visit Verification |
Intelligence
Best for Advanced Scheduling |
Custom Pricing
Bespoke pricing for your unique requirements |
|
|---|---|---|---|---|
| AI & Operational Intelligence | ||||
| AI Note Rephrase (Mobile) |  |
|
|
|
| AI Note Enhance (Web) | |
|
|
|
| Voice-to-Text Note Transcription | |
|
|
|
| AI Rephrase - Multi-Heading NotesNEW | |
|
|
|
| AI Settings Dashboard | |
|
|
|
| AI Client Health DashboardNEW | |
|
|
|
| AI Cancelled Shifts ReportNEW | |
|
|
|
| AI Billing Intelligence DashboardNEW | |
|
|
|
| AI Staff Declined Shifts InsightsNEW | |
|
|
|
| AI Reminder Message GenerationNEW |  |
|
|
|
| Care Signals - AI Risk DetectionNEW | |
|
|
|
| AI Client Handover SummaryNEW | |
|
|
|
| One-Click AI Client SummaryNEW | |
|
|
|
| AI Generated Forms & DocumentationNEW | |
|
|
|
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
|
|
|
| Care & Client Management | ||||
Minimum Number of Staff  Staff = Admins + Caregivers |
5 Staff | 5 Staff | 5 Staff | 50 Staff |
| Unlimited Clients | |
|
|
|
| Client & Staff Profiles | |
|
|
|
| Task Management & Notes | |
|
|
|
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
|
|
|
| Offline Mode for Mobile Apps | |
|
|
|
| Care Plans & GoalsNEW | |
|
|
|
| Advanced Incident Management | |
|
|
|
| eMAR Medication TrackingNEW | |
|
|
|
| Funds Management & AlertsNEW | |
|
|
|
| Rostering & Workforce Scheduling | ||||
| SchedulerMake it easy to assign teams, track time and manage shifts. |
|
|
|
|
| Group RostersOrganise team members and clients and customise shifts to suit their needs. |
|
|
|
|
| Support Worker AppPut the power of shift planning and client management at your team's fingertips. |
|
|
|
|
| Recurring ShiftsSet up recurring shifts in a few clicks and customise to your needs. |
|
|
|
|
| Break Time TrackingNEW | |
|
|
|
| Advertise Vacant shifts with Job BoardAllow your support team to post available jobs, giving staff the opportunity to view live openings and apply for shifts instantly. |
|
|
|
|
| Smart Carer MatchingNEW | |
|
|
|
| Drop-off Address | |
|
|
|
| Plan & Publish Shifts | |
|
|
|
| Shift Change Notifications (Client/Family)NEW | |
|
|
|
| Carer Attendance ManagementCaregiver attendance can be manually approved or rejected |
|
|
|
|
| Automated mileage verificationNEW | |
|
|
|
| Shift Activity Log | |
|
|
|
| Team Management & Compliance | ||||
| Manage Staff Availability | |
|
|
|
| Document Management & Staff UploadsVital documents and detailed care plan agreements can be set up and shared between caregivers. |
|
|
|
|
| Staff Onboarding & Bulk updatesNEW | |
|
|
|
| Business Reporting | |
|
|
|
| Real-time team insights | |
|
|
|
| Activity Log & Audit TrailsNEWProvides information about services booked (or cancelled) over a given time period |
|
|
|
|
| Custom FormsCreate and customize forms to fit the specific requirements of your business, ensuring accurate and efficient data capture. |
|
|
|
|
| Leave Management | |
|
|
|
| Franchise & Account Hierarchy | |
|
|
|
| Franchise Group Configuration | |
|
|
|
| Timesheets, Payroll & Attendance | ||||
| Hours, Expenses, Mileage & Allowances | |
|
|
|
| Custom Timesheets (Notes, Tasks) | |
|
|
|
| Integrations (Xero, QBO, Paychex, Viventium) | |
|
|
|
| Easy Clock In & Clock Out (Geo Fenced) | |
|
|
|
| Staff Timesheets in MobileNEW | |
|
|
|
| Break Time TrackingNEW | |
|
|
|
| Late Clock In NotificationsGet alerts for late staff clock-ins to manage proactively and ensure client safety and quality. |
|
|
|
|
| Split Mileage & VerificationNEWClients can now be invoiced for Provider Travel and Activity Based Transport separately on the same shift |
|
|
|
|
| Client SignaturesRecord a digital signature from clients to confirm a shift has been attended to. |
|
|
|
|
| Invoicing, Compliance & Billing Automation | ||||
| HubSpot IntegrationNEW | |
|
|
|
| Cost Centre Sync (Xero)NEW | |
|
|
|
| Medicaid compliant EVV submissionsNEW | |
|
|
|
| Split InvoicingNEW | |
|
|
|
| Support for Single or Multiple Tax RatesNEW | |
|
|
|
| Bulk Invoicing & Claiming | |
|
|
|
| Automated Invoice reminders | |
|
|
|
| Accounting Integrations | |
|
|
|
| Client Billing Records | |
|
|
|
| Recurring Billing | |
|
|
|
| Communication & Engagement | ||||
| In-App Notifications | |
|
|
|
| Auto-Save DraftsNEW | |
|
|
|
| Team MessagingNEWKeep your team connected with private and group messaging across mobile and desktop. |
|
|
|
|
| Support, Security & Integrations | ||||
| Live Chat | |
|
|
|
| Onboarding & Training | |
|
|
|
| Free Webinars | |
|
|
|
| Two-Factor Authentication | |
|
|
|
| Multi-Account Login | |
|
|
|
| Dedicated Account Manager**Minimum spend applies |
|
|
|
|
| 24/7 Support (Chat, Email, & Phone) | |
|
|
|
| Open API | |
|
|
|
| Single Sign-On (SSO)NEW | |
|
|
|
| Custom Implementation | |
|
|
|
| Add-Ons | ||||
| Family Portal | |
|
|
|
| SMS | $0.05 /sms | $0.05 /sms | $0.05 /sms | $0.05 /sms |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Caregivers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| SchedulerMake it easy to assign teams, track time and manage shifts. |
|
| Group RostersOrganise team members and clients and customise shifts to suit their needs. |
|
| Support Worker AppPut the power of shift planning and client management at your team's fingertips. |
|
| Recurring ShiftsSet up recurring shifts in a few clicks and customise to your needs. |
|
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job BoardAllow your support team to post available jobs, giving staff the opportunity to view live openings and apply for shifts instantly. |
|
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance ManagementCaregiver attendance can be manually approved or rejected |
|
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Staff Availability | |
| Document Management & Staff UploadsVital documents and detailed care plan agreements can be set up and shared between caregivers. |
|
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEWProvides information about services booked (or cancelled) over a given time period |
|
| Custom FormsCreate and customize forms to fit the specific requirements of your business, ensuring accurate and efficient data capture. |
|
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In NotificationsGet alerts for late staff clock-ins to manage proactively and ensure client safety and quality. |
|
| Split Mileage & VerificationNEWClients can now be invoiced for Provider Travel and Activity Based Transport separately on the same shift |
|
| Client SignaturesRecord a digital signature from clients to confirm a shift has been attended to. |
|
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Medicaid compliant EVV submissionsNEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEWKeep your team connected with private and group messaging across mobile and desktop. |
|
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager**Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Caregivers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| SchedulerMake it easy to assign teams, track time and manage shifts. |
|
| Group RostersOrganise team members and clients and customise shifts to suit their needs. |
|
| Support Worker AppPut the power of shift planning and client management at your team's fingertips. |
|
| Recurring ShiftsSet up recurring shifts in a few clicks and customise to your needs. |
|
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job BoardAllow your support team to post available jobs, giving staff the opportunity to view live openings and apply for shifts instantly. |
|
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance ManagementCaregiver attendance can be manually approved or rejected |
|
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Staff Availability | |
| Document Management & Staff UploadsVital documents and detailed care plan agreements can be set up and shared between caregivers. |
|
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEWProvides information about services booked (or cancelled) over a given time period |
|
| Custom FormsCreate and customize forms to fit the specific requirements of your business, ensuring accurate and efficient data capture. |
|
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In NotificationsGet alerts for late staff clock-ins to manage proactively and ensure client safety and quality. |
|
| Split Mileage & VerificationNEWClients can now be invoiced for Provider Travel and Activity Based Transport separately on the same shift |
|
| Client SignaturesRecord a digital signature from clients to confirm a shift has been attended to. |
|
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Medicaid compliant EVV submissionsNEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEWKeep your team connected with private and group messaging across mobile and desktop. |
|
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager**Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Caregivers |
5 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| SchedulerMake it easy to assign teams, track time and manage shifts. |
|
| Group RostersOrganise team members and clients and customise shifts to suit their needs. |
|
| Support Worker AppPut the power of shift planning and client management at your team's fingertips. |
|
| Recurring ShiftsSet up recurring shifts in a few clicks and customise to your needs. |
|
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job BoardAllow your support team to post available jobs, giving staff the opportunity to view live openings and apply for shifts instantly. |
|
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance ManagementCaregiver attendance can be manually approved or rejected |
|
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Staff Availability | |
| Document Management & Staff UploadsVital documents and detailed care plan agreements can be set up and shared between caregivers. |
|
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEWProvides information about services booked (or cancelled) over a given time period |
|
| Custom FormsCreate and customize forms to fit the specific requirements of your business, ensuring accurate and efficient data capture. |
|
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In NotificationsGet alerts for late staff clock-ins to manage proactively and ensure client safety and quality. |
|
| Split Mileage & VerificationNEWClients can now be invoiced for Provider Travel and Activity Based Transport separately on the same shift |
|
| Client SignaturesRecord a digital signature from clients to confirm a shift has been attended to. |
|
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Medicaid compliant EVV submissionsNEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEWKeep your team connected with private and group messaging across mobile and desktop. |
|
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager**Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
| AI & Operational Intelligence | |
|---|---|
| AI Note Rephrase (Mobile) | |
| AI Note Enhance (Web) | |
| Voice-to-Text Note Transcription | |
| AI Rephrase - Multi-Heading NotesNEW | |
| AI Settings Dashboard | |
| AI Client Health DashboardNEW | |
| AI Cancelled Shifts ReportNEW | |
| AI Billing Intelligence DashboardNEW | |
| AI Staff Declined Shifts InsightsNEW | |
| AI Reminder Message GenerationNEW | |
| Care Signals - AI Risk DetectionNEW | |
| AI Client Handover SummaryNEW | |
| One-Click AI Client SummaryNEW | |
| AI Generated Forms & DocumentationNEW | |
| AI Workflow Integrations - MCP (Claude & ChatGPT)NEW | |
| Care & Client Management | |
|---|---|
| Minimum Number of Staff Staff = Admins + Caregivers |
50 Staff |
| Unlimited Clients | |
| Client & Staff Profiles | |
| Task Management & Notes | |
| Custom Roles & PermissionsThis feature allows flexible role management, giving staff access only to necessary tools. |
|
| Offline Mode for Mobile Apps | |
| Care Plans & GoalsNEW | |
| Advanced Incident Management | |
| eMAR Medication TrackingNEW | |
| Funds Management & AlertsNEW | |
| Rostering & Workforce Scheduling | |
|---|---|
| SchedulerMake it easy to assign teams, track time and manage shifts. |
|
| Group RostersOrganise team members and clients and customise shifts to suit their needs. |
|
| Support Worker AppPut the power of shift planning and client management at your team's fingertips. |
|
| Recurring ShiftsSet up recurring shifts in a few clicks and customise to your needs. |
|
| Break Time TrackingNEW | |
| Advertise Vacant shifts with Job BoardAllow your support team to post available jobs, giving staff the opportunity to view live openings and apply for shifts instantly. |
|
| Smart Carer MatchingNEW | |
| Drop-off Address | |
| Plan & Publish Shifts | |
| Shift Change Notifications (Client/Family)NEW | |
| Carer Attendance ManagementCaregiver attendance can be manually approved or rejected |
|
| Automated mileage verificationNEW | |
| Shift Activity Log | |
| Team Management & Compliance | |
|---|---|
| Manage Staff Availability | |
| Document Management & Staff UploadsVital documents and detailed care plan agreements can be set up and shared between caregivers. |
|
| Staff Onboarding & Bulk updatesNEW | |
| Business Reporting | |
| Real-time team insights | |
| Activity Log & Audit TrailsNEWProvides information about services booked (or cancelled) over a given time period |
|
| Custom FormsCreate and customize forms to fit the specific requirements of your business, ensuring accurate and efficient data capture. |
|
| Leave Management | |
| Franchise & Account Hierarchy | |
| Franchise Group Configuration | |
| Timesheets, Payroll & Attendance | |
|---|---|
| Hours, Expenses, Mileage & Allowances | |
| Custom Timesheets (Notes, Tasks) | |
| Integrations (Xero, QBO, Paychex, Viventium) | |
| Easy Clock In & Clock Out (Geo Fenced) | |
| Staff Timesheets in MobileNEW | |
| Break Time TrackingNEW | |
| Late Clock In NotificationsGet alerts for late staff clock-ins to manage proactively and ensure client safety and quality. |
|
| Split Mileage & VerificationNEWClients can now be invoiced for Provider Travel and Activity Based Transport separately on the same shift |
|
| Client SignaturesRecord a digital signature from clients to confirm a shift has been attended to. |
|
| Invoicing, Compliance & Billing Automation | |
|---|---|
| HubSpot IntegrationNEW | |
| Cost Centre Sync (Xero)NEW | |
| Medicaid compliant EVV submissionsNEW | |
| Split InvoicingNEW | |
| Support for Single or Multiple Tax RatesNEW | |
| Bulk Invoicing & Claiming | |
| Automated Invoice reminders | |
| Accounting Integrations | |
| Client Billing Records | |
| Recurring Billing | |
| Communication & Engagement | |
|---|---|
| In-App Notifications | |
| Auto-Save DraftsNEW | |
| Team MessagingNEWKeep your team connected with private and group messaging across mobile and desktop. |
|
| Support, Security & Integrations | |
|---|---|
| Live Chat | |
| Onboarding & Training | |
| Free Webinars | |
| Two-Factor Authentication | |
| Multi-Account Login | |
| Dedicated Account Manager**Minimum spend applies |
|
| 24/7 Support (Chat, Email, & Phone) | |
| Open API | |
| Single Sign-On (SSO)NEW | |
| Custom Implementation | |
| Add-Ons | |
|---|---|
| Family Portal | |
| SMS | $0.05 /sms |
Savings Calculator
Still unsure? We surveyed 50 business owners using ShiftCare to find out just how much time and money they’ve been saving using our software. Have a look for yourself.
Savings Calculator
For a smooth transition
Onboarding Packages
Frequently asked questions
How do I start using ShiftCare?
Simply start your 7-day free trial. At the end of your trial, select the plan most suitable to your requirements and enter your payment information.
What type of support will I receive and what hours are the support team available?
You will receive access to our Knowledge Base which contains a wealth of information about our features. If by chance you don’t find what you are looking for, simply send an email to our support team for a quick response.
You can reach out to our awesome support team using the little blue chat button on the bottom right-hand side of your ShiftCare screen during the following times (AEST):
Monday to Friday 8 am – 8 pm
Saturday 9 am – 6 pm
Sunday 9 am – 4 pm
Can I request training for my team?
You can access all training material – Knowledge Base and videos through our help section. This is accessible directly through your account. We also have a YouTube channel where you can watch the latest webinars we’ve recorded.
How secure is ShiftCare with data safety and backups?
Very secure! The ShiftCare desktop & mobile app are hosted in an enterprise-grade hosting facility in Australia with AWS (Amazon Web Services) hosting. AWS is used by the biggest tech companies such as Netflix, Facebook, Airbnb and BBC so you are in safe hands. And backups are completed on a daily basis.
Do you charge additional fees per client added to the system?
No, and every account comes with 900 active clients. If you need an increase in your client limit, you can request it with our sales team.
Can I download my data?
Yes, of course. You can download your data anytime whilst you have an active account. All data is downloadable in CSV format.
What happens when I get more staff or someone leaves?
ShiftCare makes growing your team, or downsizing really easy.
Simply go to your subscription page and increase/decrease the number of staff licenses accordingly.
If a staff member leaves you can simply archive this person and replace them with your new staff member. If by chance you aren’t planning to replace this staff member, you can also choose to adjust your subscription accordingly which will provide pro-rata credit for your next billing period.
What happens when one of my staff leaves?
Simply archive this staff member and replace then with your new staff member. If by chance you aren’t planning to replace this staff member, you can also choose to adjust your subscription accordingly which will provide pro-rata credit for your next billing period.
How will I be billed for ShiftCare's software and app?
Once your free trial ends, you will need to set up an account with ShiftCare and add your credit card details to the payment system. The card will automatically be debited monthly/yearly based on your subscription term.
Is there a cost for sending emails or SMS messages?
Emails are free of charge and SMS are charged at $0.10 per sms. SMS are charged at the end of your billing month.
Do admin users/managers get charged and is everyone on the same subscription across the account?
Yes, admin users / managers are counted in the number of staff licenses and the subscription cost applies to the whole account so whichever plan you chose, everyone is on that plan.
Is there a minimum cost to use ShiftCare?
Yes, we charge for a minimum of at least 5 staff (also called licenses).
What is your refund policy?
We do not offer refunds for any payments made. You may cancel your subscription at any time, and no further charges will apply for subsequent billing periods. You will remain responsible for all fees and charges incurred during the current billing period, whether on a monthly or annual plan. Upon cancellation, you will retain access to your account and services until the end of the current paid billing period. Any outstanding SMS charges will be due and payable immediately upon cancellation of your account.
How much does ShiftCare cost?
ShiftCare offers three pricing tiers: Basic at $9 per staff member per month, Professional at $15 per staff member per month, and Premium at $25 per staff member per month. If you pay annually, you’ll get a 20% discount: Basic is $8 per staff member per month, Professional is $13 per staff member per month, and Premium is $20 per staff member per month.
Is there a free trial?
Yes, ShiftCare offers a 7-day free trial. You can test the platform with your team before committing to a paid plan.
Are there setup fees?
No, there are no setup fees for any ShiftCare plan.
Can I cancel anytime?
Yes, ShiftCare operates on a month-to-month billing cycle, so you can cancel anytime without being locked into a long-term contract.
Does the price change based on team size?
ShiftCare pricing is based on the number of people on your plan, which includes both admins and care workers. Your total cost will increase as your team grows.